I've been a customer at West Penn for all of my vehicle maintenance, but after a recent visit, I…read morewon't be returning. During an oil change and tire rotation, they called and told me a stud was over-tightened. I pointed out that I've only ever had work done at their shop; logically, it would have been one of their own mechanics. They immediately denied any responsibility, claiming it couldn't have been them. Rather than argue, I accepted their explanation at face value, and paid my bill in full and respectfully let them know that I'd no longer be bringing my business there. They left a typed letter and $20 in cash under the invoice on my front seat; not as a sincere gesture, but as a passive-aggressive parting shot. The letter reiterated that they didn't think it was their fault and criticized me for bringing my own oil and filter (something they had never brought up as an issue before). It was unprofessional, unnecessary, and left a bad impression. Ironically, their education of bringing my own oil made me realize it's better to support local shops by letting them supply parts too; something I would've been happy to do for them had they addressed it professionally. This shop had all the opportunity to maintain a long-term customer relationship, but instead chose defensiveness and condescension. I can't recommend West Penn to anyone looking for professional, honest service.

I have been bringing my Hyundai SantaFe to West Penn Auto consistently for 5-6 years for routine…read moremaintenance as well as unexpected issues with my vehicle. After getting my wheels rotated during one specific visit, I was experiencing a thumping/rattling noise when turning my wheels. Come to find out, one of the front wheels was extremely loose, turns out lug nuts were not tightened. After this mishap, I decided to bring my vehicle to a different mechanic when experiencing issues with the engine. Upon further inspection, the vehicle actually had two other major underlying structural issues including a completely rotted frame. I was told that if I were to drive over train tracks too fast, the vehicle would completely slide off the frame. I wish I could say West Penn was vigilant enough to discover this issue months earlier considering their friendly staff and low prices. I will not be returning.

This place is amazing. Friendly people And honest. Thanks…read morefor all you do for me and my family.

I watched them wipe oil on a rag then try to convince me it was coming from my car. Not even slick…read moreabout it. While there they also mocked and harassed a bicyclist who had been hit by a car outside and came into the shop for help. One of the worst displays on human behavior I've seen in a while. The whole crew had a terrible vibe. The whole thing turned my stomach. I'd give zero stars if I could. 0/10 do not go there. Also, don't be fooled by the rebrand to "Jim's Automotive." Unless every single one of those employees is gone and they've changed their operating strategy? NO GO

The service was great and the people were polite and extremely helpful. My daughter was traveling…read morefrom Reading when here breaks blew out. I randomly directed to 625 shop. They fixed the rear breaks and addressed another few with the vehicle putting her back on the road in one day. Places like this seam harder to find these days. Thanks for service

Like many people, I don't usually enjoy bringing my car in for service--but 625 Auto Repair made it…read morea truly pleasant experience. From start to finish, I felt comfortable, informed, and confident in the recommendations they provided. I came in needing my inspection done and also wanted to get some "mystery noises" checked out. My car has a lot of miles, and I wasn't sure if it made sense to put more money into it or trade it in. The team at 625 was great right from the start. I was given a loaner car immediately, and after they checked everything over, they sent me an electronic file with all the recommended repairs--clearly itemized with costs broken out. When I spoke with Casey, the owner, he took the time to go over everything with me. I explained my situation--deciding between keeping the car or trading it in--and his honesty really stood out. He told me that if I planned to trade it in, there was no need to spend money beyond the inspection since, with high mileage, the dealer would likely just auction it off anyway. That advice wasn't in his best business interest, but it was absolutely the right thing to say, and it meant a lot. If I decided to keep the car, he had the repairs prioritized so I could take care of the most important items first and handle the rest over time. I decided to keep it, and the repairs they completed were done quickly and done right. The noises were gone, and what had been a rough, bumpy ride was suddenly smooth again. I'll be continuing down the list of recommended repairs in the coming months, but I can already say this was one of the best auto repair experiences I've ever had. 625 Auto Repair is honest, professional, and truly customer-focused. Highly recommend!

My first issue with this company was when they told me I needed a $3,000 fix on my car that was…read morecompletely solved by changing my air filter when I went for an oil change. It left me extremely suspicious of their expertise, but after having work done on my tie rods, I took the car to them for a simple balance and rotation. It wasn't until AFTER they had completed the job that they called me and said I would need brand new tires if I wanted to pass inspection, so I had to buy brand new tires. Instead of giving me the chance to get new tires and THEN perform the balance and rotation, they did the job anyway so I had to pay for the job to be done twice in the same week. Then after being promised I'd pass inspection because of the new tires, they failed me on inspection anyway, forced me to have more work done on my car, then failed it again. I called the garage that did the repairs they told me had to be done and they said they did the work up to state standards and there is absolutely no reason my car would fail. He actually recommended I get a sheriff involved because I was being robbed. I will never trust them again. if you want to waste money on your car, take it to Dulins because they will make sure your money is wasted.

Needed shocks and struts. Went to Dulin's based on a friend's recommendation. Friendly staff, great…read moreservice, great prices and a great experience overall.

Wanted to get my inspection done, i paid 80$ for them to tell me i needed tires not even giving me…read morea warning. i left and got tires and wanted to come back the next day for them to tell me i needed to pay 90! Over priced and never taking my car there again.

Very nice workers.. very honest ... they treat me with respect place clean...all of all was a get…read moreexperience..

Mike Is a great guy and offers great customer service , good communication . this is the place to…read morego for oil changes, tire needs. the employee with the eagle neck tat totally rules also. Give these guys your business

Mavis Sinking Spring the one close to Wernersville, Pa. is the best. Great customer service and the…read moreprice for the car inspections are great. Supervisor there is excellent and honest. He cares that you have a good experience.

Second time here and these guys knocked it out of the park…read more Memo: don't try to come on Saturday which is super busy. If you can come in during the week they don't have a million people trying to get their tires fixed. Shawn was awesome. Came in on a Tuesday to add a couple new tires. They did not have them in stock but told me they would be in the next day. He called me in the afternoon and gave me a green light to come in at 6pm as planned. They had those puppies mounted and ready to go by I want to say 7-730pm, and at a decent price for Michelins.

Went in for a 3 o'clock appt, after 2 1/2 hours my car had 4 tires replaced and a wheel alignment,…read morewhy so long good question. They had no urgency on getting my car out. $1100 and all I got was aggravated, I learned my lesson, never again would I go back there/

We were on a long road trip and on the way one of the plastic shields under our car came loose. I…read morecalled up this shop and they were willing to take a look and fixed it quickly so we could continue on our way safely! Very reasonable price as well. Appreciate it!

I have used this garage for over 10 years! I have both of my cars serviced there with inspections,…read moreoil changes and any issue that creeps up! Suzie gets right back to me with email or phone and they are great at squeezing me in- like for today! I have sent many people here, too!