We hired Craig Alongi from CJA Luxury Transportation for transportation to/from LaGuardia airport. The driver, Mike, was supposed to pick us up at 6am Saturday, July 19th 2014. At 6:10, he still hadn't arrived and we then decided to call the 2 contact numbers we had for the company. One number went right to voicemail, the other went to a generic, came-with-the-phone message. We left messages at both numbers, didn't hear anything. At 6:15, we decided to pack our car and drive ourselves, since our flight was at 8am. We called both numbers again while on the way to tell them not to bother, went to voicemails again. Luckily we got to the airport and parked our car in long-term parking and got to the gate right as they were boarding the plane.
We landed at our destination, turn the phones back on. NOTHING. No voicemails profusely apologizing or explaining what happened. We're in our rental car, and I receive a FACEBOOK MESSAGE from Craig Alongi. Not even a phone call. He went the cowardly and unprofessional way of communicating through Facebook. He apologized, yadda yadda, said he was on vacation and hired another guy to do the job who has never been late, yadda yadda, offered a free trip in the future and refunded our credit card the $160 we paid him.
I messaged him back saying thanks from apologizing, but I don't why it took 8 hours to hear back from him. I also posed the question of him reimbursing us our long-term parking costs since we had to drive in and pay for parking due to his company's negligence. He doesn't respond. I write him a similar message after flying back home, after paying $180 for long-term parking. I finally hear back from him. He responds with "Why would I pay for your parking when I refunded your 160.00 dollars already" REALLY?!?!??!
While compensating us for our parking is not mandatory, I believe it would have been the appropriate thing to do, especially to save face as a small business owner. I even asked (through Facebook messenger still, since that is the only way he's choosing to "communicate" with me), that if instead of offering a free trip in the future (which would be very comparable to our $180 parking bill), we just compensate us for our parking. NEVER HEARD BACK. I'm not expecting to hear from him again, so the only thing I can do is to warn future victims of this horrible business. Choose someone else to drive you to and from the airport. COMPLETELY UNPROFESSIONAL AND SHADY!!!!!!!!!!!!!!!!!!!!!!!!! read more