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    City Glass

    5.0 (1 review)
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    Services - City Glass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

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    A&L Auto Glass - Windshield Replacement

    A&L Auto Glass

    (2 reviews)

    They get 1 star on the premise that 0 can't be given! Booked an appointment of their offering, told…read morewould call on the way. Well, they didn't, didn't turn up, didn't answer emails or calls. I've asked since what the issue was and if they intended rebooking, no answer, so a local company who couldn't originally fit the job in are now booked. Wouldn't consider these guys again.

    Would give ZERO stars if I could. Let me start by saying I…read moream a small business owner and can certainly appreciate what it takes to earn a customers business as well as service them after the sale. I believe in giving business company's locally wherever possible, but this was a huge backfire. Lesson learned. Safelite was the same price as A&L, but they are a big company and likely actually stand behind their work. On the front end, everything was pretty normal in regards to pricing and communication. Then the new windshield install went OK after they were over an hour late to the apt at our home. Again, owning a company I fully understand things pop up and it can be easy to get behind. The owner (who did the install by the way) made it a point to let me know to contact them with any questions or issues and they would get me taken care of. After just a few months, we were at the beach and the review mirror fell off, presumably from being in the heat ... BUT obviously because it was not reinstalled on the new windshield properly. I went to the local place down there to get some proper adhesive to reinstall it but quickly found out that there was a custom fit gasket needed based on the design of the review mirror. I contacted A&L in early June as soon as we returned from our trip. We made appointments for them to stop by twice that they were not able to make because they got busy / backed up. Being understanding of this, we agreed that they would stop by at their end of their day during a Mon - Fri, whichever day they could make work. Surprise, they never showed up. I then sent a message asking if they were going to ever come look at it in early July and that message went unanswered. I spent more money out of my pocket trying to find a solution that just wouldn't work. I also couldn't find the parts from the manufacturer or aftermarket stores I needed either. Those places just wanted to send me a whole new mirror set up for $350! One of the places was nice enough to tell me that the installer of the windshield / mirror should have a way to get only the parts needed to fix the mirror mounting. I followed up mid-August (yesterday) and the reply was they are not liable but were going to look as a courtesy. My warranty only covered stress cracks and leaks and workmanship. When I asked how my mirror falling off that they installed was not their workmanship, they said they see people hit the mirror all the time and big chunks of glass come out, followed by they weren't accusing me, they just hadn't seen it to know. Well, they hadn't seen it because they never came to look at it like they said they would. So in summary - it has now been 3 months that my wife drives 160 miles per day, 3-4 days per week without a rearview mirror. We are still looking for a solution and plan to bill A&L for our costs to fix. STAY AWAY FROM THIS COMPANY! I was talking with the owner the entire time, so nowhere else to go to escalate the issues and get a resolution.

    City Glass - autoglass - Updated August 2026

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