I wish I can give them no stars. Last year May, we had a family Vacation coming up n set out on the hunt to buy a mini van. My have two little girls n a baby on the way. It made sense to get a mini van again.
I saw a Nissan Quest for sale on their Facebook page. I reached out to to CJ Auto Mall and spoke to Adrian(I think his name is. I have the Facebook message to prove it). I wanted to buy it n negotiate a price. It said he couldn't go that low, I renegotiate a new price that was $700 less from the initial price n I would do a $2000 down and finance the rest. He agree to this price n we went in to take a look at the car. When we got there, Adrian was unavailable, so we spoke to Ariel instead. He gave us a test drive n we notice the check engine light was on. When we got back to the office we explained the negotiated price to him n he told us he can't do that price bc Adrian had no say in negotiating (this was our first warning). Our vacation was in two weeks, plus I was due with my baby in two months. He did reassure us the problem with the check engine light would be resolve and I told him I want it written in the contract that it will be fix. He then rush us to make the nonrefundable $2000 down payment n promise we'll have the car within the week. After two weeks it wasn't ready. They loan us a car for a couple of days. THREE weeks in, it was still not ready. I was trying to be understandable but it was almost a month without my car and our first payment was coming up. We accepted an Enterprise rental for our trip and they would pay for it but we had to put it on our credit card. After our trip, it took them another week to fixed our car.
The first three weeks driving it was great, then came the first day of summer and there was no AC when I turned it on. Also within that time the check engine light came on again. We brought it back in and maybe within three days they said the problems were "fix". No receipt on the problem they fixed.
We had cool weather so we didn't use the AC until the temp got super hot. The AC stopped working after a few days. Here I was 8 months pregnant with 2 kids burning up. I hated being without a car so I ignore it for another couple of weeks n drove w/ the windows down n a portable fan in the car. Mid July n I finally called to complain about the AC bc the check engine light came on AGAIN. They said to bring it in the following week. I was unable to bring it in bc I ended up going into labor early and took my new born son home during a heat wave in this car. Since I was going to be home w/ my new born. My husband took the car in n told them about the problems. Check engine light on, the AC not working and the tire sensor going crazy.
(At the time of purchase we made sure to get their warranty for 90 days and bought extended warranty plus gap insurance. I took no chances while financing this used car). We got the car back but werent using it bc I'm on maternity leave. I went back to work in October and by late November the check engine light came on again. I was super pissed. Because at this point I was starting to feel like they weren't fixing the problem, just resetting it. I called them after the holidays to fix the problem. When we brought it to them, they told us they drove it around n run a diagnostic on it n the light is bc of the Cadillac converter. The rep told me bc my warranty with them has expired and the extended doesn't cover this "minor" feature. I have to pay out of pocket but they won't charge for the labor bc of all the problems I had with it since I bought it in May. Less than a year of owning this car n all these problems. The converter was $400ish. I wish I'd got a receipt for all the other times they "fixed" it n pushing it pass my warrenty. Lesson learnt.
I've had the car back for two weeks now n it suddenly turn off as I'm jumping on the highway with my kids in the car n the check engine light is on AGAIN. I just brought it to another mechanic to diagnose it and it just came back a camshaft sensor A and speed sensor. Once again I'm without a car read more