I needed to make an adjustment to my monthly payment. I…read morelogged into the website and there is not a way to do this. I tried calling their number 888-718-8684 but was placed on hold for 30 minutes and forced to leave a voice mail. I also tried their chat but it is not working. Their website also lists a notice that accounts need to re-registered for their new portal, but this also is not working. My home mortgage was sold to them after a year or two, and I set up payments and have not done anything else with them until today. But after reading reviews looks like I'm going to be ignored.

This company (illegally changed my locks and stole my personal property from my home). They bought…read moremy mortgage and didn't contact me for 7 months. During those months they sent a property preservation team (Craigslist junk hauler) to change my locks, and removed all of my personal property. I have statements from the men they hired, and proof they paid them. I continued to have my mortgage payments ach by the previous company and then was threatened by Capital Mortage to wire them the double payments. I've recently engaged with a law firm and I am filling multiple lawsuits.

I've been with Alliance over 25 years & through the years I purchased several new cars! I've…read morealways been pleased with their services! Friendly & eager to help!

Brody Black is a great realtor who works at Coldwell Banker. He is friendly, professional, and…read morereally knows the market. Brody helped me find the perfect home and made the process easy. He always answered my questions quickly. I would definitely recommend him to anyone buying or selling a house.

From the owner: Brody Black - Real Estate Agent - Coldwell Banker Realty -…read moreProudly Serving Lubbock - Dedicated real estate professional with Coldwell Banker, providing clients with exceptional service, market expertise, and a results-driven approach.

I heard about this place from a lady at another loan store. My ex boyfriend and I needed to get a…read moresmall loan so we went. They don't (supposedly) check credit, we took our collateral serial numbers and he got the loan. I payed it every time on time or before and payed it off. When I went back on my own, I took my collateral and had everything. They asked for my social and I asked why, they said it was to verify that I did not have a loan with their sister company. She comes back later with a credit report and would not give a small loan even though I payed previously. I did not sign for permission for them to run my credit.

DO NOT borrow money from these people unless you are prepared to be called the day before your due…read moredate, the day of and God forbid if you are 48 hours late. The manager, Casey Mendiola is a piece! She is the most unprofessional and ugly person. I've asked repeatedly to not call my business number when calling, but she takes it to a whole new level. I was busy when she called my cell and she called my work number after being asked not to. I called her back and I was a little abrasive and hung up on her, to which she called back to my work number 5 times in a row. She finally called me back on my cell and her comment to me was "Your ASS was in here when you wanted to borrow some money." Now mind you, it's the 22nd and the payment was due the 20th! Call people that are REALLY late! I've never been more than 4-5 days late! She carries unprofessionalism to a whole new level! Will never do business with these people again and will never recommend them!

This is definitely the best First United Bank in town. Everyone is super helpful and friendly. I've…read morebeen using this bank for years, and I do love all of the features on the app. I usually get great help when I call and have never had any major problems. I prefer this location specifically. I drive more out of my way to go to this location as opposed to the one closer to my house. I strongly recommend that you give them a try and download their awesome app!

If FUB is promoting the Spirit of West Texas, then that spirit appears to be "ho hum". I was…read moreexpecting a wire transfer to a bank out of town, and someone at FUB erroneously presented the wrong last name, and my bank rejected the transfer. Not a big deal typically, people make mistakes and that is understood. However, it's the means in which you correct your mistakes that makes an impression on the consumer. I contacted the wire department before they closed, and nobody was willing to go the extra mile to correct their error. I was told I would just have to wait until the next day, since they "don't do anything" after 4pm. Disappointing. In contrast, the lady I was speaking with at my bank UFCU in Austin impressed me. She was going around to different departments, kept checking back with the wire department, even had them sort through 60 similar transfers to see if they could pinpoint what happened. I know most people in Lubbock have no love for Austin, but FUB could afford learn a thing or two.