Universal Electric was called to my home for what appeared to be a breaker issue. By the time their…read moretwo technicians arrived, the issue had already resolved itself. I asked them to investigate further in case the problem returned, but they declined, saying "there's nothing we can do." They never entered the home, never inspected anything, and only briefly stepped out of their van into my driveway to talk to me before leaving. At no point during the scheduling call was I told there would be a service fee. When the techs arrived, they made no mention of a charge, nor did they provide any kind of invoice or paperwork before leaving. I later received three bills by mail, each demanding $130, with no explanation of what the charge was for -- just a warning that failure to pay would result in the account being sent to collections. I did not believe the charge was warranted and disputed it in writing via certified mail with return receipt, which Universal Electric received and signed for. They never responded. No follow-up, no phone call, no documentation -- just silence. Eventually, they turned the matter over to a collection agency. It's frustrating to be billed for a visit where no service was performed, no agreement was made, and no information was shared upfront about potential charges. Based on this experience, I would not recommend Universal Electric.

Rick from universal asked me to provide dates and times that he could do an in person consultation…read more I provided 5 days and times that worked for my family. Rick picked one from that list asked for my phone number and address. After that communication, 3days passed and he no called no showed for our appointment. This lack of communication is all I am able to review. As a client, communication is one of the most important aspects I look for in a contractor because my time is valuable.

My business with them was not electric related. I was driving in Omaha and my truck topper lid…read morepopped open and my dogs were visible to the driver. The driver was kind enough to flag me and let me know and I pulled over and got the top are closed back up. Little gestures go along way

Your customer service is top notch. It has not gone unnoticed. You have never missed a deadline,…read moreeven with a generous two hour notice!

Expensive for what we had done. Also, Trump stickers were all over the clipboard he wrote our bill…read moreon.

Unfortunately, does pretty decent work, but ZERO customer service ability. Is booked out 3+ weeks,…read morewhich I waited patiently for, but then incessantly and repetitively demands payment immediately (when any other contractor ever is net 30 day terms). Texts at 530am, repetitive texts and phone calls, etc., all inside of 10 days after the job was completed and AFTER he was told that a check was already in the mail. Work was completed Dec 27th and by Jan 7th got a "F*** you" on the phone. Will NOT be using him again!

Gary was fast, reliable, affordable, and resourceful. Gary installed a level two EV charger in my…read morehouse and did a great job.

Gary went above and beyond to get the electricity connected to the outside AC unit and even stayed…read morewell after hours to get it done ! Even after spending his afternoon in the ER with his young daughter ! I hope she is doing well ! I appreciate his help in this heat !

Despite a bit of a communication issue and a longer wait for the installation than expected, it all…read moreturned out well in the end. Both the electrician and installation team did a great job, and I'm happy with the results.

We had them out based on the glowing reviews here, and unfortunately our experience was anything…read morebut. We paid a consultation fee before they even came out of $29. Said it was due to a lot of looky-loos, fine. They gave us some estimates quickly, and I contacted them back via email to ask to go ahead with one of the two items. Never got a reply. So I called the office, was told someone would call me back, no one ever did. We ended up going with another electrician who did BOTH our items (installing an electric car charger and installing a new light fixture in a room that previously didn't have one) for just a bit more than AES had bid for JUST the light install. Not impressed and ticked off that we wasted $29 and we couldn't even get a return call or email.

From the initial call, everything was fantastic! The lady on the phone was able to work me in, the…read moreelectrician came out, called me with an estimate, went and picked up the parts, came back and fixed all in the same day (maybe 2 hours?) and it was a great price. The best part- the electrician was awesome. Nice to my family!!! This is our go-to. It is really nice to know that someone can help you in a timely manner and not charge you an arm and a leg. The kindness was very much appreciated! Thank you TK for being awesome!!

This is a big corporation and they know how to convince you to do the work. They are nice but pushy…read more& very quick to schedule and start work. They did fine work came very quickly, getting the work done within a couple of weeks. However, they charged $80 to just come and look at our house. Then, they bid low, when they first came they said $1,000 to $1,200. Then, they came and did the work, taking less than then they originally said, but they charged us $1,640. They never stopped to tell us why they charged us more, they just did. So, don't trust the bid & know that they will take as much as they can. This job shouldn't have cost more that $800 so, we were already over paying. We are feeling kind of cheated

Neil came out to retro fit fluorescent light fixtures in our kitchen over head box. Fast expert…read morework. Highly recommend Oak Hills. I will definitely call them again. Thank you.

I highly recommend this business, the team they had out was extremely knowledgeable and helpful, it…read morewas a delight to work with both Matt and Neil. Had a basement remodel that need some electrical guidance and work done. Wanted to add a bunch of can lights As well. And They did everything I wanted and then some, also helped with the entire remodel in general. These folks generally wanna help, and don't charge an arm and a leg, it was truly refreshing. Recommend asking a lot of questions and having a couple of beers with them after , great guys.

Last fall, we had them come give us an estimate to reattach the electrical to the side of our house…read moreafter a limb fell. Their bid was outrageously expensive! We found another local company to do the job for less than half the price. However, their prices are not the issue here. I don't care what you charge, just leave me alone once I hire someone else. They have called almost weekly very early in the morning to "follow up". This is absolutely insane! We have asked multiple times for them to quit calling. I finally blocked them on the phone and thought that was the end of it. But, no! I got a new phone last week and within less than 24 hours they were calling me again.

Hired these guys to do electrical in our house. They added 2 outlets to plug our tv's so a cord…read moredoesn't show. Everything went well. They were on time, fast, and friendly. They wore bootles in ther house and left everything tidy. Would definitely hire them again. They also do an inspection on the electrical system. They shared details without feeling pushy or giving me a hard sell.