Have been using Fairlane exclusively for 30 plus years on Vancouver buildings. always on time,…read morethorough complete inspection and no issues. Second generation company so they are around for a long time. Gord Gooch Vancouver

We worked with Fairlane at our building for 20 years. When I took over being the strata manager, I…read morestarted digging a little deeper into their inspections. They seemed okay but we noticed, for one, that fire extinguishers were deemed 'expired' and in need of replacement, when upon closer inspection, we could see that they weren't. Could be a mistake? Another time they reported some ball bearing in need of replacement in the mechanical room. I literally overheard the two guys arguing about who's fault it was and how to handle it and I walked in on them. They said they had been talking about another job but whether it was our building or another building, it seemed odd. We got that fixed but it took months. So eventually, after several other small incidents mounted, nothing major, I switched companies to a smaller company who came in and walked me through the inspection in a very transparent and educational way. I immediately could see the difference and the report was thorough and easy to follow. We recently had an urgent issue come up with one of our air compressed lines and despite best intentions, our new smaller Fire Safety Company didn't have a tech available to help asap. So I called Fairlane back. They at least knew the building and I needed their help. After some back and forth, they finally came back to me and said they could not help since we had terminated their service. Since they had not done the last inspection, whether the issue had to do with anything that was inspected or not, they would not come out for this issue. They said it's an industry-wide protocol not to help with urgent issues like this, if the building was inspected by another company. I called my smaller company who couldn't believe it. Apparently it's standard for other companies to jump in when another company can't make it. I called another company, BarTec, and they said they had never heard of such a policy and would be happy to help right away. Even though this could have been an opportunity for Fairlane to win our business back, it instead just confirmed we had made the right decision to leave.

our overhead lights stopped working in two of our bedrooms. Tyler worked quickly to fix the issue…read moreand was friendly and professional. I would definitely call them again and recommend for your electrical needs.

Wow, what service. I texted at night when the problem occured. I got a response first thing in the…read moremorning. Ty was actually able to come that afternoon. He arrived on time, diagnosed and fixed the problem in under an hour. I was very impressed. I highly recommend this business.

This company solicited their service for furnace cleaning by telephone…read more They quoted $100 for this service. While cleaning the furnace they said they had to replace the furnace igniter and flame sensor. For the furnace ignitor they charged $349 and the flame sensor $189. On line you can see a furnace ignitor is $85 and the flame sensor is $13. So, I was charged $538 for parts valued at about $100 plus the furnace cleaning! When I complained about the high costs they gave me $100 back. I asked that they refund another $100 but they would not. My furnace was running fine before they worked on it and is working just the same now. So, it is hard to judge the quality of their work. I know they ripped me off with way too high prices for the parts. So, I would say this company has very poor ethics, don't let them into your home. They are just looking to take advantage of their customers, especially unsuspecting seniors.

Our furnaces (we have 2) both went haywire yesterday, resulting in an interior heat wave in…read moreNovember! I got in contact with Sam, who was here on Monday morning, and fixed everything. The culprits were the thermostats which both decided to die together. He even fixed my stove gas burner in 30 seconds as he was leaving! He really knows his stuff, gives great advice on how to get good value and save money. I would highly recommend him.

Great service- - very professional- Sam is great to work with!! Great pricing!! Very…read moreknowledgeable in all HVAC areas!

The entire experience was great from first phone call to the end of the work. He quickly did the…read morework on our hot water tank and charged us very reasonably. He even fixed our furnace for a small additional charge. Sam was very professional and respectful. Highly recommend Aquaflame.

I had a problem getting my gas fireplace to light. The pilot light wouldn't come on. Although I had…read morereplaced the batteries in hand held controller and the receiver, he identified that hidden in the back was another receiver that ignited the pilot light. I didn't know about it and it was well hidden. A relief that I don't need to worry about something going wrong that could cause a dangerous problem. Pleasant service and instant arrival as he happened to be driving only a couple of minutes away.

Terrific service from Kevin this morning. He was…read moreconsiderate in our home and completed the service efficiently and without delay. He was also kind enough to explain what he was doing and how to get the most out of the fireplace - it seems our previous service tech charged us twice the price and did not set the fireplace up for success - we were only getting a small amount of flame and uneven wear on the logs(which happened to block out most of the flame). Would absolutely recommend Kevin's services - completed on time and at a fair price.

We bought a fireplace seven years ago from Maxwell, on recommendation from our contractor. We…read more have been generally pleased with it. We needed some service and called and emailed last week with no response. We called again, spoke to a real person and said we needed some assistance. Their response was... we are busy ...Port Moody? we aren't going all the way to Port Moody! They certainly came all the way to Port Moody to sell their product.

Our experience with Maxwell was incredible, the installation went without a hitch and Neil and Adam…read morewere very personable and professional. Neil went through the functions of the fireplace. As for the product? We could not be more impressed. We purchased a Valor G3.5 insert and it looks amazing. Thanks to Darren and all the folks at Maxwell, we will highly recommend the products and professional conduct. Jack and Leslie

No Job Too Small…read more Having previously had a good experience in getting baseboard heaters installed I immediately went to Wespac when we decided to have the original light switches and door bell in our 1968 home replaced. As before, from office staff to tradesman, the people I spoke to were pleasant, accommodating, and informative. The work was scheduled to be done relatively quickly, and completed by Marvin who did a professional job, leaving no bits and pieces to clean up. For efficient and effective residential electrical work, Wespac would be hard to beat. Mike C.

Fast, efficient coordination with Gary Yap for dedicated outlet and circuit breaker for Rinnai…read moreRX199 tankless hot water heater. Past city electric inspection.

We are part of the strata council and your company just did a fire inspection here. Without a doubt…read morethe representative who came to our door was the rudest person who has ever arrived here in 15 years. Rude by something I have ever seen. I said hello at the door and your employee pushed passed me and without even an acknowledgement that I was a human being. He simply sprayed into my 2 smoke detectors and left. Clearly this is a very unhappy employee and it makes me ask why?

Very good professional service, particularly Mike, who was very patient with my after-hours calls…read more They didn't end up needing to make an in-person visit, thanks to the care and attention in troubleshooting the issue I was having.