Stopped in here this week to get something for friends. Worker was very helpful and knew exactly…read morewhat I needed , even when i didn't really know what I needed . Would recommend !

The only good vape shop around Lincoln Park and Lake View. Good selection, service, and products.read more

Would give 6 stars if I could. One of the guys even offered to put in a side request of 12 mg lucys…read morejust for me. That being said... lets just say he's seen my face before haha. Hard to find smoke shops with that type of effort and community feel. Also just cool guys that work there. Goes a long way

I've been coming for over 4 years now - hard to believe I haven't reviewed this place so this is…read morelong overdue. The level of service is amazing. I still remember my first visit - I was really determined to quit smoking but unhappy with the mod I bought online. The staff checked my mod which we deemed was defective. I found another one here, affordable, & juices I loved. Needless to say, I've not once picked up the stinky sticks since. I moved away for a few years & upon coming back to Chicago, I'm happy to be back. Same great service, selection, & prices. Recently, I stopped in on Sunday, desperate. The tank on my mod was leaking all over the place & I knew a replacement was due. Joseph recommended me the perfect tank, coils to go with, & of course, I had to get another bottle of some juice. (Also recommended but a new favorite!) if you're thinking about dropping cigarettes or already enjoy vaping, pay this place a visit. While it may look small, the selection's great, prices are affordable, & service is stellar.

When the cashier told me the price of a product, I said that it was too expensive for me, then said…read more"have a good day, sorry for wasting your time!" He replied "the price is right there, you could've read it," then just stared at me as I walked out. The price labels were tiny and I couldn't read them. The cashier was also on a call on speakerphone while I was in there - said it was his friend. That's totally cool, but he was asking them (presumably his manager) if the store had the product I wanted and then asked me to find it myself and point it out. I had asked about weed edibles, which they have a whole shelf of. He didn't seem to believe they had any until the guy on the phone said so, but they have 20+ products. Maybe I just caught him on an off-day. Maybe he's a new employee. Either way, I left feeling disrespected and don't plan on returning.

Ten out of ten. Great selection. Staff was kind :) other vape stores take notes !!!!!!!read more

Horrible customer service, proprietor yapped for 20 minutes with customer before me and ignored my…read morepresence. I left and nothing from the guy behind the counter. Worthless place! Skip it! The counter guy expounded on the badness of Jews and Zionism right before I left! Disgraceful.

Whatever you're in the market for, these guys have got it. Great shop, great service!read more

Employees haggle you for pricing. They start high and then come down to the actual price while…read morearguing with you. I've bought gummies here multiple times and had the same issue every time. I recently bought gummies and they wanted to charge me triple the price, and then it turned out they expired in 2024. Why are you selling stuff that expired two years ago?

Live nearby and come by occasionally. last three times I've tried to come in the guy who works the…read morecounter has left the "be back in 15 mins" sign up and disappears for roughly an hour. By the time he comes back there is always a crowd of pissed off people outside the business.

This place is awesome!! The glass is high quality and artistic with lots to choose from, employees…read moreare knowledgeable, and the general vibe of the place is great. They don't have the "classic" cold, neon look that a lot of smoke/glass places have, and even have some cool art made from reclaimed wood on the walls! Roots is definitely my go-to when I need anything for vaping or smoking!

Beautiful shop and amazing customer service. The shop is incredibly beautiful. It's a staple in…read moreuptown.

Tony, the GAY man that I interacted with was one of the nicest, most laid back people I have ever…read morehad the chance to experience (when dealing with customer service). He was totally cool with me, very talkative and not FAKE like most store workers are (aka forced to be cheerful by their boss). I have no doubt that basically ALL the negative comments here are complete BULLSHIT. I say this because, as Tony told me, he is LEGALLY applied to kick anyone out who is trying to buy anything illegal to smoke his products with- therefor; when he tries to HELP someone who is whispering to him "can I ask you a question?" And he replies with: "Sure! As long as it's not illegal, because I'll be required to kick you out of the store!" He is NOT trying to piss you off. So, for being so illogical and trying to point a finger at someone else (because it's never your fault, right), you decide: "Man, this dudes a fuckin' ASSHOLE! I'm gonna go to yelp and post a piece of shit lie of a "review". Last thing, if Smoke Dreams was SO homophobic, why on EARTH would they hire an openly gay man? PLEASE, answer me that, if anything. Stop trying to give an awesome shop, with awesome products, and AMAZING customer service a bad name simply because you never mentally matured passed the age of 1, and can't admit when you're wrong (or even realize that someone is trying to HELP you to avoid making trouble for himself AND you). He doesn't WANT to kick anyone out. Leave him at piece, he's just trying to avoid conflict. Sincerely, Cae (xoxox Tony, we LOVE the knew bong).

This place has everything from budget friendly options to high-end stuff to build out your dream…read moresmoke kit. The staff are friendly and it's well laid out.

They charged my card 3 times and told me the charges would go away after the weekend. They didn't…read moreso I went back to get my money back and they told me to come back the next day so they can "work it out with the bank." Would never ever return to this place.

First time here. Was the only smoke shop in the area open on Labor day which was nice. They have…read moresome great wraps and cbd products, Ansar helped and was super nice and helpful. Will definitely return!

Curly brown hair guy over charged my puchase. I bought elf bar vape while paid cash 33$ and then I…read morewanna to get my receipt. He don't give me my receipt. What kind of place doesn't give me the receipt of the purchase? I never recommend awful customer service

Great service thank you for taking time to explain all options. Came in for new vape pen and Noe…read moredid a great job of walking me through my options. Very patient and helped me put everything together!

I'm so happy that Puffs Smoke Shop opened! I got a dope M&M glass bong with such great quality and…read morethis sick glass bowl with water on the inside which is something I've been searching for forever... just beyond pleased. But why I'm really writing the review is because Senad introduced me to this CBD Pet Oil and my dog has never been just so chill and relaxed where I know he's not in pain or feeling upset it kind of takes his mind off of it in a way.. it's fantastic!!!! Definitely will be coming back thank you!

The owner is such a cool dude. Very informative on all his products. Great variety of artists glass…read morework. Awesome variety of papers.