For the first time I am re-writing my review out of fairness to this office…read more I submitted a much more caustic review before when it seemed the recommended treatment plan which has been validated in some parts by visits with 2 other providers. There is a wider issue with transparency in the dental profession that social media helps but does not solve. Unless you have the Cadillac of dental insurance plans (i.e. you will owe nothing after whatever the dear Dr Williams suggests), be super clear about what's covered vs what's not, what's required and what's a nice-to-have. With that said, this is a common issue with any medical / dental profession as the provider seeks to solve the problem they are presented with, as they see it and based on the training they received.

The good was the phone custom service to make my first appointment was excellent. The con was, I…read morefollowed the email communitcation to be at my 8 am appointment at 7:45 am. No one was their. When I looked at the treament plan when I got home. It was not a good plan.

I've been going to Patrick Family Dental for almost 13 years and couldn't be happier. I've never…read morehad good luck with dentists, and loved Dr. Alex Patrick being my dentist for a long time. I was a little worried when I heard the Patrick's sold the practice because I've been so happy. I can't begin to say that Dr. Leslie and Dr. Alex did an amazing job finding Dr. Raheel and Dr. Natasha - what awesome people! I've seen both of them, I appreciate the care they have given me, the time they spend with me, how personable they both are, how happy this office continues to be, and I'm so excited to see them put their stamp on this successful place that Dr. Leslie and Dr. Alex built! Also, a big shout out to Anisha, she has been a staple there for several years and is such a ray of sunshine!

Smyrna Dental Studios is excellent. For years, I knew something was off with my bite, and my…read moreprevious dentist consistently dismissed it. Dr. Natasha and Dr. Raheel immediately recognized the issue and walked me through a clear path to fix it. The team is kind, attentive, and runs an efficient practice without making you feel rushed. My bite is noticeably better, and the entire experience respected my time while still feeling personal. High-quality care, done the right way.

I have been to the dentist more times than I would like this year but I keep returning for my…read moreappointments. The staff are friendly and they are also the reason my insurance covers most of my treatment. They informed me my provider had better plans than what I had originally. My hygienist Rebecca was amazing. She was very thorough and explained everything so well. My treatment plan and how it affects me and my health. When I get treatment they offer me a list of items I can have such as a blanket, water, the remote to the tv and several other items. They provide me with glasses for my treatment and a hot towel to clean my face. I definitely don't mind visiting the office when I typically go running.

The level of incompetence experienced from this office is like nothing I have ever experienced…read moreanywhere before, regardless of industry. Either they just don't care or the left hand has absolutely no idea what the right is doing. Everything looks great and I suppose is intended to be impressive with all the latest tech etc. but when a customer experiences as many issues, mishaps, lack of communication, etc. as I have, then none of that matters. I would encourage the office to focus on the level of service provided to your customers and a little less on having all the latest gizmos. Anyone that believes any of that matters while delivering the poorest customer experience ever (what a title to inherit) is sadly mistaken. I literally picked the office due to the glowing reviews but I would advise anyone who likes to avoid hassle and headache to absolutely stay away. Involving the office manager has not seemed to have made the least bit of difference either. I cannot wait for my treatment to be done (IF that EVER happens) so I can find somewhere else in a hurry. The ONLY thing they have done well is to accept payment and it was all downhill after that.

It's is so important that we acknowledge excellent service. My wife comes here and forced me to…read morecome. Well hate to say it she was right. From scheduling the appointment, Check in, triage and Care plan education with the doctor was EXECUTED PERFECTLY. I am in healthcare and trust me i am will grade the front desk to the check out. Dr. Patel and her staff really care about their patients. You as a patient have to own your experience and know your insurance. If you don't use insurance we'll do your research but i am stamping this office as an amazing place for patients. No i didn't post this for any gift or anything in return. Sometimes it's just good let ownership and staff know when things are going great.

I have to say this is the most pleasant experience I've ever had in a dentist office. Spectacular…read morestaff. I can't say enough about the professionalism and kindness of everyone who works here.

I'm a new patient to this location, and at first I went in for a consultation for braces, the next…read moreday I went in for a cleaning and got Sheena. She was AWESOME. I was so nervous going in because it's been a while for me and Sheena made me feel completely comfortable and at ease. She was patient and knew exactly what to do!! I also like the facility! Very clean and professional. The tv's on the ceiling is a great touch for patients; as we recline back for our services, it gives us some entertainment! Looking forward to my upcoming services here!!

this was the worst experience Ive had in my entire life at at Dentist office. Dr Tyler Brown is an…read moreunexperienced. dentist playing in peoples mouth. I went there for a simple filling that fell out in less than a year went back oh now you need a crown which i dont even think i needed. Started that process he messed up my tooth never got the crown because they could never get the bite right or the temp for that matter. I had to go to a new dentist to fix what he messed up. dont go to this place if you want your teeth

This office was amazing. I totally messed up my appointment, and they could not have been nicer or…read moremore accommodating (Mike was awesome!) Such a good experience. I moved away and even travel back to town to go here sometimes. :)

My son went in for a regular cleaning and ended up being charged $441!! (Actually I get charged,…read moresince he can't afford much) I know he could have said no but he is young and did it. Good lesson for him that some dentists clearly take advantage, they sold him a $35 toothpaste, to a 25 year old!!! Shame on you. I live in an expensive city and a first visit package is $149. I called for some explanations and a discount but she was rude and said no. Good thing I can let other people know online.

The front desk team is fantastic, and the doctor was incredibly kind! They're honest and make sure…read moreyou get refunded if you overpay. I've never had a single issue--definitely recommend!

Would not sell me a cleaning. rushed the xray and inspection to say i needed a cleaning just to…read morerefuse to give me one

Incredible. I've seen Drs. Shim and Cook for a few years now. They've always been great, but this…read morewent far beyond great. I broke a front tooth two days after Christmas. The office was closed for the holidays. I was embarrassed to go anywhere. I left a message. Dr. Shim called me back and asked when I could get there. Returning from his vacation when the office was closed, he fixed my tooth along with his wife, who assisted. Wow! Thank you so much. Now THAT'S an incredible dentist and wife team!!! Jim Huggins (patient for life)

Honestly, this was the best dental visit I've ever had. Tarya was AMAZING and made sure I was…read morecomfortable and heard during my cleaning. I really appreciated that. Dr. Shims was also fantastic and super friendly. I appreciate that they both took the time to explain everything to me so I could understand the process and the condition of my teeth. I never felt rushed or embarrassed (it's been some time). I've already started recommending them, you're in great hands here!

Dr. Alexander is an excellent dentist. She not only cares for her patients dental health but also…read moreensures that they are comfortable and educated. She wants what is best for you and will set up a dental plan for you (if you need one) and make sure you know exactly what it is, why it needs to be done, what is optional and what is a must do. I have always hated going to the dentist. It comes with a lot of anxiety for me because I have had to have so much work done. Dr. Alexander and her staff to all they can to ensure you feel comfortable. She is the most gentle dentist I have ever had and I no longer dread going. Dr. Alexander is the first dentist I have had that has made me fully aware of what my plan is and where the light at the end of the tunnel is too! I am so thankful to finally be at a place where I am not constantly getting work done and nowI can move forward in improving my smile! Thank you to Dr. Alexander and her staff for always providing a positive dental experience.

On 3/25/24 I received a letter from a debt collection co, First Federal Credit Control, informing…read moreme I had a balance due. I have never received any correspondence from the Dentist that there was a balance due. Date of service 11/7/22. This is a year and a half later! I received this from the debt collector after I asked to see a bill which had never been sent to me. Charges $440 Insurance pmt $180 Credit card pmt $39 Balance due $298.35 which includes a $77.35 late fee. I told the office when I first arrived I only wanted services covered under my insurance plan. They never informed me there was anything extra due at the end of the service, other than $39 which I paid at that time. The debt collector advised me to pay the balance or it would affect my credit! I asked if I had any recourse and they said they don't give advice. They only collect the debt. I told them I didn't think I should be responsible for any of the additional cost since I told the dentist I didn't want to be charged for anything over what insurance covers. Again, they cannot give advice, "only collecting a debt". I said I would agree to pay for services so that it wouldn't affect my credit, but I would not pay for fees for a bill I never received. I grudgingly paid $221. Not only is this dentist using a "bait and switch" on her patients but she never sends a bill and then a year and a half later bills you for erroneous and outrageous additional costs and fees! This should be illegal. And First Federal Credit Control, Inc., Julie, is just as bad to perform this type of service! After reading the Yelp reviews, apparently I'm not the only one that has had this happen at this dentist's office!

I had some of the worst dental pain I've ever experienced last weekend (Saturday into Sunday…read morenight), and I was honestly just trying to find someone who could help quickly. I reached out to a few offices, and Dr. K actually called me back himself and got me scheduled the same day. From the moment I walked in, the experience felt easy. He was friendly, knowledgeable, and didn't waste time getting to the root of the issue (no pun intended). He took care of what he could right away and made sure I was referred to an endodontist for a root canal without any delay. What really stood out to me was the follow-up. He personally checked on me before my procedure and again after, just to make sure I was okay. That level of care isn't something you come across often. I'll definitely be continuing my dental care with him and his office. One thing I do want to mention: if you're scrolling through older reviews, just know those are from years ago and reflect a completely different doctor and staff. From my experience, that's not what this office is now at all. I wouldn't want that to take away from what he's building. Grateful I found them when I needed it most. Highly recommend.

Could not recommend this Dental establishment enough. Dentist is funny but professional, I had my…read morefirst dentist visit in 6 years yet they made the process as painless and as simple as possible. This is now my official dentist.