A sign hangs outside this hotel that says "4 Star Rated".... Yeah right! Maybe out of a 20 point rating system. Who gives out these ratings? On our tour of Ireland this was by far the worst hotel on our trip. In all fairness, the location is pretty nice. It's located on the river, only a few steps from the Pease Bridge and maybe a block or so from the inner city. That's where the good things end! The hotel is old and the amenities are poor or nonexistent. Where do I start? No refrigerator, only two plugs in the room which are located far away from the bed. The beds are hard and uncomfortable and the pillows suck (flat and hard)! No air conditioning and the TV is tiny. Instead of A/C there is a fan in the room. Food on the breakfast buffet ran out fast and took a long time to restock. And the service was in no hurry to get anything. Entertainment in the bar area was comically bad. I actually thought that it was karaoke when we walked in and sat down! read more

City Hotel - Four Star?? Maybe 4 out of 20! - Hotels Near Me - Londonderry, DRY

They are currently mid construction and the hotels kinda out of sorts. Our room was very hot and the bathroom was out of date. The hot kettle in our room was dirty. My mom's adjoining room had a leaky toilet. Not great for a stay away from home especially when you are paying for it. read more

They are trying to redecorate the entry lobby forever and that seems to have stalled completely. Only one of the two elevators work with higher level room access keys while they dump a 100 or so bus guests off while your trying to check in. They close the bathroom sink drains so you can't open them. This place is so mismanaged it's pathetic. read more

Absolutely the worst Hotel I've stayed in on this trip. We were taken to room 417, which does have a nice view of the river and the Peace Bridge, that is the last nice thing about the room. Initial impression as we entered, dark dingy, soiled torn carpet, beaten up torn furniture and surfaces sticky to the touch. No plug in for phone next to the bed. No safe, the only bathroom amenities were two tiny tubes of body wash. That was it. We called downstairs to speak to a manager, finally one appeared who was initially unhelpful about moving us to another room, but when I advised him I didn't mind paying for an upgrade he said there was another room available. We were moved to room 415, better and cleaner with more light and no torn carpets. None of the rooms have air conditioning so they became like saunas. The breakfast is served buffet style and is pretty disgusting. Dried out bacon, the cheapest tasteless sausage, reconstituted egg mix that actually managed to have a slimy texture. In the continental breakfast section there was a sad little bowl of canned fruit, some slices of processed swiss cheese, no meat that usually is served with this. Breads consisted of brown, white, a whole grain and some croissants. No other pastry was offered. In talking to another group of people they said the breakfast never changes, it's always the same. I had asked the general manager if he was aware of the negative reviews on Yelp, he said yes, but the hotel was owned by three families that put no money into it and basically depended on the large tour groups that came through. So I'm guessing that the only way things are going to change is if people on the tours give bad reviews to the tour companies and they stop using the hotel. Thank goodness our last night, the room has retained the heat of the day even though it's cooler outside, then inside. There is no way to be comfortable Horrible experience read more

City Hotel - worn soiled furniture in lobby - Hotels Near Me - Londonderry, DRY

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We stayed 3 nights. We mostly enjoyed it and it was a comfortable stay. Check in (and out) was prompt and breakfast was an add-on choice, at reception, on arrival. The room was comfortable with a very good recliner chair, a desk, a table and other furnishings. There's a fan, tea/powdered coffee, kettle and a small tv. We slept very well, and despite overlooking the front of the hotel with wind blowing up the lough it was very quiet overnight. I was awoken one night and it was pitch dark; the rain violently hammered the window as it blew up off the lough. It was lovely to be snug/warm with a howling wind outside. I noted other reviewers felt this place needed a makeover but while there's some wear and tear almost everything worked and usually worked well. The exceptions being one of the two lifts was out of order the whole time (and a nuisance with covid) we had to push the lift going up button to make the down button work, the coffee machine at brekky struggled and the apple juice dispenser kept pouring juice a while after the glass filled. Gerry, the concierge, was fantastic; he looked after all our needs in every way we asked of him. We did not use the pool area at all so can't comment but where it fell off the rails a bit for us was breakfast. Day 1 it took 10 minutes to get porridge, I had to wait and go back a few times before it was made, on day 2 it was over 20 minutes. I got an apology yet day 2 was quiet compared to the previous day. The lady doling out the breakfast had said she would bring it to me but she didn't bother. I caught a passing waitress and that's what got me my porridge - apparently the 'cook' 'didn't know where I was sitting' and seemed not to try too hard to find out. I asked for croissants on day two to be told there were none, only for them to be offered 10 minutes later. The coffee machine was producing pretty poor cappuccino and the percentage of milk was tiny. I may be wrong but it struck me at breakfast that it's over staffed and under managed as no one seemed in charge nor cared very much. I'd guess focussed effective management would iron out a lot of easily avoidable issues which would benefit customers and owners. By day 3 I collared a chap in a suit with manager on his badge. He brought porridge to me in 5 minutes. It's becoming a very competitive tourism scene out there and it just be really challenging to keep any business open these days but bearing that in mind I do get irritated when I see breakfast food cooked in huge batches just for the convenience of the 'cook' and to heck with the customer. It seems most folks don't mind, that I'm the odd one out and they just fill their plates - fried potato bread is delicious but it becomes poor when drying out in a Bain Marie. Similarly oven cooked bacon is convenient for the 'cook'. There's no crispy bacon. The potato bread and bacon here were already over - cooked before they hit the Bain Marie for a few hours. Potato bread should be shallow fry cooked in very small batches for customer benefit, not dropped into deep oil. The plastic skinned, cheap, fat laden sausages and other cheap meats and battery hen eggs aren't great eats so I don't bother but to be fair buying and frying the cheapest meats/eggs isn't exclusive to this hotel, rather it's all to common. All in all a good three stars but the way the 'cook' prepared the food at breakfast, poor quality eggs and meat, factory made pancakes (when these are easy to do in house) with pre - frozen croissants/pastries convinced us not to dine-in at lunch and dinner and if we were here for a few days in better weather we'd go out for breakfast too. read more

I walk in and ask for a room. I'm told they're completely booked. The woman was very friendly. However, a man walked up next to us and was told there was one room left. I interjected as she talked to her coworker. She was able to switch a room and somehow get us both a room. However, the only one left is the suite. It's 250 pound...whatever, I figured it's a suite and I'm tired. I see the other guy in the elevator and ask how much his room was. 300 total for two nights! Must have been nice to grab that one. I'm a little irked but I let that go. Then we get to the room. It's decent...fairly large...good view. But man...it has some issues. Damaged furniture. Rusty fixtures. And the grossest part...the water pitcher has a brown film on the bottom. When is the last time it was cleaned? We go out for dinner and return later. Go to turn on the bedroom tv. There is no signal. Can't figure it out. Call downstairs. He says he will send someone up. I wait a half hour before deciding to just go to bed. I call downstairs to let them know no one showed. He tells me they came and knocked but no one answered. Maybe they did but we absolutely didn't hear it and why wouldn't they call again? The guy was polite but just didn't seem to care. The next morning we hear a knock. Guy is there to fix the tv for us...at 10:30! Check out is 11. Gee thanks. On the way out I noticed that one pair of slippers is different than the other. I ask my girlfriend if she had brought the other pair. Nope. So clearly one pair came from ??? That pair is not in a package like the other and has a mysterious brown spot on it. Disgusting. Oh...and there was a random pacifier under the couch. When I told the front desk lady about the slippers she shrugged and said "thanks" as if I was just returning them to her. This place is just a special combination of clueless and worthless. read more

Stayed at this property on a crew layover for five days. Pros: Excellent location for seeing the city. Right next to Peace Bridge and fantastic park on the other side. Very friendly and helpful staff! Good gym/cardio room. More equipment than normal and a pool. Easy walk to restaurants and pubs right across the street. (The Exchange was good as was Browns in Town) Ok-Good on-sight breakfast room. Totally self serve. Cons: No central air in rooms. My room was warm at night. Windows limit opening for safety. My co-worker had road noise facing the street No exhaust fans in bathrooms. Your room and the hallway (from other rooms) will smell like doodie after your morning ablutions. People slam their doors early in the morning and they are loud as they are wood. No conditioner in bathroom or wash cloths. No room safe. (Housekeeping respected my DND sign) No outlet next to bed for charging/phone alarm. (No clock in room) Kind staff and very nice people. Likely would choose another property next visit. read more

Had a booking with hotel for Sunday 10th Dec and phoned and told the hotel I might have covid and they are still willing to have me as a guest. I called and asked could I change my date of stay and was refused cause I did not call them as if I knew I was going to be sick! No consideration for health and safety of other guest. stay clear of this hotel!!! read more

Great location, which is the only positive thing I can say - customer service is not a priority for the staff and management. We stayed here while doing a 15 day self drive tour of Ireland booked through CIE International months in advance and free parking was included at all hotels. Yet when we arrived at hotel, there was no parking spaces available in their garage and we were instructed by concierge to park in a lot across from hotel. Awoke in the morning to a £90 / $115 parking ticket on our rental car! The evening we arrived, we attempted to visit the restaurant, but were turned away because the kitchen was closing in five minutes. We were directed to the bar for food, but after finally getting a table, the waiter picked up the bar menu from the table and told us the kitchen was closed! Hotel room was adequate, but the entire hotel was antiquated and in need of renovation. There was no air conditioning in the rooms, which got extremely hot and humid after someone showered. Rooms did come with a table top fan, which was useless. Speaking of useless, that pretty much describes to assistant hotel manager we spoke with. Apparently the only thing he was capable of doing was saying "I apologize" and he never fulfilled our request to speak directly to hotel manager or to have the manager call our mobile phone. read more

Like most of the other reviews, the location is the only reason you need to stay here. Some of the staff were friendly but the ones that were not, shouldn't be working in the hospitality industry. On the Saturday night when I stayed, had to wait in line and confirm my room number outside with the "security." Only hotel that I have ever stayed at that didn't allow guests into the building. Also when their kitchen closes, don't bother bringing food back. They won't let you eat anywhere but your room. Overall disappointed in the way guests are treated. read more

Really nice hotel! I was here for a wedding ceremony and reception. It was a beautiful space, well maintained, and the staff was very professional and organized. With 200 people in attendance this was an amazing feat to keep us all corralled where we should be (like herding cats) and entertained during all the transitions. Simply stunning! read more

The hotel is nice in many ways, but I can't recommend staying here. It has a classy, old-broad atmosphere with a man in front to open the door for you, and reception staff who were friendly. The room was spacious, though spartan with niether wash cloths nor air conditioning provided (windows could be opened a wee bit and there was a nearly completely operable fan in the room). Rooms were dim and there was some mold growing on the bathroom vent. And if you are driving, have a backup plan for parking because their small garage fills up quickly (reception can help but call them prior to arriving)., Old world charm is nice, but not so much when you're tired, confused and in a strange place. I have no idea of how other hotels in Derry compare, maybe they're all like this. In that case...."Never mind". read more

The food was alright, but too expensive for what it was. Breakfast was buffet style, but had subpar quality. The living quarters we're worse, mold in the showers (and associated smells). Would recommend eating out and probably staying elsewhere. read more

The City Hotel has a great location, but is way overpriced and otherwise underwhelming. The room was spacious, but had major circulation problems - there was no A/C and it didn't get much of a breeze with the window cracked open. Wifi was free, but we had to get one code per device from the front desk, and each code was only good for one hour of wifi... very inconvenient and weirdly restrictive. The staffmembers we spoke with were friendly, however. Also, the ramp into the parking garage is only wide enough for one car, and is in-out - so be careful! read more

Very nice hotel, nice room with beautiful view of the Foyle river and the Peace Bridge, plus an abundance of washcloths!! I was here for a short stay in the city plus a family event / meal catered by the hotel. The food for the meal was very good, service excellent and the staff went out of their way to accommodate vegetarians / vegans / diabetics in the party who had not made any previous arrangements. The bar was very nice, and the bar prices great. The breakfast buffet was very good, and there was a lot of it. Restaurant staff were very nice and attentive. 4 stars instead of 5 as they have some mystery deals for free breakfasts and/or dinner if you make a reservation by phoning the hotel directly. I called and they were to call me back, but they never did. I booked thru their website as I was in a hurry to secure a booking, and missed out on any deals. Within walking distance of major shopping. Recommended. read more

Only stayed one night. Hotel in good location, but not a great reception from front desk staff was none inviting putting it nicely. Small driveway I'm in front of hotel Lower hotel parking garage was full with only 40 spots available, had to use alternate paid parking garage adjacent to hotel, poor design for a 4 Star and a 158 guest room hotel. Had dinner on arrival food was good but had to continually ask for service basics, I.e. something to drink "water", refrigerated cold bread with the butter she brought. Rooms are spacious. Breakfast was decent, once again restaurant staff lacks. Will not recommend read more

The room is fine, service is great, a couple of minutes from the city wall (centre). Only thing was the instructions to their hotel stop at the roundabout, I ended up going up a street and back on the quays and go around the roundabout again to get to the entrance of the hotel car park. But once you know, it's really handy. The only big let down is the dinner there. The dessert was nice but the main could do a lot better, it does bring you back to ye olde crap dinners. But the price of the hotel is reasonable and I do recommend it to people visiting Derry. I would next time, just not have dinner there. read more

Worst hotel buffet breakfast of our 2 month trip, bland, insipid, tasteless. Same precooked scrambled eggs, decent bacon and sausages, but mushrooms and tomatoes had no seasoning, no herb, salt or pepper, just lukewarm and utterly boring. King sized bed in a big room, only one bath towel, no wash cloths, no body lotion, toilet runs continually. Plus side, windows are decent and we were far from the noisy wedding party which, we were told, would go on until 1:30 in the morning. I could hear the bass when I woke up at midnight but it sounded far away. I pity anyone with a closer room. The hotel did loan us a long extension cord so my husband could use his cpap machine and the Virgin wifi is decent. The bathroom door opens into the toilet which makes navigating in the dark awkward. Bathroom door handle is very loose and the bathtub grab bar is pulling loose from the wall. If you needed it, I doubt it would hold. read more

I'd like to write an unequivocally favorable review of this hotel. The location is good.The rooms large and well appointed.There is one major problem , I have never been in a hotel that had such poor air circulation.There is no HVAC system and the windows don't really open.As a consequence the rooms are stifling even in October.Obviously they know there is a problem .The room had a large fan in it that was a plug in .I don't know if they can fix this but they need to look into it.Big plus , it's next to a large TESCO read more

Our stay here at the City Hotel was near perfect. Room was clean and the food in the restaurant was excellent. Earlier comments about codes for WIFI are no longer applicable...you just signed using your name and e-mail address...it couldn't have been easier. The hotel is well located for visiting L'Derry and the surrounding area which is breath taking. Didn't use the health facilities but they too looked great...bring a bathing suit. There is even nightly entertainment at the bar! like I said...near perfect! read more

Nice spacious room. Fab view of city and river. Friendly staff, easy wifi. Restful atmosphere.