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    Clair A. Francomano, MD

    5.0 (1 review)

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    13 years ago

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    Advanced Radiology - Do I look happy?

    Advanced Radiology

    (5 reviews)

    Well I was forced by my PCP to get my annual mammogram. I have had some bad experiences and refuse…read moreto be objected to cruel behavior. I was contacted via phone and text to schedule my appointment. The young lady was very nice when I called to schedule my appointment. On 4/19, I arrived and parked in the garage. Patients/visitors get up to 1 hour free to park. I was able to walk to the building, but be careful some of the employees speed leaving the garage. I was in the pedestrian walkway, when several drivers in hospital uniform came flying down the ramp. Once I was inside, I waited to check in. The front desk check in was okay, but it would made my anxiety easy if the lady asked me for both my identification card and insurance card during the check-in process at the same time. I have so many bad experiences when it comes to getting a mammogram. I was called back after waiting for less than 3 minutes and taken back to a room to change from the bottom up and given a gown. I was instructed to sit and wait for the technician to call me back. Michelle called me and took me back to the room. I informed Michelle that I had a bad experience my last mammogram and it left me scarred. But Michelle made me feel good and at ease. Her sweet demeanor and humor eased my anxiety during the process and we all left laughing. I would return for my annual if Michelle is still there.

    Update! I've connected with Renee and she has made this right. The one patient scheduler does not…read morereflect the whole company. Thank you for making this right. I also had an exam at the middle river location and their customer service and bedside manner was exceptional.

    Advanced Radiology - 6701 North Charles Street, Ste. 3103 Towson, MD 21204

    Advanced Radiology

    (11 reviews)

    While I had a quality experience, I would not recommend this location. It is super confusing to…read moredrive to, the parking is inaccessible, and once you enter the hospital, there's a maze to get to the imaging room. Furthermore, there are multiple advanced radiology sub-centers. I came for a pelvic ultrasound. After being redirected twice, I made it to the imaging office for my treatment. After registering, I was called back. My technician's name was Julie. She made the experience valuable. She explained step by step what she planned to do. She continuously checked in with me during the procedure to ensure my comfort. Phase 1 was topical, and phase 2 was internal. At both phases Julie was gentle and assuring. I appreciated that the exam room and bathroom was clean.

    Me and my mom came here today to get mammograms. We had an appointment at 9:45am. The ladies at the…read morefront desk are nice enough but they could have told us upfront that we would have to wait about an hour and half just to be seen. Then they want to upgrade my exam. Then they wanted to do an ultrasound, even though there was nothing concerning. I am never quite sure if docs are concerned about my health or they want to perform more tests so they earn more money. Let's face it...none of us look forward to having our mammary glands squished and handled by strangers. Advanced Radiology at GBMC needs better customer service-- this was really unacceptable. Next time, we will go to AR at St. Joe's.

    Clair A. Francomano, MD - geneticists - Updated May 2026

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