A very good experience and excellent customer service…read more The location is in the St. Louis Galleria Mall on the second floor. Signage is excellent. When my son was looking for a new pair of glasses, he started here. He already had his prescription and wanted to look over frames. They have a wide selection and was really surprised how good it actually was. Service really stood out to me on the time the employee spent with my son looking at different frames. Ultimately, he decided to purchase elsewhere, but it was an extremely good experience service wise. The price point I felt was affordable considering these days optometry services have skyrocketed. Who knows in the future with my son living in St. Louis if he may return, but there was nothing negative whatsoever about our visit. He was treated very well and I would recommend.

This LensCrafters is not what it use to be. I feel bad that I have to take a star away from them,…read morebut the customer service has declined on my last visit. Prior visits the sales associates were hustling and bustling helping you find the perfect frame. Now, they just sit at their desk or stand around and talk to each other. After I made my selection, all by myself, her attitude was condescending as she checked me out. Don't talk down to your customer, we're why you have a job and are there working. I also saw a difference in the quality of frames that were on display. I know Luxottica owns LensCrafters and many of the brands they offer in the store. So it was disappointing to see a drop in the product quality. When my glasses were ready and I came in to pick them up, the service wasn't much better. They handed them to me and asked if I could see clearly. I was so tempted to say, "Yes, I can see I will not be coming back here for future frames." Seriously, they truly did deserve a 2 Star rating, but I like Antoine Eye Care that is attached to the store. That is why I only dropped them to a 3 Star rating. In the future, I get my eyes checked at Antoine and take my prescription somewhere else.

I called, checked to make sure my new insurance would work, and made an appointment. I'm a teacher;…read moreit's difficult to make appointments, so I was glad I found a time. I show up...nope, not on the books, no appointment. They DID show that I had called and updated my insurance, but no appointment. They clearly screwed up. And yet...There was no apology, no attempt to squeeze me in, nothing. The office manager guy displayed absolutely no regret. I will find a new eye doctor - I highly suggest avoiding this place, if only to avoid having to deal with this guy.

I was very impressed with Mercy Eye Care in Hampton Village. Dr. Wilcox was very kind and thorough…read morewith the eye exam.

I always love going to Black optical, which was formally called the Eye Bar. Our whole family has…read moregotten glasses there, very nice frames, and they always helped when there was trouble with any product. I would highly recommend going to Black optical formally by the Eye Bar for any of your glasses or sunglasses needs

I've been buying glasses here for years, even before I could afford it. LOL. But my glasses from…read moreEye Bar/Black Optical have been true investments. This is an optical place for people who truly view their eyewear as jewelry. All three I've purchased (over the course of almost a decade) are ones I regularly wear. The glasses simply don't break like the ones I've bought elsewhere. And when they have small issues--chips, uncomfy nosepads--the folks here take care of them almost always without charge. Black Optical is a story of "you get what you pay for" in every sense.

The glasses which I purchased from the maplewood store are of the poorest quality I've ever…read moreexperienced. The coating on the glasses are peeling. making everything look blurred and smudged. The technician called another store then started saying the glassed were scrathed when it was obvious the coating on the lens were peeling.

I was definitely skeptical about going to Walmart for a check up, but I actually had a wonderful…read moreexperience! Today I had my first eye appointment at Walmart Vision Center--Dr. Todd Wollbrinck was fantastic! He was super knowledgeable about my eyes and explained everything in a way I could understand--much better than previous eye doctors! I've always been nearsighted and have needed glasses/contacts, but I didn't know I had slight astigmatism; it explains why weird things happen with my eyes sometimes. Very informative and friendly. And, all of the staff was really nice and helpful as well. 10/10 would recommend, and I will be back next year! :)

Unfortunately, we never got the chance to schedule an appointment because of the poor customer…read moreservice we experienced from the store manager, Josh. I called with a simple question regarding whether their office requires contact lens trials for patients who have previously worn contacts, and each response I received felt increasingly dismissive and condescending rather than helpful. In the end, I never got a straight answer & the interaction left such a negative impression that I ultimately decided to cancel my appointment altogether. Professionalism and basic courtesy matter, especially in healthcare-related settings, and this experience fell far below expectations.

I've been using Target Optical for two years now, and although I've only had two annual eye exams…read morehere, both experiences have been outstanding. Every time I've come in, I've been greeted warmly, helped quickly, and treated with genuine kindness. Cameron (sorry if I'm misspelling your name!) at the front desk (the one with the moon and sun necklace and curly brown hair) was so funny and welcoming! Josh, the store manager, was especially wonderful. I had called about a week before my appointment because, unfortunately, it somehow wasn't on the schedule. Glitches happen! I rescheduled, and when I came in for my appointment, he remembered me by name from that phone call. Dr. Wilson was also incredibly kind and personable. Our conversation never felt forced, and it was obvious how passionate she is about her career. Every interaction I had with the staff felt genuine, and as someone with severe social anxiety, I felt completely comfortable talking with all of them. If you're looking for eye care in a welcoming environment with genuinely wonderful people, I highly recommend Target Optical at Hampton Village. Five stars, Ten out of ten, 100% on Rotten Tomatoes!

Beware of Bait-and-Switch Sales Tactics at This Location…read more THE SALE: We specifically requested premium Crizal HR coatings and XTRActive Polarized Transitions lenses that would darken while driving. THE "WAIT 3 MONTHS" TRAP: When the lenses didn't darken in the car, staff told us to give them three months because they would get darker over time. We followed their advice, which pushed us past the 30-day window. THE REVEAL: Within two months, the lenses were also severely scratched. When we later reviewed the order with LensCrafters, we discovered we had received neither the Crizal HR coating nor the XTRActive Polarized Transitions lenses we specifically requested and were told we were getting. THE BLAME: Management then told us we were past the 30-day return window, wanted about $1,400 for replacement lenses, and said we should have caught the abbreviated product descriptions on the receipt. You shouldn't need an optometry degree to decode a receipt and make sure the salesperson ordered what was requested and promised. This is about trust, and LensCrafters completely lost ours.

Go somewhere else, literally anywhere else. Made an appointment for my 8yr old daughter, when we…read morecalled to make the appointment we brought up her age and made sure they take kids this young. Person on the phone said yes. When we get to the appointment and she is being seen, the Dr said we don't normally take kids under 10 or 12. And of course he is having issues. Long story short after 2 separate visits and given a prescription which was 100% wrong. My daughter could see even less wearing the glasses. We were told to take her somewhere else. It's like they just wanted to bill our insurance twice. Because now that I'm asking insurance for another evaluation LensCrafters doesn't respond to the first 2 letters and with just a couple days left of their window to respond/ dispute they request to be sent over the paper work again. Pushing my daughter reevaluation out longer than the normal 30 day period. They made the mistake. They told us to go somewhere else. Now they won't even submit the documents needed so she can see a different Dr.

Now, I've been to several different optical centers (both commercial and private optometry) and I…read moremust say, I was the most pleased today! Melissa was the sales floor rep and Dr. Serati was the optometrist. Dr. Serati was so nice and friendly. She went above and beyond to explain certain findings for my knowledge (thankfully nothing too scary or extreme!!). Melissa was very polite and helpful as well. The space was clean, organized, and I picked the right time to go as I am not fan of overly busy doctor's appointments. I will definitely be scheduling again for my next appointment.

Unfortunately I had a very negative experience. First of all, I wasn't told prior to my appointment…read morethat it wouldn't be covered by insurance (although they told be they would give me a call back if they had any issues with my insurance). Therefore, I had to pay $100 out of pocket. Secondly, I was given a prescription too high for me and asked if I could be sent my old prescription. I've called three times and still haven't received a copy of my prescription. So $100 spent and no prescription to order contacts. Pretty frustrating.

The worst place I have experienced. First called to see if I was a candidate for laser because I…read morehave had RK. Coordinator I spoke to said yes so I booked an appointment. Saw Dr. Pepose and the first thing he said before even looking is that I was not a candidate because I have had RK. Just to hear that was $100.

I took my Father and Mother to Pepose Vision Institute with suspected cataracts. Dr. Qasi and the…read morePepose staff were amazing with Mom & Dad, performing multiple, multiple tests prior to recommending the right type of cataract surgery and lens for each of them. Dad commented that he'd never had this many tests run on his eyes previously (and, he'd already had one cataract surgery). This extreme concern and care continued through the multiple follow-up visits to insure that their eyes adjusted well to the new lens. Both see extremely well now...in fact, they usually only wear reading glasses when needed. Mom & Dad are both ecstatic with the treatment and service received from Pepose Vision Institute.