This experience with Jackson Hewitt was the best I've had and I had them do my taxes at least three…read moretimes I'm thinking more like four times. Elizabeth made the difference she showed me what she was doing on the computer it wasn't like it was a secret and she gave me all my options and even got me a discount because I have been a customer before which really helped my refund. Thank you for doing my taxes and making it such a worry free experience.

Payment 1 has helped me when I've been in a jam, why I like best is the girls have never made me…read morefeel like I'm begging..... they actually make you feel comfortable,and take their time with you , at least that's been my experience.I appreciate the help so much!Thank you girls!!!!!

This is the best company ever to do business with. The staff is very knowledgeable and their…read morecustomer service is the best. I highly recommend this company for your financial needs.

My name is Rodolfo Aranda and I came to this location on Indiana 82nd and I spoke with a young lady…read moreMelinda White, and she didn't announce any new job and helping me and giving me a great customer service I appreciate it Thank you, Melinda

They people are the worst!!!!! They denied my loan request for $600 even though they told me that I…read morewas approved, so now I can't go to work tomorrow because I can't get gas and I hardly have any food. THANKS JERKS!!!!!!!!

This is definitely the best First United Bank in town. Everyone is super helpful and friendly. I've…read morebeen using this bank for years, and I do love all of the features on the app. I usually get great help when I call and have never had any major problems. I prefer this location specifically. I drive more out of my way to go to this location as opposed to the one closer to my house. I strongly recommend that you give them a try and download their awesome app!

If FUB is promoting the Spirit of West Texas, then that spirit appears to be "ho hum". I was…read moreexpecting a wire transfer to a bank out of town, and someone at FUB erroneously presented the wrong last name, and my bank rejected the transfer. Not a big deal typically, people make mistakes and that is understood. However, it's the means in which you correct your mistakes that makes an impression on the consumer. I contacted the wire department before they closed, and nobody was willing to go the extra mile to correct their error. I was told I would just have to wait until the next day, since they "don't do anything" after 4pm. Disappointing. In contrast, the lady I was speaking with at my bank UFCU in Austin impressed me. She was going around to different departments, kept checking back with the wire department, even had them sort through 60 similar transfers to see if they could pinpoint what happened. I know most people in Lubbock have no love for Austin, but FUB could afford learn a thing or two.

Excellent service! Agents are very knowledgeable and helpful. I am a super long-time customer of…read moreAllstate auto insurance. Switched over to their property insurance several years ago. They handled recent auto and property claims very efficiently and fairly. Price of the insurance has skyrocketed in the last two years but so has everything else I guess!

We ended up with this agent by default after buying our policy online. When we have had contact…read morewith the office they are quick to answer any and all questions in a friendly and professional manner. I don't know about claims and such as we haven't had to file one. (Which is good!) So far so good, and if the rest of their services are handled as well as our small policy, we will def stick with Patrick.

The bankers are very friendly and polite. I love the services they provide and and knowledge they…read moreprovide to me. When bankers are busy, they stop to me and ask me if I need help! The workers are very knowledgeable about any kind of problem I may need help with . The service is with respect!!!!

All the rude incompetent tellers and staff that you get at a big bank like Wells Fargo + none of…read morethe technology and security features. Closed my account today good riddance

Ross is a researcher and has a heart of a teacher. We bought life insurance policies for my wife &…read moremyself, and even though I thought I knew what we wanted, he took the time to answer my questions and walk me through all the options available. We ended up deciding on my first idea because Ross cared enough about us to tell us that's what he would do if he were in our shoes, and because he shopped around and made extra calls to get the best possible deals. Everyone I talk to at his office goes out of the way to help us with any question, although, as automated as our policy is, we hardly have to ask any questions anymore. The Shamburger Agency is the best in Lubbock!

Cameron was extremely knowledgeable, kind, and professional. He answered all of our questions, and…read morehas made himself available to answer any further questions we might have. He also has kept us updated throughout the process of changing insurances. We are lucky to have found a great family owned business in town such as them.