I walked in after getting my brows done next door, which is an amazing spot too by the way. I was…read moreseated right away and waited until it was my turn to get a pedicure. I love that it is a family business and the service I received was wonderful! Very friendly and patient. My pedicure was one of the best and most neat pedicure I have received in a while, most places just do not take the time. It's hard to find the hours online to know ahead of time if theyre open. I hope to get lucky again and walk in to receive the same service as before. I'll look no further for another nail salon.

Lyn, Ben and staff are friendly, knowledgeable and creative with their work. I love going here and…read morefeel so comfortable!

Absolutely stunning salon. Lots of nail techs working. My daughter & I went in for pedicures…read more She ended up upselling me a manicure also. My pedicure looks great, and is holding up well! The manicure was shellac polish French Manicure. She took her time and was so friendly. However, it's only been a week, and the corners are already chipping off. She applied the polish on my cuticle, so now it's pulled away and is catching in my hair. (I know that's natural growth but I've never had it touching my cuticle before) I've had shellac many times that lasted a month or more. But I'd definitely return for pedicures.

What's the point of booking an appointment if you still have to wait 30-45 minutes? Will not be…read moreback.

Since going to this nail place, I've gone to three others, and these are the things I have…read morediscovered: (1) All non-salons are kind of messy and classless (2) The service is going to be hit or miss anywhere (3) The only important thing in these quick, cheap nail places is how good the manicure is So I have to take my two stars back. I'm so sorry, Phantastic Nails! If I'd known then when I know now, I never would've given you two stars. Your manicures are really great. I went back, and they did such a good job again. They even had the Travel Channel on instead of SpongeBob. I just did shape and color (shellac), and it cost $20 instead of $30 for the full manicure. I will say, though, that their shellac color selection leaves something to be desired.

I have been coming to Phantastic Nails for about 9 years. Trung, Trang, and Liz have all taken…read moregreat care of me over the years. I recommend all of them. I went in over the weekend to get a shellac mani. While I was there two elderly ladies called and cancelled their appointments. One cancelled because she fell, Liz said that Trung offered to go to her house to do her nails if she wanted. How sweet is that?! Going above and beyond for their customers. I know that Liz takes extra time with clients that need extra time. If you have a physical disability, that doesn't matter to anyone at Phantastic, they'll do your nails and will not turn you away. I highly recommend this salon. Great quality for years. They're all sweet and you'll leave feeling like family.

I have been getting haircuts by Renee for about 8 years. My hair is challenging because I had chemo…read morefor breast cancer years before my hair never fully came back. It's very fine and thin; however, Renee always makes it look great! She's an artist

I had Ann cut my hair and it was stunning. She was incredibly nice and friendly. I went in for a…read morehaircut after not getting a haircut for about 7 months. My hair was in really bad shape. I wanted to get distinct layers like I had before to add volume to my hair but Ann convinced me to get shorter/less distinct layers. At first I was unsure about the length of the layers they weren't really discernible but I'm so glad I trusted Ann my hair is really healthy and I love it!

I went in for my birthday to get a full set and a pedicure, everyone was very kind and patient, He…read morewent out of his way to find the color I wanted and did amazingly on my nails'

I love going here. Vivian an Toney are wonderful. They both do an AWSOME job. Go check them out you…read morewon't be disappointed.

I get my hair colored and cut at first impressions as well as get my nails done here occasionally…read more For nails, Katie does an amazing job! They always come out flawless and she has so so so many colors to choose from that are shellac styled. For hair, Hannah is the sweetest and does an excellent job every time. She takes her time at the beginning of every appointment to really talk to me about any changes, what os realistic without causing damage, and gives me her opinion about what she personally think would work for my face when I ask for it. I have never had an issues with my appointments either. Keep doing a great job First Impressions!

I got my hair cut and colored at my usual place. It's a long story, but my stylist literally…read morebutchered my hair. It looked like a three year old took scissors to it. It was awful. I was in tears and wasn't sure what to do. I ended up at First Impressions. I was scheduled with Lexi. All I can say is thank goodness for that! She agreed it was pretty bad and said she'd never seen hair cut that terrible. My hair was past my shoulders and when I got to her it was right above. She was so kind and took time to listen and really look at my hair to see what she could do. She spent almost two hours fixing this. She tried to keep my length and tried her best to blend it all together. It just wasn't going to happen. I ended up with short hair, but it looked really good. She did such a fabulous job and was so nice about the whole thing. I was able to walk out confident and really ended up liking the style she was able to give me. She is a true gem! I would definitely recommend her and the salon.

House relaxing from the door. Therapists are awesome! I need to go more often!…read more Try it out! You won't be disappointed!!

Got a massage for my birthday and the experience was nice felt great for days. Undid a few knots in…read moremuscles, in my back. Staff were polite and professional, the place has a nice ambience very relaxing. Had a nice bottle of water while waiting for my appointment. Chatted after massage and recommended lots of water which I did drink. Planning on a return visit :)

Every year for Mr. MVP's birthday I surprise him with an experience instead of a tangible gift. We…read morehave been married for 16 years and when we need something we simply buy it, so I like to give him surprise events and adventures (we actually call them birthday week adventures) that he can remember. This year his birthday adventure was a day at the spa. He has had a normal massage from a professional at the Healing Arts Center before, but he has never had a manicure, pedicure and facial. I wanted the whole package. I called an entire month in advance only to find out Willow Day Spa was booked. They were able to fit him in for a massage and manicure and pedicure, but they could not fit a facial in - I made the appointment. The price was around $200 for a 90 minute massage and a manicure and pedicure. I have absolutely no idea if this is a good deal or not. I'm just passing along information. I called the day before and confirmed the appointment because I had not received a confirmation call. I also asked if they had any cancellations for a facial and was told there was still no room on their calendar. The next morning I sent Mr. MVP off in the car with an address and wished him luck. He really enjoyed his morning. He said the staff was very nice and professional. The building was lovely and very clean. Mr. MVP is agreeable with everyone, but he was really impressed with all of the people he met and actually suggested that we go back for a day in the future for him and I. He then told me that the staff said they had room for a facial if he could stay until 2:00 p.m. This made me a little angry. I did not say anything to him because it was his birthday adventure, but I was told three times there was absolutely no way a facial could be worked in to the schedule. Ugh. Mr. MVP had a nice morning and it was a mostly simple scheduling process and I could make the payment over the phone. Willow Spa does have packages available, but I would recommend calling way in advance. I obviously did not give enough advance time on the calendar. **As a note for those of you who go and do get a massage and are smell sensitive. Mr. MVP came home and had the strongest scent of whichever oil Willow Day Spa uses. Even after he took a shower it was STILL there. The oil just hung around and would not leave. We have an almost scent free house because of my severe allergies and this smell was so strong it took over our entire house. After one more shower and changing the sheets the smell is finally gone.

Unfortunately, although their service is great, their third party booking service Vagaro stole our…read morecredit card card information. Would be very cautious using this vendor again or only pay in person.

I have been looking for someone for a nice haircut. Tried 3-4 stylists was never happy. I am so…read morehappy i found Renee, she gave me the exact haircut i wanted. She's a perfectionist Xx

Mindy is the BEST hairstylist ever!!! She is knowledgeable in all the latest trends, cuts and…read morecolors. She also has extensive training with TIGI and is an ambassador for them. I have been going to Mindy for years before recently moving to Seattle and miss her dearly! She also does extensions by Great Lengths, which are the best. I was able to keep mine in for over 6 months! Bottom line, if you want phenomenal results you just definitely check out this hidden gem in Kalamazoo!