I had my crown fall out and was recommended to this place by my friend who is a recipient of their care. Scheduling an appointment with them was not difficult at all and the receptionist over the phone was very courteous.
Upon arrival to the office, I was met with pleasant greetings from everyone in the front office. I work in healthcare and was impressed by the professionalism of the front staff as well as their awareness of making their patients feel comfortable in an otherwise nervous setting. Their office was very clean. The receptionist Chante-Bach Tuyet was incredibly helpful, efficient, and makes it apparent that she has your best interest in mind. It was nothing short of fascinating watching her juggle her workload while also exchanging pleasantries with the patients in the lobby.
I was triaged by Patty the dental assistant, who was just as efficient and extremely friendly. She took the time to get to know me and is extra mindful about any discomfort I may experience when taking the initial x-rays. When not with me, I would peripherally notice how particular she is about keeping the office tidy and clean, sparing no wasted time between patients and attending to the dentist. Now I know why the place is so well kept!
Dr. Alex Tran was the dentist that did my cleaning and replacing of my crown. I can say with confidence that he was the epitome of an empathetic, efficient, and knowledgeable provider. What I liked about this dentist is that he will show you where your cavities are with pictures (which is a huge thing for me because I have had bad experiences on wrong diagnosis in the past), make recommendations that incorporate your financial budget in mind, and if you would like will teach you on the pathophysiology of how different habits you do every day can help improve your teeth that is easy to understand. But at the end of the day what I think is the most important was that this dentist would regularly check in if you are in any pain and will move at your pace. It is also very clear that he also values his fellow employees as shown by the interactions with the dental assistant, Minh (who was very kind and efficient in her own right).
Overall, my experience was a fresh take on my experience with the dentist. If anything, I feel motivated to take better care of my teeth and oddly enough reassured knowing that when I come back in the next 6 months for my cleaning I am going to be taken care of. Keep up the great work everyone at this establishment, I hope it stays like this and I will surely recommend this place to others. read more