I went back and happy I did I was able to resolve the previous issues and we are back on track…read morebeing happy with the Dr and the frames options. The staff is always kind and willing to help

The workers here have always been friendly and helpful. Both Dr Kow and Dr Blum have been great and…read moreanswered all my questions about different contact lenses.

My experience with the vision center is great! The staff is welcoming, when they see you. I won't…read morehesitate to go back ,for eyeglass fittings.

I'm updating my review -…read more A few years back, I brought my niece here to get her very first set of contact lenses. Due to a death in a family, she was not able to make her follow up appointment (she moved back to Louisiana) and this place gave her / us a REALLY hard time about getting a paper Rx for her glasses and contacts even though I paid for at time of visit. It was beyond bizarre. I forgot to write that update because I was busy dealing with funeral arrangements and the aftermath. Recently - I decided it was PAST time to get my annual eye exam ...having missed the last 3 years :-( I checked with My Eye Lab / My EyeLab, Marietta Eye Clinic and Walmart Vision Centers. Check my review for My EyeLab's EW Connector location (awful). As of the writing of the review - $80 for eyeglasses exam $45 additional for contact lenses exam Dr. Aaron Rahn is the only optometrist onsite and he's there 2 - 3 days per week. By the way, I saw some Google reviews where people gave 1 star reviews because the doctor is only there one day a week. I asked about this and it turns out he's not laying home eating bonbons or chilling on the beach when he's not there (like the detractors speculated - lol), he works at other locations when he's not there. My visit was great. Dr. Rahn was EXTREMELY thorough and gave me, hands down, the best, most thorough explanation I'd ever heard with regard to how to understand my eyeglass Rx. The only thing I forgot to ask was what OD and OS mean. I Googled it: Oculus dexter (O.D.) translates to "right eye," while oculus sinister (O.S.) means "left eye." There was little to no wait time and the support staff was fairly friendly. Their selection of eyeglass frame is pretty much what one could expect based on the store size and they had some of the trendy options like Ray Ban, Coach, Sean John, etc. I already have frames that I love (they have glare reduction / blue-light blocking / darken in sun), so if I decide to go with glasses, I would probably only get my lens here and have them put them into my existing frames. If I had to mention anything that might need some tweaking - No one introduced themselves. I found out, by asking, that the young lady at check-in's name was Andrea. I had to ask the name of the doctor, after we'd already been speaking for a few minutes. I had to ask the name of the sales associate that helped me (Kulvir). I think this is just a social norm that seems to be falling to the wayside, but I like to write reviews, so I always want to know the names of the folks I'm talking to. Plus - I like to be able to address people by their names because it seems like the polite thing to do. Overall - I would recommend this place. It didn't put too big of dent in my wallet. The visit was quick and painless and the doctor was phenomenal. Because of my somewhat unique Rx, I have to go back in 7 days for a follow-up (no additional cost), so if anything changes, I'll update my review accordingly.

Pablo, Eric, and Mike all were very helpful throughout the process. They explained discounts and…read morepromotions very thoroughly and helped me find the best pair of glasses that suited me

The person who assisted me was Mr Pablo. Customer service was next level. I can't remember the last…read moretime I've had such customer service and not sure if I've had better. It was a pleasure.

They now require you to pay a mandatory $44 retinal imaging fee. This should be an optional…read moreservice, not a mandatory requirement. This is a shameless cash grab. I'd recommend finding another optometrist.

I have been going there for years, Don't waste your time. After confirming with my insurance and…read morethe office several times that my exam was covered I was told at the desk that I HAD to give them an additional $44. They wanted it bad! I had been told 5 times about the no sho fee tho. They were mean and unprofessional they flat turned when they couldn't get that bogus extra fee. They had me waiting around then told me although I been going there for years they had to have that extra $44. So disappointed and I will make sure to tell everyone I can about how they do business. Just nasty....shame on you!

Second time trying to get an appt here. This time I gave the woman my insurance details and after…read morewaiting on hold for 30 minutes! She came back to tell me I have insurance with no copay but hadn't actually looked into what amount they paid. And then asked, "do you want me to find out?" I told her I thought it hats what she had been doing. What was she doing? I'm beginning to think they don't want my money If these two calls are any indication on how I'd be treated if I went in I think I'll pass.

This place is a rip-off. They will over charge you. You're better off going to Costco, Sam's club…read moreor America's Best. I brought my children in and they made it seem like their vision was so bad that they needed $800 glasses. They use fear tactics to get you to buy "special" lenses that don't actually cost near the amount they are asking. I wasn't presented with any other options. I made the purchase and tried to cancel a couple days later and they refused the refund. We never got the glasses and they still refused. I filed a dispute with my credit card company and Family eye care of Marietta flat out lied to the credit card company and refused to refund. They lied and said I signed papers consenting to their refund policy which never happened and they have no proof of that. Stay away from this place if at all possible! The prices are a rip off! They charged me over $800 and I went to Costco and got the same thing for $240!!

Had laser surgery a year ago. My eye-site is as poor as when I came in - just different. I still…read moreneed 2 pairs of glasses. Does not address questions and recommends going to another type of Dr. and waiting...I have waited and gone to another optometrist who informed me that the prescription did not take my astigmatism into account. The office staff is cold I'd say tense or even robotic.(except for 1 woman) They do not answer or return phone calls.

Went to the West Cobb location for an eye exam and to get fitted for contacts. I received a phone…read morecall right before my appointment that the "contact fitter" was not available. No one offered to reschedule my appointment with her. I had to run her down myself at another location. Then had to run down my contacts that were never ordered. No one returns phone calls, no follow up, no accountability, poor customer service. Save yourself the hassle. Find somewhere else.

Ask for your itemized before you pay. Ask for itemized after…read moreyou pay. Know how your benefits work before you come to your appointment , not what they tell. Look for add ons you didn't approve or not covered in your plan. I understand an occasional account over site but this has been going on for 7 weeks. Every time I call it's basically "hehe IT messed up" I am unsure why IT department has anything to do with a balance. Office manager is almost never in the office or they are just always covering for her. I think the doctor is wonderful but we can NOT trust the front office of our insurance and money. Melissa called me back and claim she left me a voicemail that it can "take up to 30 days to fix my account". Attached a photo of the voicemail not giving me any details. Meanwhile I keep getting text messages that the account is past due. Why did I have to raise my voice? Why did it take so many calls of following up. Why cause I was told it was fixed and keep getting bills. Melissa wanted to talk AT me like this was a fact even though she disclosed today. Melissa, your perspective is never the patients perspective or reality.

If I could give this place overall a negative star I would. My mother recently received her new…read moreprescription lenses, and the first time she received them, they were not done properly. She has then return and the prescription was corrected. However, the fit on the glasses is still off, and she has tried going in to have this issue resolved and today she was screamed at and basically pushed out the door. Some extremely rude woman told her to GET OUT. After she questioned why the posted hours showed that the business was still open. This is absolutely unacceptable. Despite this being an eye doctor's office, this is not the way to treat anyone. DO BETTER! And correct your business hours.

I have been going to Dr. Tulman since the year of 2009. He was highly recommended to me by a…read morefriend, and I have found all of her information to be truthful. He is welcoming, experienced and stays abreast of all of the resourceful technology and information with regard to all of the effective and necessary exams, etc. with respect to the eyes. Dr. Tulman and his Staff are very thorough and knowledgeable. I am extremely satisfied with all of my visits to their office and trust them with their results concerning the awareness and care of my eyes. You only have one set of eyes, and it is a good feeling to know that they do any and everything in the treatment of your eyes.

Dr Crowley examined me, last year, and confirmed my bilateral cataracts--I'd attempted to see…read moreanother provider, whose office took weeks to properly schedule me an appointment that was then fruitless since their examining machine was broken. Dr. Crowley's office made me an appointment within the week, and he scheduled my surgery within two weeks following my initial exam. The surgery went quickly and easily with each eye being operated two weeks apart, and my vision since then has improved dynamically. I just visited him for my annual exam, and he continues to be effective, efficient, excellent, and has a wonderful sense of humor. His office staff and technicians are courteous, friendly, and equally efficient. My eyes continue to have much better vision than before the cataract removals, and I am thrilled to recommend Dr. Crowley and his office to anyone seeking assistance with their vision.