The good. Most of the employees were pleasant, one even was helpful. The first bus out in the morning was conveniently across the street from the hotel. Nice. Getting tickets was simple. The first ride was good. Plenty of busses. The bad. Yellow bus, part of the package, quit early with no explanation. On the red line, there was a PLANNED protest along part of the route. This was known in advance, but no accommodations were made to pick up stranded riders as the police blocked roads. Not good. No notes on signs. We started to walk back about 3 k to our hotel. Luckily, we cought a bus, the last bus, before it drove past. Traffic, rush hour. They should not take busses out of service before everyone is back. read more

The staff was beyond rude. Nothing is as easy as hopping on and off. Every stop you have to walk far so be prepared. The staff that sells the passes on the streets are nice but those that operate the bus- RUDE. Travel agent set all this up and I'll let her know not to refer to this company read more

DO NOT GET IN THIS BUS!!!! We had to walk over a mile after we got our tickets. The audio did not work well. The bus does not run frequently as they say. We had a 10 minute stop and waited over 20 minutes. When you're on a time crunch schedules are important. read more

This tour bus experience was the worst I've had. I normally book with Big Bus Hop On/Hop Off when touring new cities, which is what I did for Rome as well. Apparently, Big Bus partnered with City ty Sightseeing and failed to mention this on their ticket or on their app. I only learned this when I was waiting at a stop. The employees at the stops said to get on whichever bus came first. The bus's did not arrive on time and the staff was rude. All Big Bus staff have been helpful, but the City Sightseeing staff are rude and not helpful. One in particular, Vanessa, seemed to have a bad attitude, as if she was annoyed by the guests boarding her bus. When you reached for the headphones, (like Big Bus has you do), she is quick to scold you and say her job is to hand out the headphones. When i brought it to her attention thay Big Bus always has us grab our headphones when entering, she sarcastically said, "well this is a different bus, we do things differently here." I guess they do. Anyway, not only was the service bad, but the bus was not a good experience. They kept the roof on the top level closed the entire time, so you couldn't really see the sites driving around. Also, when their audio did work, they wouldn't have the english channel playing in some seats. This was a bad experience overall. I really hope Big Bus takes this in consideration if they continue to partner with City Sightseeing. read more

This was the worst 62€ I spent in rome. Don't waste your time. People are unhelpful (couldn't tell us how to get us to the bus stop, wouldn't give us a map), app is useless, bus aren't even close to being every 15min as stated. read more

Waited an hour and the bus passes us when they finally came. Once we got on we only had an hour left

This was the most shitty service I'd ever had and if I could I would give 0 stars. we bought 2 tickets for 48 hours on/off in Rome, but the only time we could use the tickets was, when we changed our vouchers to tickets. all other times the bus was full and we were not aloud to get in the bus. it was very obvious that they had sold way too many tickets to the few busses they had. In my opinion, they stole my money and I can only say " Stay away from this and give away your money to a homeless! can't tell how angry I am read more

This isn't for everyone, so just know what you're getting into. Pros are that you get an above-ground view of the city from a comfortable seat, with the option to listen to a headset with music and the pointing out of important landmarks. There are lots of busses, so chances are you wouldn't have to wait very long to get on one. There's an air conditioned downstairs section and a covered top floor level that catches the breezes. You can use this bus as many times as you like during the allotted time period. There's free WiFi. It was very clean. Cons. You couldn't feel much MORE like a tourist- in a huge red bus with headphones on, going past all the biggest attractions. Busses can be crowded and you might have to wait for the next one. The music on the headphones repeats and gets very boring, and the announcer telling you what you're looking at doesn't get into very much detail so you don't learn much. The bus moves slow, you can't use this as a mode of transportation to make scheduled tours or anything. Routes might change so, for example, the one time we took it we missed the Trevi Fountain because the bus just didn't go by it. Also, the stop closest to the Vatican is still like a 15 minute walk. Considering this was my first time on a hop-on-hop-off bus I can say this was fine, but the general concept isn't for me. This company seemed to do it well, so I'm not holding the fact that I didn't particularly enjoy it against them. read more

I am currently riding on this awful experience of a bus tour. No legroom, I can't hear the audio and only one side of the headset works. Had to wait for two buses to get on, and their route is awful. You spend about 1/2 hour at the bus station and stop twice! Why? Then you spend the majority of time sitting in traffic, like I am now - I have enough time to write this review! The photo says it all. Don't take this tour. read more

City Sightseeing Roma - Bus Tours Near Me - Rome, RM

Terrible! Boarder line scam. You pay and then they tell you it picks up ..."up the street"... "up the street" becomes further and further up the f&$#ing street. Took us a couple of hours of walking to find pick up! Most of our follow travelers had the same experience. Then after we boarded, they randomly stop for a 30 minute break... I need a break, we left and taxied it the rest of the day. Too bad, this is a great way to see a new city. PS if you take the NYC open bus tours, yeah the guys hound you in NY also, tho they walk you 1 block to your departure area.... read more

DO NOT BOOK. Seriously. They WILL NOT take responsibility for a bad experience. NO REFUND FOR THE WORSE TOUR EVER. COMPLETE WASTE OF 53EUROS. I cannot begin to explain our group's frustration with our experience at the Vatican. We booked through City Sightseeing because it was a quick access into the Vatican and was described as a 3hour tour. Our Vatican tour guide was literally the WORST tour guide I have ever met. From the beginning, several people from our group mentioned to her that we were unable to hear her. The earpiece and devices worked fine, but the guide was not speaking into her microphone correctly. More people eventually got frustrated and mentioned the issue AGAIN. There were about 7 people that brought up the issue to her and she blew us off. She said that it was the device and not her. Eventually, she held the microphone close to her mouth and we were able to hear some. Our whole group was livid and eventually some people even left the group to do their own thing. The tour guide walked us in and took us directly up some stairs- pretty sure we skipped a whole 1st part of the tour. She talked to a guard that was standing at the stairwell and from what I understood in Italian- she was begging him to let us go upstairs to skip the first floor. TRASH. Then, she was continuously walking fast and saying "stay close to me" while wandering off quickly and losing most of the group. The tour guide not only had useless info to share, but also didn't let us stop at several places we requested to take a moment and soak it in, or just take a quick picture. The tour ended up being 1.5 hours; NOT 3 hours as described. One of my friends got left behind and took a wrong turn- she didn't even get to enter the Basilica. The tour guide was SO TERRIBLE that she didn't even introduce herself. After talking w/several group members- NO ONE KNEW HER NAME. I took pictures of the guide and we immediately went to the Vatican City Sightseeing office. When we got to the office, we explained everything to the customer service rep. She seemed apologetic and said "this has never happened before." She gave us contact info for the company and instructed us to email regarding our experience. We did that the next day and included photos of the tour guide, photos showing proof that our tour was only 1.5 hours, and a detailed explanation of how terrible the tour was. All in all it took FOUR ATTEMPTS and A MONTH to hear back from anyone. We re-sent emails 3 times and finally heard from someone that orks for "Sightseeing Experience." They said that "UNFORTUNATELY, SINCE THE TOUR HAS ACTUALLY BEEN EXPERIENCED, A REFUND IS NOT POSSIBLE." They forwarded our opinion and said that they appreciated feedback. USELESS. We saw other groups having a great experience with their tour guide. Take your chances with another company and NOT THIS ONE. An audioguide would have been 100X better. WE DIDN'T LEARN ONE THING. read more

Worst compagny ever took ! don't spend your money with it ! NO customer service , meeting point too far away so you are late, so you loose your money ! I loosed it and still angry ! read more

I wish there's -100 star rating. If you're visiting Rome , I suggest don't use this service, I've never been so humiliated in my life. This guy at the bus stop for city sightseeing Roma was so rude. If you're not doing riding with his company he won't help you not even letting you know f you're in the right bus stop. I asked him if the Big Bus hop on hop off bus also stops at the same bus stop, his exact response was, "I don't know, you bought the ticket and you don't know where you you go ". SO DAMN RUDE. Then he talk to his friend and starts laughing. Eventually after a few minutes my red line bus came. I attached the guy's picture- I suggest you stay away from this rude man. read more

City Sightseeing Roma - Rudest man I've ever met. He works for the City Sightseeing Bus in Rome. The bus stop is across Santa Maria maggione - Bus Tours Near Me - Rome, RM

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This is a great tour in that you get to see all of Rome within 2 hours and you can get on and off the bus as you wish to. It's also much less expensive than Big Bus tours for pretty much the same exact thing. They lost a star because the staff as you get on the bus are kinda rude and disrespectful to their customers but the tour itself is very good read more

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THE WORST BUS TOUR IVE EVER BEEN ON. Every worker is an asshole. They take 30-35 minute smoke breaks-in fact, it was pouring in Rome and we weren't even allowed on the bus to sit out of the rain until the driver was done smoking. The bus comes every 30-40 minutes despite them saying "every 10". The head phones are from 1989. DO NOT BOOK. If you want a great recommendation, book with Big Bus! Not only are they on time and a great price but they even have an app to track all the stops and buses! read more

We bought the three day pass. I like the convenience of the get on get off. At times buses are overloaded have to wait for the next one about 10 minutes. Then switch buses for no reason every one had to get off. They sit at the metro terminal for 15 min. Edit seems better today than 2 days ago. Ran normal could have been cuz it was near the end of the day. So I bumped it up 2 stars. read more

Horrible service. Buses are always full and not on time. While we saw buses from other companies passing very often by the bus stops, this one would take forever and then when it showed up It was always full and we had to wait for the next one... big groups keeping showing up and cutting an "unofficial" line that we organized ourselves because there was no one around from the company to help with that. The information provided during the tour was also very basic and not worth it. We spent most of our day waiting for buses than seeing the attractions of Rome. read more

Perfect to get around Rome! It takes you to the major sightseeing areas and you can get off and on however many times you would like. It was also comfortable and clean! read more

Great hop on hop off options - not so great excursion options. This is a wonderful way to see the city and have the ability to hop on and off at areas that interest you. They provide headphones for an audio tour if you like and most are closed on the bottom and open air on top providing an breezy, outside experience with a great view from the upper deck. I would recommend riding the entire loop before you even get off once to get the overview and history as well as feel for the locations of places you would like to visit. I do think the wait can be long at certain stops which is not a problem except in hot weather but something to be aware of. We ran into problems with both of the excursions we booked with them - the Colosseum/palatine hill and the Vatican Museums. Neither would recognize the tickets: t he colosseum staff is miserable, unhelpful and simply do not care while the Vatican staff were helpful, but could not use the tickets so I paid twice. Do not book these through them. Otherwise a great method of transportation through the city. Once you are familiar with the route you will save tons on taxis and transport cost by using their route map. read more

Had our money refunded from hotel. The company had only 3 buses for the weekend. The driver stopped the bus for a 40 minute smoke break without telling the passengers. About 15 minutes into the break everyone on the full bus got vocal with the bus staff. The bus staff stated another bus would be at the first stop in 5 minutes and everyone should transfer to that bus. The bus shows up in 10 minutes later but it was full. Staff stated to wait another 5 minutes but they where full also. We went only 1 stop and we had to wait inline for 30 minutes to take the 5 minute drive to be told that the driver needed a lunch/smoke break. Not a good way to run a hop on/off bus. Grey line & big bus had plenty of buses running and they didn't have all seats full. read more

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This company sucks! Over sold number of tickets = long lines and wait times. Take the metro or a cab and avoid the frustration! read more

We spent more time sitting on the bus going no where than actual transporting to the next stop. We sat at one stop for 20 minutes while staff had a mini party. Avoid this hop on hop bus by all means. We had to sit on the bottom floor for half our trip. I would give them no stars if allowed. read more

Very Informative, nice to be able to move around the city without walking all the time. Never a long wait for the next bus. Thanks for helping get us around read more

Don't do it. Waste of money. Period. The audio tour jacks are all messed up and pass way too fast. It goes around Rome in a giant circle and spends most of its time around the bus terminal. Only plus is an expensive break from the hot sun and wifi. read more

Do not book this city bus! People are rude, they stop for breaks more than 30 min! Such a waste of money!!!! I am never going to use this service in any country! Vanessa on one of the buses was almost screaming at me and my mum! We where telling her that one of the bus did not stop on the assign bus stop and she was making fun os us "do you want to complain about this?" Well "yes i paid for a service and i am expecting to have a good service" and this is not cheap! Because we paid for 2 days! And now we are stuck with 48 hours!!!!! Do not book this service at all! read more

Be careful. They will ask you to get off the bus when they get to the terminal stop. You also end up waiting long time between buses. Also, they told us the buses would run until 8.30pm but our driver decided to quit at 7.30pm. Asked everyone to leave. We'll most likely ask for refund as we have now twice been asked to change buses. Never got to finish the whole tour. read more

To enter my comment I had to provide a star rating. 1 Star is way to high. I DO NOT RECOMMEND THIS "TOUR" company. The service was so poor. The buses do not maintain the promised 20 minute interval, traffic or not. The hosts are rude and the tour is truly a WHIRLWIND excursion through Roma. I will never use this service in any city I visit read more

This is one of many "hop on hop off" buses in Rome. Honestly I would go with another company. The Green Lines buses DO NOT run on time. The pick up locations are not well marked for this bus line. If you ask one of the many street people that work for the line you are told very different times that the bus is supposed to arrive. WiFi doesn't work on several buses. The worst part is they tried to use double talk to over charge us. They had my husband fooled but I had the cash yesterday and called them out so we only paid the correct amount. Still not worth the money! Go with the "Big Bus" or another company. read more

Do Not Go With This Option In Rome (These are the RED double decker hop on hop off buses with the Citysightseeing Roma red & yellow logo with the global in blue & green on the logo) - even if you've used them in other cities. We have used these for a day in other cities to get an idea of the layout of the area, but this particular one in Rome was terrible. They give you a map of the stops and red earbuds that plug In at your seat and you set the channel to the language of your choice (8 languages available) - many seats don't work with the earbuds so after you hop around from seat to seat to find one that works you hear tons of 'Disney-like' music with very little information given in between the music and the information is not very interesting or Informative. They describe what you are looking at (... you will notice the Madonna at the top of the arch...) but not much more detailed information too Much music and too long of stops. At some of the stops the driver or attendant on the bus makes an announcement in English that is hard to hear because of accent and quality of speakers so it's pointless. Not worth the money at all. I would not even suggest using this company/tour option for transportation around town - slow and crowded. Only pleasant part was you can sit downstairs in air conditioning or upstairs in open air breeze which they pull a cover over if raining or too sunny. So disgusted - waste of money! read more

We brought 3 days Rome pass and lost the tickets on the bus during the Termini bus ride after we got off. The office refused to cancel the already bought tickets and wanted us to pay for 4 more tickets at additional discounted price. We told them that they can use their computer to cancel the old tickets and reissue ua a new sets. They refused and wanted us to buy new tickets. Becareful of this outfit. Customer service is not willing to work with US tourists. read more

Terrible service ... there are only 8 stops in the whole city of Rome! Once you reach the Termini Train Terminal ... the train stops and waits for over 20 mins for passengers from station... what a waste of time!! ... no hop on hop off at all, and they end the service at 8pm on weekdays ... too early. I see other buses (Big Bus, I love Rome, Green Tours) more often and none of them wasted 20 mins looking at the train terminal, while I was there. Do not buy these tickets ... look for any of the other services. read more

This is our 4th trip to Rome. Tried this hop on and off to tour a sibling around. This is the worst we have tried!! Audio is not working on our final route. Long waits, delays. PLEASE DON'T MAKE THE MISTAKE OF BUYING THE BUS TOUR TICKETS! Hopefully we can turn something good out of this by sharing our unfortunate experience. This company should make improvements, lest they'll lose their business! read more

There are many other less crowded pack them like sardines options, especially the metro. Definitely do not opt for the Vatican City tour through this company - research well. All hotels push this company. read more

Initially, wasn't too sure about this after reading some of the reviews. However, having done sight seeing on busses like this before in other cities around the world, I had to give it a shot. It was very affordable in comparison to its competition, free wifi on board which worked great (actually using it now to do this post), and the audio headset worked just on one side which was just fine because it allowed me the freedom to chat w my girlfriend with the other side as we passed by the magnificent statues and monuments this city is covered in. Overall, had a great time on the upper deck of this bus. Got to see lots of the city and was an overall good experience. Do it! read more

Do yourself a favor and don't book this hop on, hop off tour! Horrible service- completely disorganized. The staff is rude and unhelpful. We've been touring Europe and have booked the big bus tour everywhere and they have been amazing. Unfortunately we bought the tickets from our hotel and didn't realize until afterwards it wasn't with the same company we used before. Big mistake!! Every stop takes forever, they don't have someone ( like big bus tours) at the stops who checks tickets or exchanges the vouchers you bought until your in line to get on. They also take 15 minute breaks every two stops and don't even check people in who are waiting so that takes another 10 to 15 minutes! Book with anyone but them!! read more

I just finished three days sightseeing with this company and I would not recommend it. The buses were nearly always full when they arrived at the stops and then it took another 5 / 10 minutes for the bus to leave. I have been stuck on the bus twice in very hot temperatures with no AC while the bus driver & the ticket person takes their 20 minute break... So add that to the journey time too. Their commentary on the bus was a joke, no real interesting facts just the basic information, it was mostly music playing on a loop and there were big sections with nothing at all. A lot of their plug in points for the commentary weren't working either. Save your money for the metro or another company. read more

Terrible service. And no air conditioning when it's 90 degrees outside. They kept telling us to get off through the backdoor and the backdoor wouldn't open so we asked them to open it and they waved us down to get off through the front door. We told them that they should ask us to get off through the front door instead of not saying anything when we are all stand in there by the back door after they made an announcement to get off through the back. Then the lady that collects tickets at the front door yelled at us and gave us sarcastic attitude. Is that how a customer should be treated ? Not worth 20€. Save your money. I've been on other bus tours before in big cities. read more

HORRIBLE! Literally wait forever at the bus stops and when the bus does come its packed and maybe 3 or 4 people can get on. Then they leave! A few times they would leave the stop even though their were seats available! The girls at the front who are the ticket takers are horribly rude and unhelpful. I will never use this line again and strongly recommend you avoid it! Also, their are multiple other sight seeing buses in the city that have smaller lines and less people on the buses- wait at the stops and buy the tickets when you board. read more

This is the most peddled way to travel and tour Rome by hotels, peddlers, promoters etc. It is also the most crowded and sardine packed way to do it. Opt for the Metro or even golf cart tour to navigate the entire area, get tips and then fine tune your trip and destinations. Absolutely do not chose this for Vatican City Tour. Impossible to understand and like cattled animals - takes the meaning out of what should be something very special. read more

The map is horrible! Don't use it....buy one. The attractions are oversized on the map so you might get close, but the Spanish steps do not span all of the streets shown on the map. Also bus gets crowded and while a bus comes by every ten minutes...you can't always get on. We finally got on, then had to get off because the bus was going out of service.... Had to wait another 20 minutes for the next bus. Staff was moderately hostile while we waited and after the next bus arrived the driver took a break! Not very well organized! The other companies buses were not as crowded, so if you want the hop on experience try another vendor. The red bus was disappointing. read more