In response to Lan's reply, I never acknowledged I was called, because I was never, EVER, called, emailed, or texted. No effort whatsoever was put into reaching out to me after I looked over the initial quote. During the times I did talk on the phone with Lan, I was repeatedly put on hold and made to feel as if I was bothering her. I was told only the day I reached out to Lan after waiting two weeks, that a pending bride had just reached out to them. I then immediately said I wanted to book. The fact Lan is flat out lying about calling, and texting me, is absolutely mind blowing. I never stated I didn't answer (a call she never made in the first place) and said I was busy. That is a flat out, blatant lie. This is not a misunderstanding anymore, this is backpedaling and lying to cover a mistake made on their part. I am surprised they are now accusing me of lying, not taking their calls, and then saying I was busy! I really shouldn't be surprised though after what they did. I understand other brides are also trying to book their wedding decor, and it's a busy time of year, but I had been in contact with Lan from the beginning of May, and have the screen shots of texts, call records, and emails to prove just how minimal the service extended to myself and my fiancé was. I am again continuously blamed for the lack of communication, as you can tell from the reply from Lan. If I needed to speak with Cindy, the partner who supposedly booked the other person over me, I would have gladly done so if that meant I could give them the money I was trying to pay them. There was little to no communication between the two people and in doing so, the fact I had been speaking with Lan since the beginning of May got overlooked, and I am now out a wedding decorator. In regards to keeping my options open and looking at other possible vendors, I definitely did that. However, we had finalized all the details over two phone calls and a couple emails over an extended period of time, and I was given a final price quote, to which I IMMEDIATELY replied I wanted to book, both in email and text form. I was then told she was "out of town" and I was yet again put on the back burner...during which time they conveniently found another person to book. If the business would have communicated half as well with me as they did with writing the extremely long response to my original review, we would not be having this issue. I was blown off from after the first quote, and continue to be blamed for their lack of professionalism. I have never had such an issue with a business ever before. I was made to feel like I was bothering them by asking for follow up on something they should have followed up on with a potential client. They should be ashamed that they further attempt to blamed for their very large oversight and conduct themselves in this manner. For anybody looking to this company for a day as important as a wedding, I urge you to be cautious with investing a large amount of money and depending on them to be there for you. Please be aware of their questionable business practice, as they still think what they did was reasonable. I am wholeheartedly amazed they have such good reviews. read more