I have never been to a bank in my entire life where they treated the customer like family over just…read morea number. They basically saved my brother's financial state and without a question asked. I would never bank anywhere else. I would love to thank both Amy and Veronica deeply for their help. Bless y'all's hearts!!!

From the owner: Citizens FCU, along with being the refinance experts for vehicle loans, also offers a Direct…read moreDeposit Checking account that pays interest. We've got a great staff that provides great service. We just opened our first branch in Lubbock, so come check us out!

OK, I'm a big one for customer service and this place waits on every customer like they have the…read moremost money in the bank, and trust me, I don't. They know me by name! Its a very small town (in a good way) bank in the middle of a college town! The only drawback is when you lose your debit card (like I have a history of doing) it takes approx 7-10 days to get another one mailed to you. The pampering I get as a client overrides that one small detail.

Probably the best and most popular credit union in town. I've always wanted to diversify my savings…read moreand investments portfolio by adding a credit union to the mix. My grandparents have been customers for years and gave me the family referral necessary to start banking here. It takes just $5 to open a checking account or a savings account. You can do both with $5 in each. This enables you to get a credit card (with credit approval of course). All great resources if you're a student at Tech. They also have great savings and investment/CD rates. This branch is convenient for the south side of town, and their remote teller ATMs are unique and efficient. This is a great credit union.

I joined this credit union 4 years ago and have never had such a wonderful experience and felt…read moretruly valued. Until now. I've gotten a personal loan and a car loan through them previously and made payments diligently on time for years. I applied for a personal loan trying to pay off a high interest credit card- thought this is what credit unions are useful for instead of big banks. I was denied and the loan officer could care less or try to help me figure something out- my previous loan officer was so helpful and went above and beyond to help - and was successful- this new one is very cold and not customer service oriented. I even had a co-signer that has an amazing credit score and a paid off house and paid off cars. Hope this credit union can go back to caring about their customers. I will be finding a new one to move my business to and will definitely not recommend TTUFCU to people when they ask online who to use.

Worst banking experience I have ever had. They told us it would be 9 days before we could use our…read moreaccount (even though checks written to open account cleared in 1), then we were told we couldn't use the account until we mailed back the address verification letter they sent (never got the letter), next we were told we couldn't use mobile deposit for 90 days???? All this on top of charging us $40 for a very small amount of checks and when the fee for that went through they charged a $20 nsf fee because they were still putting a hold on the account. We were told numerous times a bank manager would call but never did. We closed the account 17 days after opening it because it was useless to us. I have several accounts and have never had any of these restrictions. Opened an account at a different back today and also had none of these restrictions. Terrible place to do business.

A hometown feel with quality customer service. I especially enjoy the branch at 73rd and Slide in…read moreLubbock. Every employee is friendly, helpful, and they always respond to and follow through with my requests. So glad I left the monster bank with ethical issues (initials WF) over a dozen years ago!

Disappointed that City Bank donated Ten Commandments posters for display in every classroom in…read moreFrenship Independent School District. Public school classrooms should be inclusive and religiously neutral, and promoting a specific religious text excludes many students and families. Even elementary students questioned why a public school would display one belief when not everyone shares it--City Bank should reconsider actions that undermine inclusivity and community trust.

I'm still waiting on a phone call to see if I qualify to push a loan payment back.... in January…read more.. spoiler: they took the payment and never called.

When I lost my debit card while doing some shopping, I popped into the Kingsgate branch because it…read morewas close. They quickly had one team member to Hot Card my lost card and another team member get me a new one. It was like making a pit stop with a race car! I was out of the branch and back to my shopping in just a few minutes. These guys really know the meaning of team work. Thank you so much.

From the owner: Since 1941, City Bank has been committed to offering its customers revolutionary products and…read moreservices to stay in touch with their needs. Through this commitment, City Bank offers additional banking services including mortgage lending, trust, insurance, investments, indirect lending, and private banking.

Have to agree with Cindy R. Horrible bank. Can't remember the exact issue I had 2 years ago with…read morethem, but yea...something to the effect of being "scolded" by their staff and the assistant manager was lame. If Roger found her "difficult" then perhaps he should get out of the dealing with people and their money business.

Super convenient and the employees were friendly and helpful. These people obviously love what…read morethey do and they do it well. This Bank has taken great care of my entire family for years. Best Bank in Texas.

rarely leave reviews, but my experience with Alliance Credit Union has been one of the most…read morefrustrating and poorly handled banking relationships I've ever had--both personally and for my business accounts. The final issue that pushed me to close all of my accounts was their mishandling of a vehicle insurance situation. I had active insurance coverage and provided documentation--multiple times, including physically delivering it to their office where it was signed for. Despite this, they failed to process it correctly and attempted to backdate and charge me for force-placed insurance. Instead of resolving their internal mistake, they continued to request the same information again, creating unnecessary delays and financial stress. This is not an isolated issue. I have also dealt with repeated "fraud" flags that were never properly investigated or explained. Even worse, my debit cards were shut off multiple times with no notification whatsoever--no call, no text, no email. There were no suspicious transactions, no explanation--just suddenly being unable to access my own money. That is completely unacceptable. On top of that, interactions with staff across multiple branches have been consistently disappointing. There is a clear lack of communication, accountability, and basic customer service. At times, the tone has been dismissive and unhelpful, especially when trying to resolve serious account issues. For an institution that claims to be "for people, not profit," my experience has been the exact opposite. The level of disorganization, lack of follow-through, and disregard for customers' time and finances is alarming. I have since closed all of my accounts and would strongly caution others--especially small business owners--before trusting Alliance Credit Union with their finances.

We deposited our check at the end of the second week of the month and they're saying it won't be…read moreavailable till the 31st they don't care that we are living off credit cards because they are holding our money hostage the worst banking experience I have ever had

Perfect location for my Husband. He is a 3rd year medical school student and this makes life so…read moremuch easier for us. He can just deposit checks here or on the app or any of the other awesome locations. TTFCU gives us so many options all over Lubbock. Love their friendly service!

From the owner: TTCU offers checking, savings, loans, and credit cards.read more

Centennial Bank has RUINED Happy State Bank. It's been a non-stop battle on so many different…read morearenas from bogus charges, me having to pay for teller error, and a general terrible customer experience from management. (The day-to-day employees are great! I'm assuming because they're local and not corporate) I strongly advise anyone to NOT bank here.

Tellers have a hard time reading the instruction for a deposit, have a hard time with math, are…read morerude and consistently get my deposit put in the wrong acct. and give me the wrong amount of cash back. Mind you this is the commercial teller, the one messing up my business accts. I complained multiple times about this teller and her manager made excuses for her instead of addressing a customers complaint or retraining her. She did this a few more times with me complaining each time to the same waist of space manager that just wanted to go back in his office. I moved all my business accts to Lubbock National and will be closing and moving the rest of my personal accounts very soon. I will not put my finances in the hands off rude, incompetent people.