My experience with Van started off as very pleasant. We did a tasting at which my husband and I brought both of our parents. Everything at the tasting was delicious and it all sounded like the answer to our prayers. Van told us at the tasting he would provide everything we needed (outside of alcohol, which we provided) and we wouldn't have to worry about a thing. This included tables, linens, all plates and silverware, glasses, complimentary champagne flutes for the toast, ice, water/tea/coffee, and they would even cut the cake for serving. We were never given a price but told him our budget and he told us he would make it happen. Getting everything in writing for the contract was extremely difficult with City View due to our time constraints- we were about a month out at the tasting and had only 3 weeks when we received a contract from them. When we got it, there was a service charge of $500 added to the final amount. We asked at the tasting if there was any sort of catering fee, which Van said there wasn't. When I inquired about what the service charge was for, he said it was for all the small costs that add up, like linens, ice and transportation. Instead of listing out each cost, they did a flat rate as to not "nickel and dime us." There was no percentage included in this number to reflect the total, as it was a flat rate. I decided that it wasn't worth arguing about because of my timeline, as well as feeling that for what I was getting it was worth the fee. Unfortunately, this was only the beginning of our issues. On our final walk through with Van, he notified us that we needed to provide a tent for his food prep area, an additional $200. We were blindsided by this. We asked Van why he didn't mention this before, and he told us that it was our venue's responsibility to notify us. Our venue does not require a tent, the City of Houston ordinance does, making it Van's responsibility to let us know. 2 weeks before the wedding, I got a final guest count to Van, which was higher than the original number. Van said it would be no problem to accommodate the additional guests and sent me a revised contract. The new contact did not have any of the changes we spoke about for the food and had an additional $140 added to the service charge (for a total of $640), this time at a rate of 20% (we were told it was a flat rate). I went to City View catering on that Friday (1w 1 d out) to pay my balance and got a receipt saying I had a $0 balance. Yet on the following Monday, I received an email saying that I owed more money because they forgot to increase the number of attendants to reflect our increased guests. I'm sorry but in my mind, it should've been their mistake, their loss. I told Sharon (his wife/business partner) that I would not have time to drive to their office and asked if a check was ok, she replied yes. The check was sent out on Tuesday, but they did not receive it by Saturday, our wedding day. Van had the audacity to ask my husband about the $100 or so balance that we supposedly still owed. We were in disbelief that he would do this to us on our wedding day! My husband gave him the cash and asked our planner to get a receipt. We did not get a receipt until the week after the wedding, with our check. If you are going to ask for payment in the middle of our reception, I expect you to be able to produce a receipt. Prior to the ceremony while my planners were setting up, Van immediately started yelling and cursing about things being in the wrong spot. After getting Van to calm down, my planner explained to him that everything that was "in his way" was the alcohol and bar necessities. It was completely unprofessional! In addition, City View did not bring water, tea, or coffee to the reception, so our guests had little to drink outside of alcoholic beverages. Luckily, we brought Coke and sparkling water as mixers and we were able to serve those. When I sat down to eat, I asked for water and was given sparkling. I was in disbelief when the server kindly told me that the sparkling water was all they had to offer. When it came to the toast, the champagne flutes were MIA as well, even though on the final contract it stated, "champagne flutes for toast charge of $4.50 a person waived." My husband and I requested multiple times that to-go boxes be made for us to take to our hotel because of the lack of time you actually get to sit down and eat. Van assured us it was no problem at all. We never got our to-go boxes of food. I was severely disappointed with the way Van handled business. Even though his food is good, he really ought to hire people to run the business operations. His staff gives excellent service and was very friendly to my guests and I, however, this does not make up for the way Van handled his business. I would only recommend Van with City View based on his delicious food, but I would make sure to get EVERY SINGLE TINY detail in writing because relying on his word didn't work out for us. read more