I do not like leaving bad reviews and have given Thomas every opportunity to fix my issues so I didn't have to do this. But you all need to know how terrible he is. DO NOT USE CLAGGETT SERVICES!
On 11 March 2019, Thomas came out for an estimate. He said he could do the work I needed done: some faucet replacements, door trim replacement, window sill replacement and exhaust fan install. On 27 March we had our first work appointment, during which he was supposed to complete all 4 jobs. He charged me a material deposit the day before for the faucets, door trim and exhaust fan materials. About three hours into working, he had to leave early for an emergency and could not complete the work although he charged me for the faucet replacement (which he completed but left my access panel open) and exhaust fan installation, which he did not complete and stated when he left that he would finish off in another day. He set another appointment for 05 April to finish the work and start on the rest. On 28 March I texted him that the exhaust fan works but doesn't look right; it's not flush to the ceiling, showing a visible gap and has a metal piece sticking out the back of it. He replied that the angled ceiling didn't allow room for the size of exhaust fan installed but that he would use drywall mud or caulking to make it look finished. Keep in mind; this is the fan that he recommended and purchased for me knowing it was a vaulted ceiling. On 04 April He texted me that he wouldn't be able to do the windowsills as they were out of his area of expertise but said he would come back and finish the exhaust fan and install the door trim and replace the access panel he removed to install faucets. On 05 April, he was scheduled to come complete work but texted that his car broke down and we would need to reschedule but that he would give me 20% off the remaining cost for the inconvenience. We rescheduled for 12 April. On 11 April he texted me that there was an emergency and that no work could be completed until after 21 April due to injury. On 13 April, I texted asking him to let me know when he was recovered and able to reschedule and received no response. On 23 May I texted that I would like to have him at least come to complete the exhaust fan and received no response. On 03 June I texted him that I didn't need him to do anything else but asked if he could please finish the exhaust fan and also sent him a photo of the horrible looking fan. He finally responded saying someone has tampered with the fan and said it's outside of his policy to fix it, after agreeing several times that he left the work unfinished and promising he would fix it. NO ONE has touched this fan but him. On 05 June, I asked him to please come finish the work. Texted him screenshots of the texts where he acknowledged the work was un finished and needed to be completed. He responded that the fan operates fine and coming out to do anything else with it was outside of policy.
The conversation continued. He was rude, had no pride in his work and didn't seem to care at all about me as a customer or his reputation. I gave him every opportunity to make this right. I don't like writing bad reviews and I certainly don't want to pay another contractor to fix what I already paid him to do.
Save yourself stress, wasted money and wasted time off work and DO NOT USE THIS VENDOR!!
UPDATE: HIS RESPONSE IS A LIE. SI HAVE PROOF OF TEXTS FROM THE DAY AFTER INSTALL AND HIS ACKNOWLEDGEMENT THAT IT WAS NOT SET PROPERLY IN THE CEILING AND HE WOULD FIX IT. DO NOT TRUST THIS GUY, HE IS A LIAR AND A THIEF!
Check my reviews on other sites to see photos and proof of texts. read more