so...this is a preemptive review.....just in my experience in communicating with their front desk and their reservation dept BEFORE the actual reservation date.... It's been horrible. I had called the front desk right after making the final reservation a few weeks back and wanted to call back just to make sure nothing had changed, the reservation was still showing and to confirm check in and check out times. I called the number listed which gives an autoattendant like usual. 1st option is for reservations (new or changes or anything related to them) press 1. OR **TO REACH THE FRONT DESK OR FOR ANY OTHER QUESTIONS PRESS 2**. So in trying to do this again today 4/20/26, i discovered that NOW (different from before) when pressing option 2, their phone system AUTOMATICALLY AND INSTANTLY HANGED UP ON ME. I tried this repeateadly, same result every time. THEIR PHONE SYSTEM needs to be addressed....Hitting 2 should not automatically disconnect the call. So in desperation to reach SOMEONE, I called back and hit option 1 and went for option 2 or 3 for questions or modifications to reservations. I got a filipina woman (presumably outsourced call center off site or international). She was as is typical the friendly SCRIPT reader... she answered my questions but then when i tried to alert her about this problem when using option 2, so at the very least, as ANY DILIGENT EMPLOYEE WOULD DO, they could at least notify a supervisor who can then communicate up the chaing, to ultimately communicatet to the location that their phone system is disconnecting customers calling. IT HAS TO BE BAD FOR BUSINESS. And given the ALREADY LOW SCORES, I WOULD HAVE HOPED someone would TRY to do the right thing. But the woman on the phone couldn't have spared two turds to help me in THAT regard... she just kept saying I have nothing to do with that location this is the reservation dept. OK FINE...but you have a boss you report to right? That SHOULD be able to funnel up the chaing the communication until it can eventually make its way to the actual location. You know what the lady on the phone ultimately did??? INSTEAD OF ACKNOWLEDGING THE ISSUE AND EVEN TRYING TO LIE AND SAY SHE'D TELL SOMEONE? SHE HANGED UP ON ME TOO. KNOWING THERE'D be no way to track her call and the experience. ***if it weren't the least costly option for the area on the date??? I WOULD ABSOLUTELY CANCEL THE RESERVATION. AND I HAVE UNTIL 2 days before....maybe IF I HAPPEN TO FIND A BETTER DEAL BEFORE THEN I WILL. WHAT A TERRIBLE EXPERIENCE, AND WE HAVEN'T EVEN GOTTEN THERE YET...and not anticipating a great stay based on the reviews...but we shall see...and if anything happens that sways my current opinion i'll be back to update...otherwise...this place SUCKS. I should mention that the first time that i WAS able to get through to the front desk? It took several calls because the line was busy. read more

The dude and I stayed here at the Clarion on 09/27/20 for one night as the Hilton was out of rooms. The dude and I arrived for check in around 11pm - 11:30pm. We were greeted by staff as there was a couple in front of us. The lobby is beautifully decorated and spacious and ample parking. We were given our room keys and with brief instructions we were on our way. We had trouble finding our room and when we did our key cards didn't work. The MOST annoying thing ever when traveling!!! I was not in the mood and sent the dude and waited until he came back with new keys. Upon entering I was taking pictures for yelp and it's decent inside nothing special. The dude pointed out that there wasn't any heavy curtains to give us privacy at all so all of North Bay and Clarion can see us! Any who not a good look at all. Took pictures. Tired we crashed and in the morning when getting ready to check out I noticed blood stain on the wall as pictured not from US at all! So it shows how they lack detail and cleanliness. We made several complaints and staff did nothing nor offer a refund or anything to fix our stay at all! I didn't feel comfortable not having privacy as people can see inside. The dude and I will not be coming back at all. We will continue with the Hilton or something close to it! Stay here at your own risk! read more

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As soon as we stepped in our room a roach crawled out from the window. We were moved to a different room. It had a weird chemical smell and the AC and fridge were noisy all night. Elevator didn't work so had to use the stairs to the 6th floor read more

Less than one star if I could. We were eaten alive by fleas, the next morning I woke up with a rash on my legs! When we spoke to management we were told we weren't wanted here and even though we had a reservation for another night, we would not be receiving a refund and that my legs were just like that. This place needs to be shut down by the health department. It's disgusting. We won't be back and I will continue to help them because the photos we have are endless. Don't stay! Stay away!!!!!! read more

Clarion Hotel - My legs bitten with flea bites. - Hotels Near Me - Concord, California

Run as fast as you can in any opposite direction of this 100% dump of a hotel. DISGUSTING in every aspect. It probably hasn't been updated since 1984. Heavy deodorizers to try to cover up stench. The grounds are dirty like they have never been power washed. Mis matched paint, creepy people walking around in the parking lot and lurking in corners. Worst part of it, at 2:30 am a knock on the door and when the door opened there were 3 people, sketch as all heck, and one says " That's not him". Then proceeded to ask me if I wanted to buy drugs. Granted, a room key is supposed to be required to use the elevators so wasn't sure if these people were guests or found their way in. Stay away from here. You are safer sleeping in your car in a parking lot. read more

Bad experience overall. Parking space cement block was not placed properly & damaged car spending next day in car repair place, no curtains on the windows, no water in the room. I am still here; what next? read more

Extremely bad experience. Uncomfortable bed broken elevator Broken plumbing Frayed carpet. Frozen breakfast Mismatch worn out furnishings Staff at desk failed to wear mask despite California Mandatory Mask Mandate Refused refund for days we pre-paid when we canceled the remaining days because the room and hotel was uninhabitable read more

Clarion Hotel - Clarion Hotel, Concord California front desk staff confronted about not wearing mask despite California Mandatory Mask Mandate - Hotels Near Me - Concord, California

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Stayed here with my wife. Apparently one dirty towel caused them to hazmat the entire room, burn all the linens, and then charge me almost $1000 more. I was charged for towels and bedding that were not soiled. One towel did not cost $937 (which they included $107 in "occupancy taxes", again). They also stated they would send me the photo proof that they claimed to have, but still have yet to do so. When I called to discuss this, I got no answers and also banned from ever staying there again. This is pathetic. No wonder their Better Business Bureau rating is a D+. read more

I love the manager Kiarah shes the reason I stay. The breakfast is great. I wish I could have a long term rate

What was so bad about this hotel is that before we left there was cock roaches and spiders in the bathroom and near the AC, I find this completely unacceptable and disgusting. I'm giving this place a 1 star due to its disgusting environment and style of housing and unauthorized payment to my card charging 500 HUNDRED DOLLARS TO MY ACCOUNT SAYING I RUINED THE SHEETS? This place is disgusting and I'm looking forward to get my money back, you people are SICK AND DISGUSTING read more

WE booked this hotel on 5/6-5/7/22 for a local date night. We booked through Travelocity. Per our request, they accommodated an early check in at noon. We checked in by about 12:30pm. Upon walking down the hallway to our room, we were displeased to find a fire extinguisher glass case had been busted, and there were shards of broken glass all over the floor a few feet from our room entrance. Outside of our window, there were two homeless individuals with a dog, looking in our window. Once getting settled in our room after a few minutes, a huge moth, about 2 inches long, flew out from behind the curtain! My husband killed it, and we thought that it was creepy, but figured we could look past one moth getting into the room. We got some lunch door-dashed to the room, and by 3pm, we saw TWO MORE MOTHS fly out from behind the curtain!! At that point, I was really grossed out, and could not imagine what would be flying around our room once we turned the lights off to sleep later that night. By 3:30pm, we decided to check out. We went down to the lobby and spoke with Nelson at the front desk to express our concerns. We also told him that would could not stay here due to the pest problem. He stated that the manager who could determine whether or not we got a refund was not there at the time, but offered to call him. After he had a conversation on the phone with the manager, "Ed", he told us that the manager stated he wanted to speak to us to "apologize" later and that they would refund the room. Nelson stated that he was not authorized to do this and that ED would take care o fit later. He assured me that Ed would call me back in the next 60-90 minutes. Ed never called me back to apologize or address the refund. I called the hotel at about 7pm, at which time, Nelson answered and stated that Ed was gone for the weekend and would be returning on Monday to "make a determination on the refund." This was highly frustrating for two reasons. First, we has already verbally been promised a refund. Second, the manager did not feel that guests of his hotel were important enough for follow up, but instead was eager to get started on his weekend. I received a call around noon on Monday, 3 days after our bad experience at the hotel. The caller identified himself as "Ed", the hotel manager. He apologized, but didn't sound like he meant it, as he made excuses for everything, including the following... "We can't help it if someone vandalized our fire extinguisher" "We can't help it if a couple of moths fly into the rooms" "What do you expect from a room priced around $100 a night?" He then stated that he would not be providing a refund, as "the room looked used" according to housekeeping. Of course it looked "used". We had already unpacked and had lunch as we has planned on staying the night there until the attack of the locust started happening. We would have stayed if it were not for the bugs. It was absolutely disgusting. Not to mention, there were holes in the carpet and stains on the window valance which resembled blood. Ed said that he was sorry to hear about my "opinion" of the place. I explained that it was not my "opinion" that there were bugs, it was a fact. It was not my opinion that there was broken glass in the hallway, it was a fact. It was not my opinion that there were holes in the carpet, it was a fact. I then proceeded to explain that I would never again utilize this hotel, including for work parties and meetings (my employer has used this hotel before for banquets). I also told him that I would be spreading the word on all review sites to let others know how they run their business. He then stated that I was "blackmailing" him into refunding my money. I explained that it is not blackmailing, as he already denied my refund. I was simply telling others about my experience, which I am entitled to do, in hopes that others may avoid this nightmare of a hotel. If you value cleanliness, customer services, and a pest-free environment, steer clear of this establishment. read more

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Had to cancel my reservation because the women at the front because the women refused to unlock the restroom for my 2 year old. What kind of service is that!! She helped 3 guests check in after I asked them I walked to the restroom and caught the maid in the hall and she let me in. Thank god we came across the maid or else my 2 year old would have taken a on the lobby floor. This was this morning. Would not recommend staying here if you want good customer service. read more

No hot water. Checked in at about 7pm, went to take shower at 1am, no hot water. Woke up in the morning, went to front counter to simply let front counter to seek resolution and check out as I'd already decided if they couldn't do the small things, like hot water, I'd go elsewhere. Had to wait for counter staff another employee walked to back office calling her name, Marguerita. I told her there was no hot water. Dismissively with an accusatory tone she replied "did you contact us so we could switch rooms?" I knew there and then that she was accustomed to such mistreatment of customers. I asked if that's always here reply when customers are extremely dissatisfied, again she replied as if it was my fault the water was cold. I asked her for her name for frame of reference and she replied "you don't need to know my name". I asked for manager's name, she replied something to effect of it's prepaid you used the room and he's gonna tell you the same thing. I agreed that I'd used the room and thus was willing to pay, but perhaps some small concession would normally be offered to customers. Apparently the Clarion brand knows no such empathy for it's customers. I said I already know your name is Marguerita because you colleague was yelling it into the office to summon you, she became dismissive in addition to the obvious indifference she felt toward my seemingly unworthy concern. She then says manager is Ed, but he has NO phone number office. cell or otherwise. CLARION=TRASH. read more

This place is awful the people that work in the front has the worst attitude they don't try to help you at all. There was people doing drugs and injecting themselves on the hallways I try to complain and they didn't care to give me my money refunded to move somewhere else This place is awful that's why it's cheap please be careful stay here read more

I am giving this hotel four stars for consistent good service. Every person I interacted with, housekeeping, front desk and maintenance ...all efficient, helpful and nice.. Every time! Not just with me, but with anyone they were with So thanks to the staff at Clarion keep up the good work! read more

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I stay in a lot of choice hotels, in fact I am a gold elite rewards member. This place was a loser for me. Starting with no remote for the tv, and the front desk clerk could not find one or did not want to find one. She she claims she had no key for the room where they're stored. She promised someone would bring one up to me soon but I fell asleep after an hour and woke up at midnight. When I finally got undressed and crawled into bed, surprise there was a sheet on the bed but no blanket nothing. The next surprise was in the morning when I got up to take a shower and get on my way and there was no hot water. What water there was was brown and nasty so I didn't even want to make coffee with it. The next day I got the TV remote, the blanket, and since my room had not been made up they handed me some towels at the front desk. The room was severely beat up and the chair had something on it that looked to me like someone barfed and no one cleaned it up. I got a couple of sincere apologies from the manager read more

Clarion Hotel - Sure with a nasty spot on the right side - Hotels Near Me - Concord, California

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This is on our list as one of the top 3 WORST hotels we have ever stayed at. Dirty, smelly, ONE towel in the bathroom. NO internet, desk does not answer the phone. Shower backed up, toilet backed up. If you're looking for a nice, clean, comfortable place to stay, this hotel is NOT it. read more

We were planning on staying here for two nights with another couple traveling a few minutes behind us. We arrived at 1400 on September 13, before checkin time, and asked if we could use the restroom while we waited and they said we had to be checked in to our room first. But since we didn't have reservations, the room was not yet ready. They said they did not have a public restroom, which is not correct because at the time my wife was standing in front of it waiting to get in. Then they claimed it was "out of order." Well, then fix it. This is not how you treat guests that have been traveling and are ready for a rest for a couple of days. How hard would it be to let us use your restroom and then go let us enjoy lunch or whatever nearby for a couple hours until checkin time? We called our friends, met at the nearby Peet's to empty our bladders and and find another place to stay for two nights. We are there now and enjoying ourselves. We did not stay at the Clarion, which is too bad because we've always had good luck with the chain. First impressions matter. Hospitality workers should know that. Don't hire grumps. read more

2 starts because the AC is cold, if only it didnt sound like someone was entering your room everytime it turned on. There were holes in the wall. The place had a smell to it that smelled like oranges covering up the smell of smoke. We received 1 towel for 2 people checking in. For so many rooms open youd think putting people near the elevators would be a no go - but we got to hear all the people coming and going. Bed is ehhh and we hardly slept. I wont be coming back here - it is run down. None of their extra facilities are open. The "doors are locked for safety" never lock. read more

This review is purely on the restaurant/bar inside the Clarion Hotel. Not on the rooms, the other services offered at the hotel. Came over the weekend for the UFC fights, they charged $10 cover for adults and they looked the other way for my kids who came also to eat and play with their tablets while I watch the fights. Friendly staff, decent (small) menu with mostly bar food, and a nice newly renovated bar. The prices for both food and drinks are very food. Hopefully they will continue showing fights on fight nights and I will continue coming back. read more

Upon exiting the elevator my diabetic Stepmom (who is a heavyset woman) on oxygen was literally run over by the housekeeper who wasn't paying attention. She fell to the ground and was subsequently hit again with the cart while she was down because the housekeeper couldn't see what she had hit. The woman was apologetic, but it was bad. She couldn't get off of the ground for 15 minutes until we brought a chair from the room for her to prop herself up onto. She hurt her knee, got bruised up and ripped her dress. She was too heavy to be helped up and I was prepared to call an ambulance to help her up. She was struggling to breathe and by the time she made it to the room, she was unable to attend a dinner we had planned that night- we were in town for a funeral the following day. The manager Tim called her two days later (yes two days after I demanded to speak to someone immediately). He gave her some BS about calling anytime, and has since completely ghosted us. As a manager myself, if an incident like this happened, I would expect my staff to call my cell and I would have immediately been in contact with the guest and offered medical services and comp their stay. The staff lied and said my stepmother ran into the cart and they helped her up. They couldn't help her up she is heavy set - and conveniently there doesn't seem to be cameras facing the elevator. I left her in the hotel to go to the dinner and it took two hours to get her a TV remote from the staff. She called three times for more towels and that took hours as well. The rooms were filthy and it smelled like smoke. The toilet paper wasn't replaced. The rugs were stained, and there was a huge ball of hair on the floor. Crackheads were screaming all night in the parking lot and the elevators were being serviced with no signage upstairs for disabled guests. I had to keep checking to make sure they were okay to escort both of my disabled parents up and down. This hotel was horrible, the manager Tim is garbage and I'll be contacting my lawyers if I don't hear back shortly. I didn't even stay there, I slept on an air mattress with family so my parents could have separate beds because my stepmother couldn't get comfortable in bed with my dad after her fall. Worst hotel experience of my life and Tim if you read this, I'm reporting you to choice hotels and you can only ignore this situation for so long. I am disgusted I spent nearly $600 to endure this crap on top of burying a loved one. I'm shaking I'm so angry. read more

We chose the Clarion to celebrate our 47th wedding anniversary. We checked in and the first thing wrong was the side door. Key did not work. Informed front desk. Went to our room, settled in and was ready to go down to the restaurant, not opened (COVID). Nowhere on line did it say it wasn't open. No bar either. Ok..... went to take a shower and was greeted with totally brown water, wow. Didn't take one. Went out for dinner, came back, watched a little tv and went to bed. Was awakened close to eleven by some kind of party going on at the pool. Things finally settled down around midnight. Two in the morning was again awakened by the fire alarm going off. This lasted over a half an hour. So much for a good night's sleep. Woke up around seven to get our FREE breakfast. A pre packaged sausage and egg sandwich, coffee and juice. Wow Needless to say we will never go back there again. Very disappointed read more

Chose to stay here as a last resort due to needing a "hotel" day of going out, the exterior was already a red flag. Walking into the lobby, I hoped I was just being overly judgmental. However, the elevator ride to the fourth floor only heightened my concerns, as it shook and creaked ominously before the doors finally opened. The room's sheer blinds offered little privacy, allowing anyone to peer inside. The place had a sketchy vibe, resembling an overpriced motel rather than a proper hotel.. read more

Super average even after face lift Location Loud due to freeway convenience It's discounted on line so that's a plus but I'm not staying here again. read more

This is an older hotel that the Choice chain is doing a decent job to revamp. Started out as a Holiday Inn, then a Red Lion, and now a Clarion. Hotel is located conveniently off the 680 and was a perfect location for us to stay while working here. My room was clean and the bed was very comfortable. Shower needs a little TLC to fix the lever to turn shower on/off. For a business traveler like me, they need to consider redoing the outlet situation in the rooms to accommodate the need to use computers and printers for people with mobile office! Another pet peeve of mine is having an outlet behind the headboard portion where the mattress pushes against the cords they have plugged in their. Knowing what AC powers can do, this bothers me that 90 degree angles adapters aren't used to alleviate the force onto the plug. The desk lamp literally would turn on/off if The mattress moved with my movement. Parking around the motel is somewhat tight, so if you have a larger vehicle like we do, it can be challenging. There is a larger available area to the North if you trust your vehicle being out of view. The attached restaurant/bar, Lido's is also decent and convenient if you don't want to go anywhere to eat. However, there are several choices within a decent walking distance you can find. WiFi was lacking for my new laptop. Constant disconnects making it difficult to send business data during the benign hours. read more

Terrible place. They're incidental charge is more than some 4 and 5 star hotels. I asked them to charge my card and they have manually input it which adds room for human error. They attempted to charge it twice and it wouldn't go through. I then transferred the money which I clearly had in my account and now it's on hold because of the charge attempts to my card. Now I'm outside in the parking lot sleeping in my car. DO NOT WASTE your time here! Customer service sucks! No accommodation at all!! read more

VERY VERY BAD SERVICE, they put me on a room that is not water, i call them after 1 hour they put me to an other room that smells very bad, i have to call them again so change room again, literally ALL the doors by stairs are not working so i have to walk across the building to use the elevator, i stay there 1 week i told them about the doors and in 1 week they didn't fix the doors, BREAKFAST they just give u frozen pizza or frozen sandwich that you put on the microwave. read more

Like many say ... there should be a 0 rating. I am in this "Ho" tell currently and sleeping in the car would be nearly as bad maybe better. 1) you need to ASK for your room to be cleaned/linen changed if you are staying more then 1 day. The two managers on duty looked at me like I was from Pluto when I questioned this practice and was not told this idiotic policy. I mentioned housekeeper is actually on the 2nd floor as we are speaking ... can't it be done now." Sorry it cannot because it must be scheduled. BTW, they gave me towels rather then buzz the Housekeeper (working as we spoke) so I could trot back up to the room. Clarions tout washer/dryer for their esteemed guests (suggesting it is free) but $2.00 to wash and $3.00 to dry. 3) Booked a room high up with a view (added charge) and 2nd floor has a view of the parking lot a dumpster. 4) Staff not warm and fuzzy nor show any interest in how the stay is going so far. one housekeeper looked at me like I was stealing when I asked for 2 extra plastic cups and kept her eye on me when I took them off her cart. Ratty rug. Obvious no air freshener system. Hear other room like bed backboards are wall to wall. NOT a HOTEL but Motel 6 or 0 without charm. read more

I hosted a weekend crafting retreat at the Clarion this past weekend and the event staff knocked it out of the park! Hope, Jose and Chef are fabulous and spared no detail to ensure that my guests had amazing food, service and the best experience possible!! I use the Clarion about once a month for smaller, half day events and I absolutely LOVE working with Hope! The space is a little outdated, yes - but the service more than makes up for it! Thank you, Hope, for making everything awesome! read more

Prices are cool but my god as we tried to check in, the lady in the front desk was having the longest conversation with a "buddy" and was completely ignoring the fact that me and my girlfriend were there. They weren't even talking about checking in, but casual conversation. Shit was kind of annoying, but whatever read more

For your own safety, please do not live here. December 16 2:30AM, a stranger wearing white short sleeves and shorts suddenly opened the door of my room and broke in. I was awakened suddenly, and then yelled at him to let him out. After he saw that I was a male, he Exited the room. At 9 o'clock in the morning, I communicated with the front desk, I want to check out and refund my room payment, but they said someone broke into isn't in charge for this , you have to call the police and they are not responsible for our safety. And the money will not be refunded! For your safety, please stay away from here! read more

Got this hotel through a reservation site. One of the lower priced hotels in the area. I guess we got our moneys worth. Employees were friendly The part we were in was rather old but it was clean Carpet wasn't terrible bad Bathroom was remodeled and clean. There was a free breakfast and the food was real food. Not the kind that tastes and looks like plastic. The bacon was great and not paper thin. I'd probably come back again. read more

Ohhhhhhhh man this place is suuuuuuper SUSPECT. Gave me straight up cartel trap spot vibes. Like this is the drop off spot I'm convinced.

This place is not worth the trouble. Get better customer service at motel 6. I have tried to speak to a manager on the phone, left a voice message, even returned to the hotel about charges to my credit card that are not accurate. Margarita is a very horrible woman, absolutely NO help. Horrible attitude, and very rude. People like this shouldn't be in customer service! If I was the owner, she would be looking for a new job. I will be very sure to tell everyone I know about this horrible hotel! read more

Worst place to stay period!!! Horrible customer service. Absolutely do not stay there!! Cold showers. No blankets. Raggedy carpet. Heater blows cold water. They will charge your card no matter what. No one will resolve the situation. Avoid this place at all costs!!! read more

We rented 9 rooms for a group booking for one night. One of our rooms had bed bugs. The other room, we used the iron to press a white dress shirt for an important company meeting and the iron sprayed out rust and stained the shirt! When we told the front desk about the bed bugs, she said "that's weird, they're normally on the other side of the building." Another room had used towels upon check in, and missing light bulbs. Just do not go. The rooms are in disrepair with peeling paint and cracked vanities. They are not taken care of. read more

Clarion Hotel - Hotels Near Me - Concord, California

Ever wondered what it would be like staying in a crack house? Well, this hotel is how I would imagine it. Travelocity listed this place as a Three-Star Hotel. Wow! I would hate to see their Two-Star or One-Star Hotels! Customer service was as bad as the room. I called and asked where the television remote was and their response was to look around the room, behind the furniture and under the bed. I really wish I had not taken their advice. It just allowed me to see how truly filthy the room really was. Huge, nasty, dark colored stains on the carpet made me wonder if some type of small animal sacrifices had been taking place in the room. There was disgusting half-used tube of medicated female cream left on the floor next to the television. Maybe the last guest nicked an artery while shaving her bikini lines and bled all over the floor leaving the stains. The bathroom was frightening! As I stood, ankle deep in water from the slow drain, I wondered what kind of bacteria I was being exposed to. As I looked to the heavens praying for safety from some strange flesh-eating virus, i noticed the ceiling was all bubbled up and stained. The stains were spreading down the walls like they were trying to make their way to the toilet. I went outside to grab some ice and a soda only to discover the machines were all "temporarily" out of order. The signs looked like "temporary" was the new "permanent" in this strange and scary place. The Front Desk Manager offered a 25% discount along with an acknowledgement that even though she was an employee at The Clarion, she would never stay there herself. Wow, that was some advice that I would have loved to have received the night before from either Travelocity or The Clarion. The age of the property has nothing to do with cleanliness and customer service. The management at this hotel doesn't seem to care about their reputation or their customers. (I'll post some photos) read more

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I tried to make a reservation here and the man was so idiotic on the phone. He kept talking to someone else while trying to help me; told me to hang on from the moment I answered. After asking him about a room I saw advertised on line for $109, all he could tell me was that it was no longer available but could not tell me how much the room actually cost because he kept allowing all kinds of interruptions and distractions and finally he did not even tell me he was putting me on hold the final time (with the music) so after 10 minutes of his dicking around getting me no info, I hung up. I would say ultimately, it's the hotel's fault for having too few employees on hand to help patrons in the hotel as well as help someone trying to make a reservation over the phone. So even though I did not stay - THIS is my experience, and I probably will never stay there. read more

Dirty mirror, dirty cups not replaced, no new coffee replaced. Left sitting on counter??? What the hey read more

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If I could give them a BIG PHAT ZERO, I would! My father is a big coin collector. Word is there is a coin show there this weekend. I called and was greeted by PATRICK, kindly transferred me to a female working in the BISTRO, who cut me off mid sentence and transferred me back to PATRICK. Told Patrick what happened and sent me to a voicemail. The picture I am Posting is how many times I called back to get the hours and vendors of the coin show. If this is the service over the phone, initial interaction with potential client, customer, visitor, etc. I WOULD NEVER RECOMMEND THIS PLACE FOR ANYTHING! read more

Clarion Hotel - Don't expect them to answer their phones! Especially when PATRICK IS THE ONE SUPPOSED TO PICK UP! - Hotels Near Me - Concord, California