Beware, DO NOT USE THIS PLACE. I would give a ZERO star if I…read morecould. I brought a perfectly functioning phone with a spider webbed cracked screen in for screen replacement as they are the closest Samsung Authorized Repair shop. I waited 4.5 hours with excuses claiming hes having a hard time connecting with Samsung, before I left home to pick up my kids. Owner calls, asks, then accuses me of cancelling my "ticket" and that he can no longer repair my phone. I drive all the way back to the repair shop and not only is my glass screen mutilated, my phone no longer works. So after half a day waiting for a simple screen replacement, MY WORKING CRACKED PHONE TURNED INTO A NON-FUNCTIONING PHONE. Beware of this shady place.

I just received the most exceptional and impressive customer service I could imagine. I took my…read moreiPad into the Mooresville location expecting to pay $100+ for repairs. The agent took the item, went to the backroom and came back in 5 minutes with a repaired tablet. He then said "NO CHARGE" and I was stunned. He could have said $50, $100, or more and saved me spending $500 on a new iPad mini. This is truly rare and amazing service.

After 3 weeks having my X box they had every excuse for not even looking at it. I went back and…read morepicked it up and was told my $25 dollar deposit was non refundable! I will go every where else I can to get anything fixed now. I will never set foot in that place again ever!! 11

I took my iphone in to have the housing replaced which cost $267.49. However, while repairing my…read morephone they broke the front glass which cost $400 to replace. Ben M. did not call me to tell me about the issue. When I arrived to pick up my phone he was helping someone else, there was also another couple waiting to pick up a phone. After he handed the other couple their phone, I asked for the same. He later used me "cutting in line" as an excuse/justification be rude to me. He stated I cut in line & the other couple was just "picking up a phone." When I tried to explain I assumed I was there for the same he continued justify his behavior and be rude. If I'm being honest it should have been a red flag when the first employee (who's name I can't remember) tried to tell me it was illegal to place the back with OEM parts.

Have been doing business with PC Paramedix for several years. Have found all employees to be…read moreknowledgeable, competent, trustworthy and pleasant. Prices are fair, work is done as quickly as possible considering the amount of work they have and they stand behind their work. Have recommended them to several others and have heard no complaints.

From the owner: PC PARAMEDIX is your complete technology solution provider for the Greater Hickory area. Serving…read morelocal businesses and small home-based businesses for more than 15 years. We pledge to provide you with the utmost in customer care. Some of the services we provide include, but are not limited to: * Networking design/installation/maintenance * Server installation and maintenance * Firewalls/Security/VPN & Remote Acess * Hardware and software upgrades *On-site training and consulting Our clients range from medical and dental offices, veterinarians, chiropractors, other professional stings to home-based businesses. We are an authorized Prometric Testing Center and work with all major platforms to make sure your needs are met. Call today to schedule your consultation.

This place has horrible customer service. I called to ask about a tv repair question and the acted…read morelike he was too busy and mumbled something and when I asked him to repeat himself and he hung up on me. I left a review on google and they responded by saying I obviously dialed the wrong number. Like there's no possible way this happened and I was in the wrong. I'm not an idiot. They answered Advanced tv so yes it was in fact them. Don't bother with these guys.

Would give them a zero if possible. We drove 45 minutes from SC to drop off a large plasma TV that…read morehad recently stopped working. The place is an absolute disaster inside, but not having frequented many tv repair shops, I wasn't sure if this was the norm or not. They don't take debit or credit cards and he charges $50.00 to diagnose the problem, so we had to go back out and get cash. We left the TV with him and he said he would call to let us know what the issue was. When we didn't hear back after about a week or so, my boyfriend called him. He gave us the specific serial number and part number we needed to order. He originally told me that he could order it, but it would be less expensive if we ordered it online. We did that and had it sent directly to the shop. Another couple of weeks went by and we heard nothing, even though we knew the part had been delivered a week previous, so my boyfriend called him back again. He said the part we ordered didn't work in the TV and that it can be tricky even though the part number and serial numbers match up. My boyfriend asked him if he could just order the part, and then bill us for it. He said that they don't do that. So my boyfriend let him know we would be up on Saturday to pick up the TV. They are only open from 10-2, so we got there at 12. The OPEN sign outside was on, but the door was locked. There were two other customers in the parking lot (one there to pick up his TV that also wasn't fixed). My boyfriend called the number on the sign and the same guy we had been dealing with picked up and said he was at lunch and to wait for him to get back in 30 minutes or so. Understandably we were irritated seeing that they are only open for 4 hours on Saturday, and like most working people, we had a lot to get done that day. He asked us to let everyone in the parking lot know that he was at lunch and would be back in thirty minutes or so to which my boyfriend refused. We left and came back 45 minutes later, my boyfriend walks in and the guy says the TV is still not put back together, that it will be 30 minutes and he will leave it on the porch. My boyfriend (who is typically a very good natured and calm person) was upset and had words with the guy. The guy told him we were lucky they are open on Saturday at all and that it was his fault that we ordered the wrong part. These people are supposed to be in the business of repairing TV's. If it were easy, we wouldn't have felt the need to take it to a "professional". If it is tricky to find the right part online, he should have helped us, sent us a link or something. We came back, started loading the TV in the truck and the guy was outside the shop watching us and furiously typing or texting on his flip phone and taking pictures of us, as if we were doing something criminal. It was very strange and would rate as one of the very worst customer service/business experiences I have ever had. We did receive a recommendation after we had dropped this one off for a more local repair place. My boyfriend dropped the TV off yesterday, so we shall see ...