I had an issue with a leak and dryer vent and Anaiz called me back to make sure it was taken care of. I appreciate the customer service provided. read more

This company caused damages to the property after performing a roof Softwash . I contacted multiple times the company and they refused to come and see the damages and provide de business license. I sent multiple emails to Candy, including the pictures , she never showed up. Look for a responsible company that face responsibility when cause damages read more

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Had to do a small repair per that needed to be done quick and City Roofing called me back that same day and within a week the job was done. Anaiz and Tania are a pleasure to talk to and they were on point!. Also the tile installer was punctual and very professional. Would recommend this company to anyone that needs work done without headaches! read more

BUYER BEWARE. I had my roof replaced by City Roofing a couple of months ago. I had to wait to write this review because I was so angry and I didn't want this review to reflect my anger, but rather just to reflect the facts. I originally got 4 roof replacement quotes. City Roofing was not the cheapest by any means, but they had a good presentation and we negotiated (they initially quoted over $46,000 but negotiated down to under $35,000), and I felt they were the best for the job at the time of my decision. Boy was I wrong! They showed up on time and they finished the job on time, HOWEVER, their workers were very irresponsible and reckless, and the owner is a LIAR. I have a covered patio in the back of my house which extends from one side of my house to the other side, it's huge. The covering is made out of canvas fabric, you know, like weather proofed type that you see all over Florida. Well, during the demolition of the existing roof on my house they let broken tiles and roof debris fall of the canvas roof and onto my patio canvas and ripped holes in it all over the place. I immediately called the owner and told him what had happened. He came to take a look and immediately tried to blame us and say that those holes were already there because the canvas roof was too old. Luckily I had a recent video of my patio where you could clearly see that I had no holes in my canvas, which i sent to the owner. First he said he would credit me back $1,000 for the damage and that he would send someone to repair it. It took four tries and to this day my canvas roof still leaks, not as much as initially, but clearly still leaks and at the end of the day, my canvas roof was water tight before they replaced my roof and now it isn't. When I called him about the credit he had offered he said that since "they fixed it", he wasn't going to give me the credit. He is a liar and a cheat. In addition to damaging my patio canvas, that BTW will cost me over $5000 to replace, they also cut my internet cable (I work from home), which he re-imbursed me the $100 ATT charged to fix my internet connection, and the workers vehicles got automotive oils all over my pavers in my front driveway, which I also had to replace and pay out of my own pocket. They also damaged my fence. In conclusion, I WOULD NOT RECOMMEND THIS COMPANY because of their work ethic and irresponsible and reckless work performance. IF YOU DO USE CITY ROOFING I WOULD STRONGLY RECOMMENDTHAT YOU VIDEO TAPE THE ENTIRE OUTSIDE OF YOUR HOUSE FOR PROOF IN CASE OF DAMAGES, EVEN THOUGH IF THEY DAMAGE YOUR PROPERTY THEY WILL NOT REIMBURSE YOU. Anyone that uses this company is taking a risk. CITY ROOFING you know you did me wrong and i don't want to hear any of your pathetic excuses. If I could give City Roofing negative stars for a rating, I would. read more

I contacted countless roofing companies and ended up booking City Roofing when all was said and done. They no longer charged for the initial estimate and instead, were able to come within a day of me first contacting them. They kept their promises when it came to date and times throughout and it was very easy to keep in touch via phone and email. The two men that came for the estimate seemed knowledgeable and showed me pictures of what they saw to be the most pressing issues. After being told many different things from a bunch of roofing companies, I felt the safest with what they were telling me. The price was competitive and they did the job quickly but thoroughly. Upon leaving, they even let me know I could contact them if anything seemed off in the coming days, as one of them lives nearby. As long as all holds up, I am definitely satisfied with my experience! read more

We are rather disappointed with our experience with City Roofing thus far after signing a contract with them about two months ago. We had been assured by the salesman that we would be hearing back from the owner within days. The sales person walked us through the process and we initially felt we were going with a reputable company. After paying a substantial deposit, we have heard nothing for the past several months without prompting from my husband's end. The permit has been approved, and we're here we have been waiting to hear from the company about the work that is supposed to be started. They have only returned calls when my husband has contacted them. Today after a very strongly worded email he sent to the company. We did receive a text from them claiming that they have been calling us repeatedly. After much discussion it turns out they were using a telephone number not assigned to my husband for over three years. It is difficult to understand how a company like this could make such a mistake because all the correct information was on the contract and all the forms that we completed with a sales person. Needless to say, we are going into this roof replacement with a lot of trepidation. We had initially felt very confident when we signed the contract, but at this point, we feel anxious and leery. It is a lot of money, and we are both retired. The company has not done much to alleviate our anxiety. They are having the incorrect information on file makes us question our decision read more

The nerve of them. They did not want to come and quote without getting a quote fee. read more

Back in October our 2 story roof began to leak during a rain storm. Water was entering our home. No other company would come out during the rain storm except city roofing. They came out and placed tarps on our roof. After we realized the roof was beyond repair we decided to get quotes for a new roof. Once again City roofing was the best. Not the cheapest but you can't put a price on quality and punctuality. Jackie came over we signed the contract and all our worries were gone. They came and began working right away on the exact date and time they told us they would start. Natasha called us every step of the way and explained everything that was being done. Now we have our beautiful metal roof and couldn't be happier. Thank you Jackie, Natasha and the entire city roofing staff for all your help and time that you put in. read more

Great great service. In and out to replace a rotted ceiling section with major leakage in 48hours

Very professional. Did the job well and in a timely manner. Clean up was thorough. Communicated well throughout the process and responded quickly when required. read more

WOW! I'm over the moon about City Roofing. Coming from a client service industry myself. Knowing what client service is all about this company exceeded my expectations at so many levels. I have nothing but praise for the professionalism we have received from this roofing company. Beginning with our Sales Service Rep JC Garcia for his professionalism and kindness. Candy Caboverde kept us up to date each and every day of the progress of our roof with details and photographs via Trello on line. Any concerns l as a client had Candy made it a point to call me back to address by the end of the work day. I love that so important to call your clients back. I also want to mention the workers on my property. Absolutely amazing on time everyday and ready to work on my roof. They made sure my property was clean at the end of the work day free of any debris coming from the dismantling of my roof. I'm most thankful my request to my sales rep JC that if possible my roof would be completed before Christmas. He said they would absolutely try I'm happy to report the weather cooperated and the workers delivered. My roof was dismantle and replaced the job was completely finished just a week before Christmas. I'm very happy with the results my roof looks absolutely beautiful. My neighbors have come by to compliment us on our beautiful roof. I highly recommend City Roofing for your future roofing needs. You will not be disappointed. I give them a 10+ stars rating if l could. Thank You City Roofing simply the best. Regards, MARIA Matos read more

They are super lazy and take very long. They put their portapoty 2 ft away from the master bedroom window. Fun! They ruined my roof trim that was original by cutting it all off instead of fixing it and putting nasty metal boxes. regularly lied about the job. Left many holes in the walls and roof. had to tell them to fix the damage they made 4 times before they did, each time acting like they had fixed it. Did not follow the installation instructions and have nasty attitude if you ask anything. They will do bare minimum and they would walk around my yard and remove their clothes and they broke things in the yard, said nothing, and threw away the item. Natasha was very rude and disrespectful and manipulative. highly DO not recommend and i see fake reviews lol read more

Just called for new roof quote and advised I was waiting to finalize my insurance settlement which should be concluded within a few weeks. Needless to say, they did not want to give me a quote because I had not finalized my claim! Im getting quiotes to tackle my roof as soon as its concluded. What bad business practices, I already have a few other quote from other reputable companies, who are interested in my business. read more

Their repairs which were supposed to last for ten years lasted barely two. I have called the multiple times to come and look at the shoddy work they did and they have never shown up. The shingles are falling off the roof. They suck! read more

Mario came by to give me an estimate he took his time explained everything, he was very knowledgeable and honest ,they give you prices in detail and specify step by step what they will be doing and offer options which is great! By the time he left I trusted his work ethics felt he was an honest and loyal to his customers.I knew I had found the best. I had spoken to around 4 other Roofing Companies and not one of them came even close to the professionalism, organization, customer care, the promptness, quality, expertise, and the time that this Company provided. They kept their word showed up when they said they would and finished when they said they would, they are neat, they work beautifully, very serious and respectful group of workers. I can't say enough good things about this Company Jackie their secretary knocks it out of the park, she is extremely knowledgeable, professional, courteous, kind, fast, and caring, she is amazing, and such a pleasure to deal with. They take care of everything immediately. City Roofing has quality people, service and products which makes them an AAA+++ Company. I was impressed with their process from start to completion.After completion they show you and send you pictures of everything from the start of the job to completion. If you choose City Roofing for your roofing needs you will not regret it. I know first hand there is no other Company out there that meets the needs of a customer as City Roofing does!I!!! read more

Our new roof is excellent. It is a beautiful and highly functional metal roof that has ended our damaging leaks, reduced our high electric bills, added years of life to our AC system and even garners admiration from our neighbors. There is no doubt that in addition to being wonderful to work with, they run an expert company of very fine professionals. This roof was 29 years old, also known as Mount Everest due to the extreme pitch, has three levels and gave us all some not good surprises including --Completely rotted chimney that needed replacement --Chimney cap replacement --Replacing rotted trusses --Installing hundreds of hurricane straps Other surprises include the lengths they went to --Make sure the new chimney stone complemented our home's existing exterior stone work --Replaced rotted fascia with the same grain and type of cedar --Sealed the fascia to match it to the existing fascia --replaced the gutters to not only finally work (our existing ones were non functional) but also made them beautiful we did extensive background checks on city roofing and similar competing roofers. I personally looked up every relevant permit for work done by all so I could judge how many completed roof projects by contractor, follow up repairs or issues, and related. Despite this, we were still a little apprehensive because the project was so big and we knew we'd have a large crew here daily. Also, as much as we liked their salesperson (jackie) we were expecting speed bumps between what was sold and what we got. Amazing: jackie might be one of a handful of completely honest sales people. A pleasure to work with. The crew was a revelation. On time every day, from gate entry to getting up on the roof and starting work under five minutes, no cell phones, no cigarettes, very respectful of our property. Really, a joy to welcome them into our home There is no way this roof was going to be cheap. But you get what you lay for, excellent results and top notch service and respect for our property read more

Avoid at all costs!! I didn't know anything about roofing or how much it usually costs and they about to charge my $5,500 for a repair for which I almost paid for, thank god I got a recommendation from a close friend and was able to fix the roof for $800, very dishonest. read more

Both my Husband and I, Highly Recommend City Roofing! In our opinion the best roofing contractor in South Florida. We had multiple quotes to replace our roof, a process that spanned over 2 years. What we found that many of our low-cost offers, those contractors were out of business within the 2-year span. When we were ready, we re-connect with City Roofing. We are so happy we did, as we can say that process from beginning to end was truly a pleasure. Jackie, salesperson, took her time to explain options available and walk us through the quote, not in a rush or any pressure tactics. Once the contract was signed, we set a time with Natasha the project manager. Natasha came out to our home to meet us to walk through the process. She was there for any questions no matter how big, small, or crazy that we had. Natasha was a great lifeline providing guidance to us as we had never done a roof replacement project. Once the job got started, we appreciated that the team took meticulous care of our home and surroundings, protecting our property as if it were their own. We were also grateful that team was professional and timely, at the end of the day all areas were left clean and clear of debris. City Roofing uses a wonderful electronic project board that allowed us to see steps of work done daily, over 200 pictures from start to finish, from Tile roof removal through Full Metal Roof installation. Additionally, this board served as a depository of contracts and permit paperwork and quick way to online chat and communicate with the Natasha and others of the team, right from an app on your phone or computer! We loved that they worked with complete transparency with us and valued their level of integrity. From beginning to end this is a TOP NOTCH company with Amazing, Genuine, Caring and Ethical professionals. My husband and I want to THANK Mario and Candy for their excellent team and for partnering with us as we now have a safe and beautiful new Metal roof. We hope that this review, may encourage you to contact City Roofing and give them an opportunity for your business, they are truly head and shoulders over all others. read more

Lets face it, having a company do work on your house is stressful! You wanna get a few quotes, compare the knowledge of each person/company, reputation, previous work, etc. but in the end, you still worry. Well, I can honestly say that after all the deliberation and angst of making the decision, I am glad I chose City Roofing. They had great communication, polite staff and even made sure the little details were taken care of. I am sure this isn't a surprise to those reading this review, but Miami is a tough place to find decent work! I am thankful to have found this company and would highly recommend them for any roofing issue you may have. read more

Very professional company. They do excellent work and stand by what they do. A bonus for the ladies is every man that I have encountered from City Roofing is very easy on the eyes. read more

I don't usually leave reviews but I just felt the need to share my experience. Nothing against the sales Rep Jose who came over and did his job even though he cancelled on me for the 2nd meeting at the last minute but I understand emergencies occur. So I asked for the quote/estimate to be email until he is able to make it and he said he couldn't "company policy" mmm ok i let it go, shows up for the 2nd meeting and gives a nice presentation on his laptop about the company, the owner, wife and 5 kids( I guess thats why their prices are double from other companies) so after about 30 to 40 mins we come to the page that i was interested... Prices! So we start with the cheapest, medium and best. I thought my heart almost stopped for a second...Talk about getting paid, all I can say is WOW, to make it short I got a quote from another company who offered the same services, material, and work for almost half the price. So i was polite to the guy and honest and told him those prices were too high and im getting quotes from different contractors and i will make a decision by probably first week of december for which he replied " this is only valid for 15 days and if i would have known you were not ready i would have cancelled and rescheduled" Ok so talk about customer service skills. Anyway I told him thank you and if anything i will reach out for which I showed him the door and extended my hand to say goodbye but apparently he didn't see it and left me hanging. I will again give him the benefit of the doubt...So my final thoughts about this, if you want to overpay for a roof then go ahead and reach them but there is definitely better options out there if you keep on looking. Thank You read more

These guys are a bunch of lazys asked for an inspection of my roof when the guy arrived his excuse was its too hot to go into the attic then I said why you charged me 50 dollars when making appt then you come and do nothing the company knew the time of appt they could of explained which they never did be careful when hiring read more

Excellent!! I quoted several roofers for my house, and while City Roofing wasn't the cheapest, their service and reviews convinced me that if I wanted a headache-free roofer, Mario and his team were the way to go. Honest, didn't nickle and dime me for "additional" work that isn't really needed, and pointed out things that were absolutely necessary. Absolutely thrilled I went with them. Definitely recommended! Quality work, quality service, timely work...JUST PERFECT! read more

Couldn't be more pleased with the service and responsiveness with City Roofing (especially JP!). JP was so pleasant and really took care of us from day one. After getting nowhere with other roofers it was a relief to work with City Roofing with ease. Everybody we encountered with City Roofing from JP, Natasha and the roofing crew were very professional and friendly. We did find one area to be patched up and somebody was at our door within hours to fix it. Again, super pleased, and would definitely refer them and use them again when necessary! read more

City Roofing was a pleasure to work with from the very first call to job completion. I would not hesitate to recommend City Roofing to my friends, colleagues and family - as a matter of fact, I already have. Thank you City Roofing for providing such excellent service and quality workmanship!! read more

Living in Miami, it is difficult to hire a company that shows up on time, completes a job, has courteous staff and overall does an exceptional job... City Roofing does all of this. We had a small job and yet, from the very first phone call, the office staff treated me like a friend and the workers came to do their job in a timely manner. They were very respectful, kind and professional. They went above and beyond what they were hired to do, gave advice and assured us that all the work would be completed on time. They were clean and left no mess behind. Additioanally, they didn't overcharge. Trusting a company to work on our home was scary after other companies didn't come through as promised. City Roofing does what they say, when they say it will be done and the entire staff worked together to make us feel comfortable. This is the only roofing company we will ever use or recommend. read more