Have been using Fairlane exclusively for 30 plus years on Vancouver buildings. always on time,…read morethorough complete inspection and no issues. Second generation company so they are around for a long time. Gord Gooch Vancouver

We worked with Fairlane at our building for 20 years. When I took over being the strata manager, I…read morestarted digging a little deeper into their inspections. They seemed okay but we noticed, for one, that fire extinguishers were deemed 'expired' and in need of replacement, when upon closer inspection, we could see that they weren't. Could be a mistake? Another time they reported some ball bearing in need of replacement in the mechanical room. I literally overheard the two guys arguing about who's fault it was and how to handle it and I walked in on them. They said they had been talking about another job but whether it was our building or another building, it seemed odd. We got that fixed but it took months. So eventually, after several other small incidents mounted, nothing major, I switched companies to a smaller company who came in and walked me through the inspection in a very transparent and educational way. I immediately could see the difference and the report was thorough and easy to follow. We recently had an urgent issue come up with one of our air compressed lines and despite best intentions, our new smaller Fire Safety Company didn't have a tech available to help asap. So I called Fairlane back. They at least knew the building and I needed their help. After some back and forth, they finally came back to me and said they could not help since we had terminated their service. Since they had not done the last inspection, whether the issue had to do with anything that was inspected or not, they would not come out for this issue. They said it's an industry-wide protocol not to help with urgent issues like this, if the building was inspected by another company. I called my smaller company who couldn't believe it. Apparently it's standard for other companies to jump in when another company can't make it. I called another company, BarTec, and they said they had never heard of such a policy and would be happy to help right away. Even though this could have been an opportunity for Fairlane to win our business back, it instead just confirmed we had made the right decision to leave.

Great company! Honest reliable service! I was given the run around with another Fire & Safety…read moreoutfit with delays and wanting to re-inspect after a previous inspection 3 months before!!! Sticking with Jones Fire & Safety from now on for all my properties.

We are part of the strata council and your company just did a fire inspection here. Without a doubt…read morethe representative who came to our door was the rudest person who has ever arrived here in 15 years. Rude by something I have ever seen. I said hello at the door and your employee pushed passed me and without even an acknowledgement that I was a human being. He simply sprayed into my 2 smoke detectors and left. Clearly this is a very unhappy employee and it makes me ask why?

Very good professional service, particularly Mike, who was very patient with my after-hours calls…read more They didn't end up needing to make an in-person visit, thanks to the care and attention in troubleshooting the issue I was having.

I had a problem getting my gas fireplace to light. The pilot light wouldn't come on. Although I had…read morereplaced the batteries in hand held controller and the receiver, he identified that hidden in the back was another receiver that ignited the pilot light. I didn't know about it and it was well hidden. A relief that I don't need to worry about something going wrong that could cause a dangerous problem. Pleasant service and instant arrival as he happened to be driving only a couple of minutes away.

Terrific service from Kevin this morning. He was…read moreconsiderate in our home and completed the service efficiently and without delay. He was also kind enough to explain what he was doing and how to get the most out of the fireplace - it seems our previous service tech charged us twice the price and did not set the fireplace up for success - we were only getting a small amount of flame and uneven wear on the logs(which happened to block out most of the flame). Would absolutely recommend Kevin's services - completed on time and at a fair price.

We've used Heatco twice now, once to replace the furnace burner and the hot water tank a number of…read moreyears ago, the second time just yesterday to replace the complete furnace. Theo was the technician the first visit, and Sia did the recent call, both provided top shelf service. I found them to be on time, accurate, very fair price wise and ultimately highly trustworthy, along with being good people. They won't sell you something you don't need, but also won't just band aid a solution. They will recommend what is necessary to do now with an eye down the road as to what will be your best choice long term. In our case, they could have replaced the blower and other parts on the old furnace for about half the price of a new one (which comes with a 10 year warranty), so the decision was easy to replace the entire unit. Expensive now but don't have to worry about again. Cannot recommend these gentleman and this company enough!

Super impressed with the service. Called me back right away to book an appointment and kept in…read morecontact as well as came on time. He spent a long time trying to figure out the problem with my fireplace, however it ended up he didn't have he part to fix it, so he went away to find out where to get it. After spending two hours on it, he decided he would have to get a specialist to help with it. And he didn't even charge for the time! I really appreciated the professionalism and work to fix it.

This company solicited their service for furnace cleaning by telephone…read more They quoted $100 for this service. While cleaning the furnace they said they had to replace the furnace igniter and flame sensor. For the furnace ignitor they charged $349 and the flame sensor $189. On line you can see a furnace ignitor is $85 and the flame sensor is $13. So, I was charged $538 for parts valued at about $100 plus the furnace cleaning! When I complained about the high costs they gave me $100 back. I asked that they refund another $100 but they would not. My furnace was running fine before they worked on it and is working just the same now. So, it is hard to judge the quality of their work. I know they ripped me off with way too high prices for the parts. So, I would say this company has very poor ethics, don't let them into your home. They are just looking to take advantage of their customers, especially unsuspecting seniors.

Our furnaces (we have 2) both went haywire yesterday, resulting in an interior heat wave in…read moreNovember! I got in contact with Sam, who was here on Monday morning, and fixed everything. The culprits were the thermostats which both decided to die together. He even fixed my stove gas burner in 30 seconds as he was leaving! He really knows his stuff, gives great advice on how to get good value and save money. I would highly recommend him.

If I could give this company 10 stars, I would!…read more I spoke with Kennedy, a lovely office worker who was able to book my family home in for a glass repair within the same day of the phone call. Our technician Tony was extremely knowledgeable, was able to take the glass and repair it within a day, and sent us an invoice and payment link online as we didn't have our credit card for him to take the payment that day. Will definitely recommend in future and thank you Kirkstone! :)

Kirkstone has been our go-to hvac company for all of our furnace servicing for our rental house and…read moreeven our own house for several years now. We highly recommend them!

In early Dec. 2025 I made a requested an estimate and servicing to BCVAC for air duct cleaning,…read moreservice of tankless hot water system, furnace and fireplace. Service was made next day however, to my surprise, it was a contracted provider (Midland Mechanical) who spent a total of 95 minutes (8:45 am - 10:20 am) completing all the work. Air duct cleaning was questionable. Most registers were not removed; no brush was used to loosen dirt in the vents and only a tiny nozzle was used to remove/suction external dust. I had questioned BCVAC regarding the use of a portable vacuum and was confident that large suction tubing was not required for a home however, in my research, it is clear that the air duct service was less than adequate. Most of MM's time was spent with the fireplace for my non-functioning remote. An initial quote of $348 by BCVAC turned out to be a cost of $867.55 to MM. MM insisted that the charge for tankless water heater was extra (later confirmed as an oversight and rectified by BCVAC). MM replaced fireplace remote (charging an added $393 including labor) and I had to provide the batteries as he didn't have any!! I disputed the charge for labor and cost of the remote but he was insistent. I later discovered that he had replaced the fireplace remote with a broken one. This, I believe, was intentional, as he demonstrated to me that he taped in the batteries telling me it was to prevent them from slipping out of place. There was no packaging indicating the remote was new. 2 days later, the first time I used it, the remote didn't work. Upon investigation we discovered that the battery latch locks were broken. I immediately cancelled the cheque, notified BCVAC and called to have the remote (batteries included!) removed by MM. I believe that BCVAC should have assumed the role of notifying MM however, it became clear at this point, that BCVAC functions only as a mediary and assumes no responsibility for the sub-contracted work. MM was angry that I hadn't given him an opportunity to replace the remote but it was clear that he intentionally charged me for broken equipment. I wanted nothing more to do with MM. Curiously, following his visit to disconnect and remove the remote, the fireplace pilot wouldn't maintain a flame. I then contacted Heritage Mountain H & C (a very reliable company) who spent nearly 1.5 hrs. at a cost of $396.38 to install a remote that I had purchased online. He determined that the safety circuit had been removed and wiring to the thermal couple port was not connected. (How did this happen??) He also cleaned the burner area, fixed the log placement and also issued a detailed invoice. In my opinion, had the fireplace been properly serviced by MM, the burner area would not need to be cleaned nor would the logs be out of place. Jesse from BCVAC was very cordial, honoured the quote for tankless water heater and issued a $50 gift certificate for future use but this experience will not encourage me to use BCVAC again.

It was very pleasant experience. I will see you for the next. Thank you for your professional…read moretouch on my furnace. It is happy now.