The NEMT arm of this cab service sucks. I do not know why Medicaid relies on unprofessionalism. There is no reason why 1 hour after an appointment we're still waiting to be picked up. This is beyond ridiculous!!! read more

Thieves from airport 8 miles to my home told me $30 then tried to charge me 46.. I said mo call the police... he began to fidgir with meter. Telling wait let him fix meter... what... this guy was scary... Kifle Settie 14612.... this cab company is creepy read more

Kamal is an amazing manager. They were contracted for my daughter's transportation. There was a issue with the pickup time and service from the driver. Kamal was very attentive, excellent customer service, and immediately took ownership over the whole situation. He quickly remedied the situation and ensured my daughter's Safe transportation. Thank you so much Kamal!!! read more

August 27, 2024 On August 26, 2024, while traveling to Charlotte, North Carolina me and my 98-year-old mother arrived at the airport about 9:54 PM. After hailing City Cab, LLC we encounter Mr. Kifle Mereto driver of the cab. I tried to show him the hotel accommodation voucher with the hotel address, but Mr. Meteto showed very little interest in looking at the paper. As we approached the City Center Mr. Mereto began to press me as to which Double Tree by Hilton are we staying at? Which I replied I do not know because I havened lived in Charlotte since 1973. He continued to rudely press me on which hotel until I said, "I don't know, pick one." After we pulled into the hotel, I ask him if he would wait until I found out if this was the correct hotel he replied, "No." Mr. Mereto then proceeded to literally take my luggage as well as my mother's luggage as well as her walker and throw them in the middle of the hotel driveway preventing incoming vehicles access to the hotel driveway. My mother, who is unable to walk on her own need's assistances moving around as well as help getting into and out of cars. I find Mr. Mereto's behavior very unacceptable and unprofessional. He defiantly is in desperate need of professional training. This man should be no where City Cab LLC customers until that training is complete. Mr. Mereto's number is 16886, and his badge number is 2621. When I call the complaint number all you get is a recording. Sincerely, Frederick D. Rollins read more

left us at the hotel at 6 AM so we would miss our flight did not show up. Don't recommend this cab company.

Took this service from airport to hotel. Cab driver never turned on rate counter, once arrived at hotel he started pressing all kinds of buttons on the rate machine. Added 3 passengers, $4 in extras and demanded a $5 tip for a $25 ride total for 1.7 mile trip. Flew off the handle once he realized he was not getting a tip. read more

They are horrible! My son missed his Dr 's appointment because they showed up 10 min prior to pick him up from appointment time. DO NOT USE THEM!!! read more

Absolutely horrible!! We had a pick up schedules at 5am. We called at 4:45am to confirm and they NEVER showed up. When we called them they were extremely rude and left us on hold for over 30 minutes and then hung up!! read more

This cab company is horrible. They almost ran me off the road! I cannot believe anyone would be so irresponsible. And their customer service line is horrible. read more

I rode in one of those cabs today and it was more horrible than you can imagine. It smelled so horrible. It was a strong, stong, horrible smell, almost like a burning smell. When I got home and took a shower, I thought I would pass out from the smell. I had a headache and a couple of hours later, I felt dizzy. The cab was nasty also. read more

do NOT call City Cab of Charlotte. We used them from the airport to hotel having a delayed flight.... called for a pick upand he stopped to get another family and left us stranded! read more

Scheduled pick time for 12:50pm, driver claims a 12 noon arrival, driver arrived 12:18(had to flag him down)car inside reeks of Sea food market, Driver EXTREMELY RUDE, return schedule for 2p.m, riding as I type. Same driver, same discomfort!! Dispatcher was INCREDIBLY RUDE on ALL 7 calls concerning my transportation. I'll have this complaint escalated by DDS Transportation immediately. I DON'T RECOMMEND ANYONE TO USE THIS TRANSPORTATION PROVIDER! read more

City Cab was contracted two weeks ago to take a patient three days a week to a treatment center. In the past ten ride engagements, they have been late 8 of those trips (both initial pickup and return pickup), from 15 minutes to 2 hours. Yesterday they simply never showed up, and four calls to the dispatcher ended with the dispatcher apologizing that the driver wasn't answering his phone after repeated attempts, and that I should look for another form of transportation. Just incredible. The driver wasn't answering his phone?? What kind of cab company is this? Unbelievably unreliable. read more

I scheduled a cab last night at 9pm for pickup at 5am to the airport. Guy said no problem, you're in the system. This morning, no cab by 5:10am. I called and they did not see any reservation for me and they had NO CABS AVAILABLE. I am so screwed this morning. I will never use them ever again. ( I only used them this time because of an airline voucher for a cancelled flight yesterday.) read more

The dispatcher responded quickly but only to cover for the drivers. I waited 2 hours for a pick up after several calls to dispatcher and to MTS. Very disappointing service for Mecklenburg county. read more

The absolute worst cab company in Charlotte. I kept trying to use them because they're so cheap, but they're so unreliable and short-staffed it's not worth it. Today I waited two hours for a scheduled pickup, calling the dispatcher repeatedly, only to be finally told they couldn't reach their driver. Kept saying they were sorry. Very sorry. I could call back Monday to speak to a manager. I finally bit the bullet and called Lyft, who arrived in six minutes. I've (stupidly) been through this before with them. I think they survive because social services and government offices use them as the cheapest service in the county. Pitiful. Why are they still in business? read more

VERY poor phone etiquette. I was told they were sending a cab in 25 minutes so I was waiting outside. At 30 minutes, I called and they told me they don't have anyone available so I had to wait a hour. Then they proceeded to hang up on me without letting me make a reservation read more

I called the night before to schedule a 630 am pickup, before 530 the driver calls and said he was on the way and to be ready. I let them know that we weren't going to be able to make that time change I was told to be ready by 6. We had other travelers in different rooms that I needed to get ahold of. At 550 driver calls again and says to get a new cab. That is ridiculous to ask for an hour time change for an airport transfer with no notice. read more

Paul , and the dispathcers , are awesome. I was in Charlotte for the football game and jumped out of cab when I arrived at my stop leaving behind my Maui Jim glasses. It is not the cost but more importantly who gave them to me as a gift. I called the dispatcher on a whim and let them know I had lost the glasses. Paul remembered me and looked for them and found them in backseat. He sent them the next day. Forget Uber just call Paul!!!! read more

Reckless drivers! Many days on my morning commute I witness them weaving in and out of traffic, cutting people off, and blowing through school zones. There have been 2 separate incidents in that stand out in particular. The first was when one of their drivers drove around traffic to pass a stopped school bus unloading elementary students. The second when one of their drivers attempted to cut around traffic using a turning lane, and cut someone off when merging back in. That person had to slam on their breaks and wound up getting rear ended. I called to voice my concern at both of these incidents -- several months apart-- and both times was told that this wasn't the first complaint they'd had about that particular driver. So please tell me why someone driving recklessly and even CAUSING ACCIDENTS is still employed at a taxi cab company?? read more

They cheat you out of your money. They "forgot" to start the meter then charged me 3 times what they initially told me. Scammers!

Awful. Took me to the wrong hotel. Didn't have credit card payment available and then was incredibly annoyed when I asked for change. I wasn't giving a $35 tip! Tried to call the number on the card to get take to the right location and the number is out of service. Don't ride with them. read more

Dispatcher said 15 minutes but the driver took 1 hour to pick me up Price from Indian Trail to airport is 85.00 Check out google reviews for extreme dissatisfaction from other customers read more

We called to schedule a cab the evening before and they were supposed to call to let us know if they had a driver. If we didn't hear from them in 15 mins we were supposed to assume we were good to go. They didn't call so we assumed we were good to go. Called 10 mins before the pickup time and they said there was no one coming. What was the point in calling ahead then. Thanks for nothing. read more

Tried to take a taxi from the airport to my hotel. Told driver the name of the hotel, gave him the address, offeref to show him and use google maps, told him the distance and estimated time... After he checked with a fellow driver he said he knew where he was going. Talked on his phone most of the trip. Took me to the wrong hotel. It was easier to get out and get an Uber than to try to explain he took me to the wrong place. read more

#2614 very rude driver, looking at the meter more than the road. Plus he started going extra slow as the destination got closer. The address was on his GPS but he was acting like he couldn't find it read more

I wanted a cab to take me to the airport. I called City Cab's office in the morning and spoke to a very pleasant woman. She reassured me the cab would be at my house in plenty of time and indeed they showed up 25 minutes early. Despite that little glitch, the cabdriver came back at the prearranged time and got me to the airport in plenty of time. Overall very satisfied with the service. P.S. Ask for Kwome, the "oldest cabbie" in Charlotte read more

Worst service ever ! Call twice. The first time they told me 20 minute and my driver never showed up. After an hour I call back The second time I call again and they tell me the same thing. And 45 minutes passed until I receive a call from them telling me all there drivers a busy read more

While I was driving in Charlotte a driver van number 6362 cut me off in traffic with out signaling he was merging. This did not bother me but what did bother me was he got out of his van and starting screaming and cursing at my car. He started to approach my car and it honestly scared me that someone was doing this while on a main road. I get traffic in Charlotte is hard and stressful but him in one of your vans almost hitting me and doing this was pretty upsetting to me and my young child in the car. read more