I cannot say enough good things about the Manager and staff at Louie Place. As a female…read moreprofessional I always feel welcome and treated with the utmost respect and that the Manager is looking out for my best interests and is helping me find good deals and not take advantage of knowing more about cars than I do. They go above and beyond and I highly recommend them to everyone at work and beyond. They are fair, professional and delightful to work with. They are the best in Lexington and should serve as an example for all car service locations!!!

I have taken my car here for 2 years, and have always received good service. However, the last two…read moretimes I've gone, they have done a phenomenal job! They have been helpful, responsive, attentive, and have gone above and beyond to give me great service. I am extremely thankful!!

It's always a pleasure doing business with Fleet Doc! I went in with a screw in my tire, came out…read morewith a patch! Most places try and sell you a tire. Not this place. Fair and honest. Go check them out!!! Give them a try. You won't be disappointed!

They were able to get my vehicle in right away. The guys were great and they had it done in a few…read morehours.

Best place .fair good prices..good workers .friendly.best repair shop .have been going there for…read moreyears

Good prices, great service, and they can always figure out what the problem is on my temperamental…read moreold car. I trust them with everything to do with my vehicle.

I went to Valvoline on North Broadway yesterday and requested my break lights to be replaced as…read morewell as a tire rotation. The attendant said they couldn't do the tire oration but could replace the break lights. After getting over my anxiety I asked why they couldn't do the tire rotation. He explained that their lifts weren't working properly. Now I have come to this valvoline twice because I grew up coming to this one and my mother even comes to this one but it is starting to seem like its going a bit down hill. The attendant even said out of all the Valvoline's in the area that it was the only one with broken lifts.

Haven't been driving my car that much, but it was time to get an oil change. The Valvoline…read moreattendants have consistent inspections. I usually get semi-synthetic and the price was still reasonable. My air filter still looked great. The recommended services were for the transmission fluids and maybe a tire rotation. Although there were two vehicles ahead of me, the wait time was not very long.

My oil change went bad after the shield came loose on the car they serviced…read more Limping back to a dealer provided information about the poor condition that my car was experiencing prior to a major 2000 mile trip

On 01/16/2024 12:20 I visited this store as I had visited for 8 years to change the oil and filter,…read moreon my invoice I see that they checked the rest of the liquids and everything was OK, when I got home and turned off my The car was leaking transmission fluid because they left the dipstick loose. I returned the next day to see the technician and when he saw me he met me and apologized but they never put the leaked transmission fluid back, I think the guys, because they are not technicians, should take more care of the customer..

Really nice people. They did a great job on my Mustang. Very knowledgeable and understood the work…read moreI wanted done. Definately would recommend them.

They guys are great and they know what they're doing for a very reasonable price and the job done…read moreon time

Last week, really needed my breaks done on my 2015 Honda CR-V and I thought my belt was going bad…read moreas well. I called 5-Star and a few other places to get approximate prices and availability. Though 5-Star couldn't give my an approximate price over the phone, they were the only ones who would squeeze me in the same day. Everyone here was really friendly. 5-Star said all I really needed right now was my breaks and rotors; and they said the belt was fine. What a relief! I was happy to find out they didn't try to buy other stuff for my vehicle. They did tho, give an extra paper filled with suggestions for future car repairs. I thought that was really kind to give us a heads up; and that they didn't say that we needed it all right now. Anyway, being about 7 mins from my house and living in Lexington for over 3 years, I had yet to find a repair shop that I just loved. I will be coming back again for all of my repairs!!! Thanks for everything!!!

Called last week to have oil change, battery tested, and check about car pulling to one side. I was…read moretold that they could get me in on 10-5-23 @8:00 am. I arrived at 8am and Ellen (who made the appointment) told me she had me down for 10am. My husband picked me up. At 2pm, I called to check progress on my car and she told me she would check & call me back. I didn't get a call so I called back @3pm and same person told me that it was finished but the "supervisor" needed to check it. My husband dropped me off and it took a half hour to get the bill. I ask her why I had not been notified about appointment change and she didn't respond, no apology was given (my husband heard the conversation when I made the appointment and was told 8am) . With oil change and battery testing they charged $92.68 with $25.00 of that being for battery testing. I had used 5 Star several times over the years with good results but not this time and never again.

This location put the wrong oil filter in my SUV so for 4 days the engine got almost no oil and is…read morenow fried. The manager told my mechanic they thought they had gotten rid of all the mismarked filters and to not tell us. We had hoped for resolution from Valvoline but they are only offering us only a used engine with no clue its history greatly diminishing the value of the car (2021 jeep with 55k miles). We were told it was the same scenario as new wipers and that he (area manager)had to do what was best for Valvoline. The vehicle is still under powertrain warranty (which voids with used engine) and we have owned since new. We now have no car and have hired an attorney.

I should have known better then go to Valvoline since there is ALWAYS something that ends up…read morecausing issues to my vehicle. But going to a different location I thought my chances could have been better but I was proven wrong. They are either not properly trained, tired, just don't GAF or all the above. This time they took a significant part from my vehicle and didn't put back on. I didn't even notice 7 months later because that was the next time I needed an oil change. I made a claim and they denied it since they no longer had the footage from then. Alsooo the manager at the time had already been fired, which makes me wonder if it has anything to with what happened to my vehicle along and others. The call with the current manager was a joke as well. Valvoline has proven there is a lack of training, work ethics and poor service. Goes to show Valvoline continues to hire incompetent people and provide shitty service resulting in lost parts and damages. Definitely do not go there or any Valvoline location.

Brian helped me through an emergency situation late on a Friday afternoon, helped me think things…read morethrough and get home safely. He has maintained my car for years, and his work is impeccable, on time and reasonably priced. He'll even search out the best price on parts. He is first rate in every category!

We have been loyal customers for years, and we couldn't be happier! Brian really knows his stuff,…read moredoes impeccable work, and really works hard to save you money on car repairs. He is our one stop shop for maintenance and repair work!

New location opened up near my neighborhood. I was very much excited for it because I usually have…read moreto drive out of my way to get service. They were able to get me a $15 coupon off when I called to ask about what kinda of oil my new vehicle needed. The customer service was amazing they where so quick and had a cool above pump to show how they worked on your car. I appreciated the discount and left very happy!

Super fast and very good customer service! Chad and Alex were super friendly and made sure I got…read moretaken care of