Worst complex ever. Do not live here. First off, there is an insane amount of mold in the apartments. In October 2021, I complained to the office and they said they would have maintenance come and take a look. Never showed up so I had to contact them again and let them know that no one showed up. Then, all maintenance did was caulk over the mold that you could see and it grew back immediately. Also, the office said that they would hire a mold company to come take a look. Well, fast forward to December, no mold company ever came out to look at the apartment so I had to take matters into my own hands. I did 2 mold tests by a legit company which came back very badly and stated that the apartment needs to be remediated. There was black mold that came back on the report and I tested positive for having an insane amount of black mold in my body. I gave proof from my doctor / a doctor note stating that I need to move out. I am being treated for mold toxicity now and am suffering from mold toxicity side effects. The complex basically stated that my tests were wrong (they aren't) and hired a water damage company to come take a look at the water levels in the apartment. We have a mold problem not WATER. The water damage company told me that he recommends that the complex hire a hygienist. When it was time for the complex to let me know the results of the water damage testing, the complex told me that he recommended NOTHING. That's a lie as my sentence above stated that he recommends a hygienist. This was a very unexpected move and they would not give us a place to live temporarily such as a hotel, pay for movers, pay for furniture that I now have to throw out, and so much more. They are liars and do not care about the people who live here. They took advantage and handled this terribly. Oh! To top it off, the day I was moving out there was a shooting in front of my apartment and police had the whole area blocked off. There was a shelter in place in our apartments and the complex had no idea - someone saw it online and sent it to me hours later. I went to turn in my keys and the complex had NO idea it was happening and it was right outside their window... Also, we heard from multiple tenants at the complex, that there is a ton of illegal activity in multiple apartments throughout the complex. There are a million other reasons I do not recommend living here but this was the most concerning of all. read more

I've been living at Civic Square for the past year and a half and having just moved back from another country, they were excellent with helping me through that transition as I had just started a job and didn't really have much to back up my credit history. They are thoughtful and responsive. Everything work order I submitted was taken care of promptly and thoroughly. I highly recommend this community. The reason for 4 stars is for the difficulty of the change in management. While the staff was still accessible, the policy changes were abrupt and large scale. Looking forward to spending more time here. read more

Desiree is simply the Best!! She is great with prospects and residents as well. Her professionalism speaks for itself. Manager Mariela is lucky to have such an excellent individual working as her assistant. Positive visit and look forward to my next visit. read more

I finally found a comfortable apartment to live in Pleasanton with amazing management team that care about my living situation. I will live here for how ever many years it will take for me to save for my house. Thank you for being Awesome Civic Square, I wish I can give you more than 5 Stars!! read more

Don't rent here ever They put a ridiculous charge of 250 for carpet work and another 200 dollars for paint work, besides a 120 dollars charge for cleanup after we moved out. We had done a pre-move out inspection where none of these issues were brought up. The units which are close to Bernal Ave get of road noise which doesn't die down even in the night or on the weekends. When I complained to the property manager about it, his solution was just be patient - you will get used to it! Beware they will nickel and dime you when you move out read more

A lot of Bang for your Buck. As expensive as rentals are in Pleasanton Civic Square apartments is excellent. They are nice apartments (mine has new flooring, carpeting, counter tops and faucet hardware and kitchen appliances) with good size (I have a 2 bedroom 2 bath). Management cares and is very attentive. Mariella (Manager) and Floyd (associate) have been spot on from the moment I walked in to the leasing office. The grounds are well kept and I feel safe at night walking from my assigned space to my door. And the location cannot be beat as it is right across the street from downtown P-town. I look forward to making Civic Square my home. read more

I moved into a one bedroom at Civic Square three years ago and upgraded to a two bedroom three months later. The move in process was great and already having an experience with the move out process I am confident that no matter how long I am here I will always be treated well. The maintenance staff is always top notch and takes care of all problems as quickly as possible. Floyd, Mariella and Desiree in the management office are always very helpful and make sure I have everything I need. Apartment living has it's unique challenges but I love the convenience to downtown and great schools. The gym and pool are great and the communitiy is made up of a lot of famiies so we have made great friends with our neighbors. read more

I love the location of this complex and that's about it. The apartment itself is run down and outdated. The leasing office are bunch of liars. "Miscommunication" seems to be they're favorite word. For the future renters please be careful they will tell you one thing "all great and dandy" and lie to your face whatever it takes to get your dollars into their pocket. When it's time to move out, make sure you get out of there as fast as you can and NOT a day late. They will tell you "it's ok...you still have these many days left..." Don't fall into that trap. They will over charge you for it! There are lots of apartment complex in San Ramon or even around the area 100% nicer than this dump and very professional. read more

Extremely moldy apartment. When mold was discovered via testing, management refused to help / remediate and offered $1500 to end our lease and sign a document stating we would not speak about the mold. That was the last red flag of many, forcing my family to leave. read more

I ended my lease with Civic Square because I didn't feel safe living there. They seem to have an issue with crime amongst other things; such as cars being broken into and peoples' license plates being stolen from their vehicles. After I left and the Management sent me what was left of my security deposit, the check actually bounced. I reached out to their on-site manager several times to have a new check issued, and kept getting the run around. I never saw a new check, which is against the law by the way. Honestly, I'm just glad I don't live there anymore. If you don't believe me, read some of the other reviews on here. I absolutely recommend you live somewhere else. If living at Civic Square is your only option, hopefully nothing bad happens to you. read more

I dont know what its like to live there. i called for information to help a client. I was put on hold to and thought the person helping me was going to get a manager. Next thing I knew i was being hung up on. I guess the manager didn't have answer either or even bother to find out. I hope they treat their residents a little bit better. read more

Since there are no updated reviews from the last few months, I'll volunteer my 1 star. And they only get that for the location and lack of dog breed restrictions (the two reasons we moved here). I am so glad we did a short term lease because we cannot wait to get out of here!! We got a 3 day notice on the door to pay or get out when they cashed our rent check! To make up for their poor bookkeeping she offered to put $5 on our laundry card (oh and only half the washers/dryers work in the first place!)! Our stove didn't work when we moved in and the air conditioner broke not once, but twice. It wouldn't have broken the first place if they hadn't put a used part in there! Oh and to top it all off, I got yet another notice on my door saying I have a balance due on my utility bill that's NOT DUE UNTIL NEXT MONTH. I cannot wait to get out of here. The only perk is living by downtown. read more

This is a good apartment complex. I have been living here for 2.5 yrs and recently extended my lease for another year. Here is why I like this place: 1. Location: steps to downtown, farmers market every Saturday. A wonderful public library across the street. ACE train station is 10 min walk. My kids school right across the street with a nice running track and tennis courts. Beautiful hills view nearby. Bernal Community park is 15 mins walk with nice amenities. 2. Complex has lots of grass and trees, not concrete everywhere as seen in some other apartment complexes. This keeps the apartment cool in summers, it is amazing how much difference grass & trees make. This area is also where my kid plays - wonderful. 3. Management personnel are nice and professional. Maintenance is done promptly. 4. Apartment pool and gym is pretty good, I have used it many times. The only gripe I have about this place is that parking spots are a bit smaller, but I am used to it now. read more

As an employee: I understand how the office team works! I understand that for the staff that we have we try to address the issues we can such as the parking issues for example... There are parking issues no matter where you go to live. (With the exception of owning a home with a garage), the laundry facilities being outdated has been fixed (for the most part), the pet policy states that all dogs must be on a leash at all times and while that is a continual effort on not only the office staff by providing pet stations and educating residents about how to properly care for pets while living in an apartment, people see that as us breathing down their neck...I don't think that's very fair, policy's change and people don't quite get that the staff is following what is in the best interest for the company as a whole... There are some people that can and will find everything about a company that they don't care for for example people said that we were dated and not keeping up with the times, we added several new apartments and then those same people moved out stating that they loved the charm of the place when they moved in and they didn't like the new changes?!?!?! It's not for everyone by all means but at the same time pick your battles.. As a resident: I have had a great experience with the professionalism of the office and maintenance staff, I have always understood that there is only so much the office and maintenance staff can do, they have always bent over backwards to be accommodating to me as a resident. I obviously liked it so much I took on a position working for the company! They have always been good to me and I have made some of my best friends there! My neighbors were always friendly to me and the location is awesome! I gave this place a 4 out of 5 stars because I feel that no place is perfect for everyone but it definitely deserves better reviews than people are giving credit for! read more

Civic square does not let you see the apartment until the move in date. They provided me apartment with lots of issues. During move out they made lots of deductions without any explanation. All minor issues indicated in pre move out report were addressed by us, but still deducted from our deposit. They don't reply to any emails or calls. I would stay away from such property! read more

I have lived in 30+ different apartments and never had as bad experience as civic square. In last 2 years, water has been shut of in our apartment for atleast 4 times. And each time, its not couple of hours; its usually couple of days and more importantly without any prior notice. With no water, we have to eat out, buy tons of water bottles, buy hotel room for shower but they are not willing to reimburse for couple of days of rent or expenses. Not to mention mail services has been off for month and we have to go to post office every week. And if they are sympathetic or understanding difficulties, I wouldn't have given 1 star. But in every email and phone call, they try to make it sound like its not their fault so they will let their residents suffer. "People on Africa live this way everyday" was their quote when we complain about water. They should let their management live 1 weeks without water and see how difficult it is to manage daily tasks without water. Some people in their maintenance / repair team are really nice, but their email / phone people are horrible. read more

Floyd is terrible. We had an appointment at a specific time with him (1:30pm) to view some available apartments. He said he would get off his lunch at 1:30pm and would be happy to give us a tour. We arrived promptly at that time. When we got out of our car, we saw Floyd getting into a golf cart with some other potential future tenants. He said "they showed up late and you showed up early. I'm going to show them an apartment now." He also had an attitude towards us as if we did something wrong. How late is "late" when he said his lunch was over at 1:30, which means they must have been at least 30min late. How could he prioritize them over us after we arrived on time and also just treat us badly right from the beginning. Very Poor management and already a very poor impression of the place. What nerve to say we arrived early and have an attitude towards us about it. He left us with an incompetent leasing agent who said "we'll see what Floyd can do for you when we run the numbers." On top of that, the apartments we saw were run down, unpleasant, and did not look like they were well maintained. Would definitely not feel like home if we had chosen that place. Then after giving him my full name on a call with him and spelling it out while scheduling our supposed 1:30 appointment, he calls me 1 hour after our viewing asking me what my "last name" is as If he didn't pay attention the first time or write it down. By far the worst management of any complex in the area. Avoid this place. No wonder it has low ratings. read more

Great location, but the memory of living there will haunt me for years. The grounds are not well kept, and abandoned cars cluttered the parking lot for over a year before they did anything about. We used the pool a few times and there were large clumps of hair floating in it; really gross!!! The inside of the apartment is cheap and very basic. It was really hard to make it feel like home and I couldn't wait to move out. I had a 15 month lease, and I was unaware they also require a 30 day notice. I gave my notice a couple days late, and A.J. in the office was less than understanding or accommodating and insisted on charging me an addition 3 days of prorated rent. He was less than professional about the situation!! I moved out 3 weeks early and while talking to A.J. I stated I would be more than happy to turn the keys in early if he removed the additional 3 days of rent. He tried to convince me to turn the keys in early so they could rent it out early but stated i would still owe for the 3 days!!!! Seriously!!!! Needless to say I kept the keys till the very last day. Before turning in my keys, I cleaned that apartment from top to bottom; it was cleaner than when i moved in. Management still charged me a $175 cleaning fee and couldn't tell me why. Renters beware: if you are currently living there or plan on moving in, don't bother wasting your time to clean it when you move out; they will charge you anyway!!! I know housing is expensive in this area; and Civic Square is more affordable than most, but you get what you pay for....CRAP!!! and horrible management!! read more

The rent rates here are some of the least expensive in the area, however, you get what you pay for in regards to the management and overall staff. I had very poor experiences with the leasing staff, and only moderately acceptable experiences with the management, both of which offer very poor communication and completely unorganized follow-through. It was unprofessional, to say the least. If you do not mind fending for yourself when it comes to management support, then otherwise the property is very pretty, well kept (aside from everyone having bicycles stored all over the front areas of their apartments) and with charming landscaping. The location to downtown Pleasanton, grocery stores, shopping and beautiful parks is a very big plus. The interior of the units aren't terrible, but all of the appliances and cabinets are very old in the basic 1 and 2 br models. read more

Pros: Location (near downtown Pleasanton), inside washer/dryer, air conditioning. Cons: Just about everything else. We've been living here for several months and still haven't unpacked everything because this place is so miserable and we can't wait to leave. Top problems include: Rude/trashy tenants: Screaming children at almost all times (several small apartments with at least four/five loud kids squeezed into them), barking dogs at all times, apartments with trash and garbage left out. Neighbors who are unrepentant about leaving their music/TV blaring at all hours. Not enough parking: The spaces are too small (even a compact car won't fit), meaning everyone is fighting over the non-assigned spots. They promised that parking wouldn't be an issue on the tour. That was a lie. Also, as the guests are trashy (see above), be prepared for nasty notes left on your windshield. Rude front desk staff: The woman at the front desk lied about the amenities we should have gotten in our upgraded apartment ("oh, none of the apartments have wood-surfaced cabinets"--which is patently false), and is generally condescending and unhelpful. All in all, exactly what you'd expect from awful, large apartment living. That it's near downtown Pleasanton doesn't change the fact that the management and other tenants are insufferable. Look elsewhere if you can. read more

Today is move-in day at Civic Square apt and I've really just been so happy about the experience, that's why I'm a little wary about the 1 star ratings here. It can be that reviews here had been seriously considered or that something is being concealed. I'm not happy about the yelp reviews but I am so happy with the attention, knowledge, convenience, accomodations that Maribel, Margarita, and Joe showered me with. Joe was constantly gleeful with very concierge-style service, Maribel and Margarita: strong and knowledgeable -- the combination of the three makes me feel like this place will be worth my pennies. I'm paying $1550 for a two bedroom with a floorplan and location that is just the thing I am over the moon about. $1550 is actuallly a tall jump from my original $1200 / 1 bed budget but I just couldn't appreciate the ones I've been findng close to the highway entrance I desire. At Pleasanton Glen, Melody, asst manager was just a doll and everythng, their complex is like that of a condo complex, well maintained, more amenities etc. But for $1540 I only can get a one bedroom with a smidget of a dining space at Pleasanton Glen. I only had one half of a day left to make a decision and so I crossed my fingers that The Promenade or Civic Square would have an answer for me. Luck had it that this place did and will be able to lock me in that hour just as I needed. I really had not the time to consider apts in Pleasanton based on Yelp reviews. I was on a time crunch and I needed something that will make do and if possible go far and beyond my expectations just by driving around. Coming here did and I feel overjoyed to have found this when I wanted it. Per the other reviews, I will of course be forewarned and really hope I won't experience all your complaints. I surely do not want any reason to update this review for an unfavorable one. For the meantime, HELLO fitness equipments with its own tv screens! HOLA accent walls! LOVE ME BABY floorplan! KEEP ME SAFE police station right across the complex! WAIT FOR ME tennis courts, library, downtown, and beautiful view on the other! And oh yeah hunny the highway entrance to our long commutes work in opposite directions. read more

Great place to live for a reasonable price. Walking distance to downtown Pleasanton so much to do near by. The leasing office staff, AJ and Casey are always so helpful and nice. I recommend Civic Square apartments. read more

DO NOT LIVE HERE. I had to sue them in small claims court just to get my money back. They COMPLETELY ignored all calls, e-mails, and certified demand letters I sent to their office. Not only that, but after I filed the lawsuit against them, they had the nerve to send my bill to a debt collector! Finally, after FOUR MONTHS and court intervention, I was able to obtain a judgment against them to get my money back. read more

I have never lived at these apartments so my review is simply based upon my initial visit. I am relocating to the area from Sacramento. My husband daughter and I made three trips down to view properties in a week and a half time span. I was never able to get a hold of this property via telephone so we decided to just stop by each time. All three times nobody was in the office and the door was locked with the lights on inside. All three times there was no return time on the door like other apartments we visited. All three times we waited for a decent amount of time for someone to return. Finally on the third time I was able to get through to what I assume is the corporate office where I was placed on a long hold. Finally someone came back on the line and stated that someone would open the door for me. I watched a lady walk from the back of the office to the front door to unlock it for me! Oh my gosh, I was seriously stunned. She had been in there the whole time listening to me try to open the door and knock. After she let me in it was seriously a blur. Someone took us on a tour and the apartments were very basic. The units we did visit were also dirty and one of them had a ton of bugs in the dining room light fixture. I wanted the heck out of there. When we returned to the office after the tour there were suddenly a bunch of employees in the office and it seriously felt like it was a front for some other type of business. It was bizarre. Kind of a shady place if you ask me. read more

Since I posted this, the landlord has sent notes around to each apartment saying to clean up any trash and garbage that people throw on the walk ways, and that has been a lot better. But nothing else has changed. The dumpster is still overflowing with old furniture, the laudry room is still discusting and the cardio room has not been fixed. When the landscapers prune the trees, we have found huge tree limbs on our patio that we have had to clean up and throw over the fence ourselves, our upstairs neighbor dumps water out her window that if we are sitting on our patio, hits us. It is seriously rediculous. When we signed up with Civic square apartments, they provided basic cable with our rent with only a 40$ charge. Now they are dropping cable all together. Seriously the only good thing about this place is the location. I cannot wait until October when our lease is up! read more

First off, Joey D. works for Civic Square. He shouldn't get to "rate" his employer. Now the water problem. Yes stuff happens, and happens, and happens. Instead of inconveniencing hundreds of people when a water main breaks and needs to be replaced try a by-pass instead of just shutting down the water for hours. And the toilet problem? We did call maintenance and they are the ones who came, flushed (a toilet that had not been used) and told me to just hold the handle down until all the waste disappeared. A Missy Castaneda emailed me about problems we have had; twenty days later I replied (I needed time to compose myself). That was almost a month ago and we still haven't heard back from her. Here's what I wrote her: Missy, I have waited to answer your email in hope that I would have a better attitude but that isn't going to happen. When we came to Civic Square to look at apartments, we were shown a model unit that looked very nice. The kitchen had new counter tops and we were told they were replacing all the counter tops as the units became vacant as well as new flooring. When we got to see the unit we would be moving into it was no where as nice as the model unit. We complained and we did get new appliances - too bad no one bothered to level the stove. When we were first looking at the apartment we should have known something was wrong - a water main burst and the city had to come and tell the management to turn off the water. (California is in a drought after all.) After we moved in, sometime in October I think, another water main broke and we were without water for a day and a half. When we complained because we wanted to shower we were told to use the clubhouse or model unit! (We got a notice today that the water will be off tomorrow, 12-23-14, from 9-3 for an "emergency repair". Perfect timing, just when we have family staying with us for the holidays. Management's response? Fill some jugs with water. Four people showering and eating, that's a lot of jugs.) It is ironic that we got the water bill today, the same day we got the notice the water will be turned off. When my wife went to the office she said we should get an adjustment on the water bill; she was told that is impossible. After we moved in one of the maintenance men unlocked the door and just walked in. When he realized someone was home he apologized and said he was in the wrong unit. I installed a safety chain on the door. The toilet often comes close to overflowing; when we complained we were told to just hold the flush handle down until it flushed completely. I'm 65 years old and have lived in many, many homes and owned five; when a toilet constantly comes close to overflowing it means there is a problem. At night there are groups of kids or teens hanging out in dark corners of the parking lot. Who knows what they are doing there? Are they from the apartment or is the complex becoming a "gang hangout". I will not let my wife go out alone after dark. The management here seems more interested in filling the vacant units than in resolving issues. There does seem to be a pretty high turnover here and now I understand why. The rents are not cheap but the service is. read more

I am a new tenant, I moved in about 1 month ago. I thought I wait to write a review about my process from the application to experiences in the unit. I was looking for temporarily living until my new home is being built, I wanted to be closer to work and near downtown, therefore I took interest in this place. I didn't visit the unit before I applied for application on line. I reviewed a floor plan for 1 br/1 bath (Plan B) initially which picture showed W/D. I worked with Margarita via phone via after submitting my application online. I had the deposit and application fee (in personal check) to drop it off, to find out that they don't accept personal check, they only accept cashier check or pay over their renter's portal on rentpayment.com. I wasted a trip there from SJ to Pleasanton. Then I went online to pay the deposit and application fee. I had to also sign a holding agreement and drop it off, I went by on the weekends (Friday & Saturday) to find out that on one was there and there is no drop box. I had a friend drop it off on Monday. I called on Monday to confirm that there is W/D in the unit and I spoke with Joey, and that conversation was not a pleasant because I called to confirm and he told me that the floor plan you looked at didn't have W/D, his tone with me was like "you are stupid and get your facts straight, as I know what I am talking about". This tone got my blood pressure boiling. When I told me I wanted to cancel my holding and refund of my deposit, he said they couldn't because I had only 24 hours. Mind you, it was the weekend and I tried to call multiple time and no one picked up the phone. So I am not sure how I could have done. Joey said that he was actually working on Sunday, and if you had left VM I would have returned your call. He also suggested he couldn't do any because I originally worked with Margarita therefore I had to work with her to sort this issue out. At these point, I was at a loss so I decided to look for a apt with W/D. The reason I am so set to unit with W/D is convenience, plus they give you card to load your W/D but its in increment of $20 and if you have any balance left over when you move out, they don't refund that back to you. Plus they say it is locked facility, and my current unit I live in is right next to the W/D facility and the door is always open. Long story short, I ended up going with 2br/ 1bath with W/D. I did pre-move in walk through, I had pointed lot of things out, but nothing was written on the paper. The units are quiet old, cabinets doesn't close very well. There is no microwave in the units for people who are looking to rent this place. I restroom is outdated, and shower heads are for really short people. I had found stains on the carpet (supposedly) cleaned, and patio doors are extremely hard to close and open. Washer squeaks even after I had maintenance look at it. I have nail hole everywhere in the house. Stains and stretches all around the wall of the house. Base boards had scratches. The list goes on. Bath tub had cracks and bathroom cabinet porcelain counters had cracks. Just to name few. I know this is old complex so I knew what I was getting my self into. I just hope that they don't charge me for any of this when I move out. First few days, the bathroom sink was leaking water and it flooded my bathroom, called the maintenance, no one was available until next day. So ended up using the kitchen sink to clean and wash. By the way, I had ant issue in my kitchen and maintenance came and sprayed around but yet again I still have ant issue, and I need to go buy ant killer myself or spray house cleaning product around the kitchen to control it. read more

I previously gave this complex one star and i'm definitely doing it again. 1st: The place has been a construction zone since 2 days after Thanksgiving last year. The lovely workers are here bright and early pounding away, taking up all the parking, and smoking and leaving cigarettes everywhere. I was told the construction would be short term, but they are obviously going to be here much longer. Due to the construction they have removed the gym, the pool the hot tub, and 2 laundry rooms which they AREN'T going to replace. The only time i'm able to do laundry is in the middle of the night. 2nd: Parking is terrible and is going to stay that way due to more apartments being built. We were also recently told that if we park in certain areas that we will get towed. I shouldn't have to walk a mile and a half to get to my car. 3rd: The kids here are terrible and aren't watched properly. Parents are obviously non existent. Its fun watching them skateboard into your car and throw balls at it. I was also one of the lucky three cars that had "fuck" keyed into it. 4th: Management are a bunch of idiots. Three women in an office that have no clue what they are doing. When you go to pay your rent they don't even know how much it is. If you complain about anything they ignore it or say they will fix the problem and never do. They need to be replaced with people who are actually RESPONSIBLE and know what they are doing, and aren't sitting on Facebook all day. 5th: Once they finish these new units, they are going to be jacking up the rent. You can find a better place in Pleasanton thats actually a gated community with nicer facilities and better management. LOOK ELSEWHERE. read more

Management changed hands circa 2009 and I haven't been satisfied since. The immediate staff is friendly and they try to be helpful, but there is an obvious greedy wickedness at the top. I will never forget how horrible the construction/makeover was! They removed the spa, basketball court, park/picnic area, and half the parking, only to build more units, and demand a 10% rent increase every year. Gripes about parking limitations, overflowing garbage bins, faulty appliances, water-main breakages, and maximum rent-raising practices are all valid and true. Furthermore, they present your lease renewal to you the same day that you would need to give them a 30-day notice if you were to leave. I'm leaving forever next month after ten years. read more

I had an appointment with the leasing office last january to look at the place. I called half an hour before the meeting time to confirm. Got to the office on time but the door was locked. Tried to call the same number multiple times but nobody answered. Waited for 20 minutes then left. I figured if they're that unprofessional to potential tenants, that's not good news for current ones. read more

The worst place to live in Pleasanton! Apartments are so old and moldy. In 1 bedroom apartment live 3 families, no place where to park way to many cars, some neighbors smoke in every corner making impossible to open your windows to air out your moldy apartment, cigarette butts all over the place. completely over priced for what you get . Dogs poop every where owners don't care when it rains the poop smell is so disgusting, read more

If you want to move to a dump than this is the right place for you!! The staff are IGNORANT and do NOT know the meaning of professionalism or customer service! I had an issue and when I called the office to inform them of it so it can be taken care of, because that's what leasing offices do for their tenants!, I was told by Mariella, who is VERY rude (and needs to find another profession cuz this ain't working for her) that it was MY fault!!!! REALLY?? There is NO SUCH thing as Guest parking at this place! Next time you go visit this place just take a look around and see what's covered parking and what's not? You can clearly see there is NO guest parking! Maybe a few here and there in the entire complex! We always had to park on the street or a mile away!! Also, the garbage area's in the complex are so bad I can't even talk about it without getting sick to my stomach!! People throw their garbage on the floor when clearly there are bins! Duh! And some trash has holes and some spill out... Oh and people love throwing their GIGANTIC furniture in there and there is literally NO room to throw your trash bags there! UGH!! WOW! Lived there for exactly 2weeks and literally spoke to the regional or corporate or whoever the idiot manager was and broke our lease just to leave this hell hole and they gave us pretty much all of our money back THANK GOD!!!! ...If I could I would give this place -5 for everything we have experienced in the 2weeks of living there! So I say once again, if you want to move to a dump this place is the right choice! I mean come on read all the other reviews on this place and issues! And the ONLY good review comes from the person who works there!! LMAO! We should have done our homework on this place before moving, but we saw the location and the price for a 2bd/2bath and were just amazed at how good of a deal it was... That goes to show you to always do research before moving forward with something. We learned our lesson the hard way! The only reason this is getting a one-star is because its located right across the street from Downtown Pleasanton Ps-I have seen cockroaches here and they are nasty! With neighbors complaining about it too! And When I spoke to the health department about these people, even the guy told me about the cockroaches! That should tell you something right? read more

I would recommend this place to my friends if I have a chance. People here are so professional to answer and resolve my questions and problems. I had refund questions to the front desk people and I can always get satisfied email reply. The bathroom had the problems for several times and they are able to fix quickly. And they even replaced the entire water heater for me when it was broken. My family felt comfortable when I lived here for 10 months, the location is also great to walk to elementry/middle school, library and downtown. read more

Very bad customer service or they don't have it at all. they will never treat you as a customer. they rule this place. Location is very nice. you have to be prepared for not getting water once in every month. they will tell you "water pipe has broken and it will take few hours to be fixed", but its never few hours, at least 7-8 hours or whole day without water !!!. leasing office people are not friendly. only person who will help you in there is "Margarita". she is very nice Mexican lady. read more

This place is by far the WORST apartment complex I have ever lived in. Management is worse then the tenants, when you come to them with a problem they want to know "what you want them to do about it" is the phrase I get unless of course if they raise your rent then they have answers . If you have more then 1 car good luck with parking due to the large amounts of DIY mechanics that think they know what there doing but end up making it worse therefore causing there automobile to take up parking spots for months at a time. if you don't have a washer and dryer in your apartment good luck finding one that works in there laundry room. The loud music at 11pm on week days is ridiculous. There is no such thing as security but they will tell you different, make sure you get a lawyer because people do not know what the big red signs that say STOP on it means. This complex brings property value down in Pleasanton. Good luck living here, if I could rate them no stars I would! I can't wait till my lease is up read more

I've lived here for almost a year, here are the pros and cons: Pros: - Nice location, close to downtown - Every time I needed to call maintenance they got here very fast - Pretty nice interiors - Relatively cheap for Pleasanton (although rent is going up) Cons: - Parking, as others have mentioned, is horrible. Very few parking spaces here outside of the one assigned parking per unit, I can't even have guests over. Also someone parked in my assigned spot for about a couple of weeks. Ridiculous. - Management can be hostile. My check bounced once because I switched to a new account but forgot to use my new checkbook. Honest mistake. Without any warning they charged me with a $100 late fee and threatened to have me evicted in 3 days. Wtf?!? - Amentites aren't great. It took forever for the new ones to finish building, and we get a small pool and a few treadmills out of it. The construction was mostly for new buildings which doesn't make sense to me considering there's already no parking and I don't think they're that full. - Gargabe bin usually filled to the brim because a lot of units here probably have more people living in them than should be allowed. - Laundry is far away (only 3 on-location) and machines are occasionally broken. Also they make you use pre-paid cards, so you'll always have some money left over on them that you're not using. Overall not as bad as people on here are saying, but not great by any means. read more

Hugely incompetent, shady business practices. As someone who used to work in commercial real estate, it's kind of a huge blunder to go about calling people who never gave you their number and that's exactly what these apes did to me. Twice. Even called me by a Latino man's name. On a SUNDAY MORNING. I wouldn't recommend living here just based on their front office alone. I never even called them either. I called a different apartment complex that's owned by the same Lex Luthor company that did the exact same thing to me. ETA: They didn't even read my review! That babble doesn't even make sense as to how they had my number BEFORE I ever called them to complain about them having my number! And they did the same nonsense again on 2/24! Real geniuses at this company. read more

This place is terrible, like everyone else who has reviewed this place I have nothing positive to say besides the location of these apartments. There is constantly people outside playing with their dogs off their leash, and little kids running around like crazy unsupervised. We recently received a "Notice of lease violation" for having a fan on our window sill because people have complained about it and it's an "eye sore" . Are u joking me???! We pay rent up the ass and we can't even have a fan to keep the room cool.( which the sun is constantly beaming on), their suggestion is to turn on the AC, if I wanted to turn the AC on I would! The rent went up even more and they took away one laundry room, the tennis court , the basketball court, the BBQ grills and the little park, the hot tub and half the "guest" parking is now assigned parking for the new tenants!! Makes no sense. The neighbors kids wake me up every morning and they smoke next to my window. Went to complain to the office and they acted like they didn't even care, the day after I got the notice to remove my fan from the window even though it's been up there for 3 years!! Stay away from these apartments, I can't wait to leave this shit hole. read more

Update: they dont answer numerous phone calls or emails in an attempt to resolve the issues.

I've lived here for almost 2 years. I don't really see why there are so many negative reviews. While the appliances in my apartment are dated, they work well. Guest parking is limited in the complex, but my guests have always been able to find parking across the street by the school or in the lot. The staff at the office have always been nice to me. The only negative thing I have to say is that rent does go up every year, but that happens everywhere. I love the location of this complex too! Being able to walk to the fairgrounds or downtown is awesome! read more