We stop in here sometimes for the amazing food or mini getaways. Check out the stone soup. It's…read moreamazing. The ranch dressing is the best I've had. The rooms are very cozy and quiet.

Wonderful upscale resort nestled in the Great Smokey Mountains. The amenities are superb and the…read morefood at their restaurant is delicious! The hotel is GORGEOUS and styled so well. Upon our arrival we were greeted by friendly staff that helped us check in and arranged to have our baggage taken up to our room. They do offer valet parking and complementary self parking. They have an indoor pool, outdoor pool, fire pits, arcade, gym, spa, and even complementary s'mores in the evening. The service and staff were all wonderful! You get free preferred parking at Dollywood and timesavers for everyone in your party. 5/5 Star experience - we will 100% stay here next time we are in the area.

This was a nice stay in sevierville away from the crowd of gatlinburg…read more First check in was super quick and there were no issues. As we were walking through the halls we were greeted friendly by stay so this hotel definitely has hospitality down from our experience. The rooms were large and clean and beds were super comfy. There's no confusing light switches they some hotels tend to have. I didn't ever find a safe in the room but you have drawers to store clothes in the living room and an armoire to hang things if you so choose. The hotel breakfast was great they had oatmeal, 3 cereal choices including fruit Loops, okios yogurt, muffins, eggs, biscuits, sausage, pancakes and more. Overall a solid breakfast station and it was clean. We enjoyed our stay very well and the view from this location gives a nice view overlooking the gatlinburg mountains.

I was looking for a franchise to join membership and I'm so glad I picked IHG. They look out for…read morethey guest and I do not have one complaint. Check in process was great. Very speedy and quick process. Hotel was very clean and free of clutter. Very quiet and even more secluded once we asked to be away from elevators. Room is awesome. I had a balcony view and it was amazing. I got to see the mountains from all different rays. Got to witness a beautiful breathtaking sunset as well. Rooms were very clean and they supply you with Dove products. Yay. All rooms come with refrigerator, and microwave and we were very excited with two televisions. In the morning you get a full breakfast and we stayed and got to experience a different selection each morning. The cinnamon rolls OMG . Great!!! Coffee was delicious and I got to try some different flavors of yogurts. The only con was painters taking up all parking spots when parking was already limited. Not to say you couldn't park in the back . But parking in the front was very convenient. Overall I'm very glad I chose this franchise to join .

I stayed at the CY for one night during my visit to the Smoky Mountains and I must admit, it was…read moredefinitely my best night ever! The hotel is clean, comfortable and very welcoming, giving me the best sleep I could ever imagine. My room was ready early, so I was able to check in and still spend some quality time at The Island. Even though my room was next to the elevator, I never heard it once throughout the night (I guess I was pretty tired from the weekend in Gatlinburg, but still). The balcony was clean and provided a great view of the city too. Plenty of toiletries available in room (shampoo, conditioner, and body wash provided) and a market at the lobby to buy a quick snack or drink. The bar at this hotel is nice and cozy with a television for your sports viewing pleasure. Definitely will want to stay here again when I am back in 2027.

Was not happy with the courtyard Marriott. Temp in room was hard to maintain as thermostat was…read moredisabled and only control on the ptac itself. They love to do the laundry at all hours of the night. Stay far from room 204 unless you want to hear the main laundry room during you whole stay. House keeping loves ro never refill all your towels one night it will be 2 another night 3 out of 6 night we got lucky with 4 only after we leave a huge note to leave 4 towels....

The people who work there are so nice I made a mess up and there help me with a smile worker: Jasonread more

Electronic let card would not work at all during stay…read more Breakfast is average. Pools are good. Stayed Sunday - Saturday, housekeepers only came one time. Had to ask for towels every other day which was challenging bc the staff acted as if they didn't speak English. Took the trash to lobby as the can in room was small and no housekeepers and for it. The beds are 4/10. Room was cleaned about 0/10. Stains on items. Dust. Hair. Won't stay here again when there are so many options.

I recently purchased a brand new rental cabin in the Smoky Mountains that I manage from Las Vegas…read more Mandy and Billy Gerken, owners of Comfort in the Smokies, are the most important members of my team on the ground in Pigeon Forge, TN. I literally could not manage my cabin, nor consistently meet my goal of 5-star reviews, without their committed involvement in the smooth running of my cabin. Not only are they a very experienced and professional cabin cleaning company, large enough to take on many cabins of any size, but they are my eyes and ears and muscle. Mandy runs a large, experienced cleaning crew. And Billy and Stephanie take care of all of my handyman tasks, like accepting Amazon shipments at their homes then assembling furniture at the cabin, and troubleshooting plumbing issues, and getting my brand-new cabin rent-ready by purchasing and installing blinds and drapes in every window, and 100 other things they have already done for me. They are excellent communicators. They are proactive, often letting me know if something is amiss or needs attention. They offer advice on things like throw rugs and pots and pans that should be added to the new cabin and I take their advice and they are always right. I interviewed 4 cleaning companies before deciding to work with Mandy and Billy. They are the most expensive of the 4 by a fair bit, but they are worth every penny. I trust them completely.

Initially started out great ! They became too big with many clients and cussed some lax in quality…read morecontrol

This place was amazing!! If you like Christmas as much as I do, I would highly recommend!…read more From the moment you walk in the doors, it looks and smells like Christmas. Very friendly staff. Breakfast was great. Don't even get me going on the lazy river and outdoor hot tub! Rooms were nice and big, clean and very christmassy also. Can't wait to go back next year!!

Day 2- breakfast staff was much more friendly. They seemed to be much more inviting and helpful…read morein their service. This we appreciated. I'm not sure where we've gone wrong. This place was the place to stay. Staff was once super friendly and seemed to care.. not any more. Day one breakfast, the hostess was so friendly and greeted everyone. The lady cleaning the dining area too was very friendly. But the serving staff in the breakfast area treated us as if we annoyed them for being there. The hotel is clean and beautiful. Our housekeeping staff member was so very friendly as well. Now the gentleman at the front desk with the short beard.. he needs hospitality lessons. We come back because it is clean and our children enjoy it here, but it's become harder to return.

I have to say this was a wonderful stay from beginning to end!!!!…read moreCheck-in was very easy as we were checking in on the right hand side of the lobby the gentleman at the counter checking us in and then the gentleman who issued our parking passes an pool passes was very polite! The room was very clean and well organized for our stay an we had everything we needed from a fully stocked kitchen, washer/dryer, shampoo, conditioner, and body wash in both of the bathrooms. The very first few days we spent at the waterpark area, which I have to say is very much geared, to kids and families with smaller children. We spent a lot of time on the rooftop pool and seating area to enjoy the sun. We did not eat any food that was at the resort as we made most of our meals in the condo!! If you're there to play golf, this is a great location because the golf course is in the same parking lot!!! We were a little sad that the outdoor pool area was closed. It looked like renovations were going on, but they did give you waterpark tickets to Soaky Mountain free of cost. I absolutely love the idea of having our bracelet to be able to get into the building and into our room and into the waterpark. It made it an ease and not have to worry about holding onto a key card or remembering a code. I also love the fact that they reach out to you by text so if you need anything at any given time, it's very easy. They also check on you during your stay and remind you of checkout through text, which is very nice. I can say this was a great staycation for us and we will have family staying when they come into town!!!!

Listen for less than $200 I was able to get a nice hotel stay, and two days of waterpark access for…read moreour family of 4! We used the deal found on Groupon and it was seamless! **Do note the Groupon is for 4 ppl only after 4 ppl you do incur an additional person fee. Even though it says the room fits up to 6 ppl it only covers the waterpark and everything for 4 ppl. I highly recommend this hotel to anyone with kids of all ages!! They have so much for young kids, to 6-12 and then the big kids too! We will be back!

4.5 stats for sure! What a great place to stay with a big family when you want the flexibility to…read morecook and have some nights in, rather than be crammed in a hotel. We had 5 adults in a 2 bedroom and tons of space to spare, it definitely could have handled the full 8 person capacity. The kitchen was stocked with everything we could possibly need. The beds were comfy, and our unit was clearly remodled recently. The in unit laundry was amazing! I brought jetted tub cleaner, but was surprised when I ran it, it was already really clean! We loved our time at the pool, seeing the Dollywood fireworks from our balcony, and sunsets from the upper floor trash area at the west facing buildings (dont knock it till you try it!) Side note: We aren't owners, so I was worried about high pressure check-ins like I read about, but it was fine. Apparently 2 years ago they were bought by Travel & Leisure and changed tactics. They offered free tickets to attend an info session, I said no thank you and they gave me the keys. They have a great texting based system for updates and everything you need (like towels, dishwasher tablets, etx.) and they were super fast in responding! We had an amazing week! We did a mix of everything and it was nice being right on the edge of everything in Pigeon Forge and 30 mins from Gatlinburg. Honestly I only held back the 5th star because we did have a pretty big black bug run through, but we were on a 1st floor room, which is actually downstairs and there was a visible gap under our door that it likely ran in (we are backed up to woods, and thats what I choose to believe). I sent them a note that they really need weather stripping!

So we have been to quite a few club wyndhams. This by far is on the bottom of the list. We had…read morefruit flies bad when we checked into our room. They came & sprayed which did nothing. The clubhouse would be great , but total ass holes were running a muck and the poor staff couldn't do anything. Then in the indoor pool had a couple of whales who were running and cannonballing into pool. Which I didn't allow my kids to be jerks. We ended up leaving. It's not enjoyable getting soaked. And if I wanted to be splashed like that I would have went to sea world. Again the employees were sorry, but said there was nothing they could do. The put put was a joke and not convenient to the club house for balls and clubs. The coffee is the worst!!!

This place is very relaxing to stay in. We are not packed in like most RV places we have stayed…read morein. Two pools, one climate controlled for big kids and a small lazy river for the smaller ones. Also a variety of pull through or back in spots are available. Well thought out lay out with all spots on concrete slabs. Also two dog parks for those of us who have fur buddies. A gym and a small arcade. If you stay here I am sure you will enjoy a quiet restful stay, we have the last two stays!!

The place is very convenient to Dollywood, has nice amenities. However the spots by the entrance…read moreare awful - very steep, so not safe to walk and the road noise sounds like a NASCAR race. Stay away from those spots and you'll probably be fine.

Have stayed here a couple of times and every time they have gone above board to assure a successful…read moreand comfortable stay. The staff (housekeepers) included ~ they make sure you have enough of things you need before leaving! During the day if still on the premises, if you need something that you forgot to ask for you can visit the laundry room and receive your requests. I HIGHLY RECOMMEND THIS HOTEL FOR YOUR NEXT STAY AND YOUR FUTURE VISITS AS WELL!

Clean and very nice employees .. Safe place to stay and enjoy !…read more Only place i stay for years