I have never been to a bank in my entire life where they treated the customer like family over just…read morea number. They basically saved my brother's financial state and without a question asked. I would never bank anywhere else. I would love to thank both Amy and Veronica deeply for their help. Bless y'all's hearts!!!

From the owner: Citizens FCU, along with being the refinance experts for vehicle loans, also offers a Direct…read moreDeposit Checking account that pays interest. We've got a great staff that provides great service. We just opened our first branch in Lubbock, so come check us out!

I have been banking here for several years. I can conduct most of my business over the internet or…read morethe phone. When I do go in, the staff is extremely friendly and extremely efficient. One of the reviews states the staff is rude. I am not sure what bank he is talking about but it almost scares you when you walk in and everyone tells you Hi! and starts asking if they can help you with something or get you a drink.

The bankers are very friendly and polite. I love the services they provide and and knowledge they…read moreprovide to me. When bankers are busy, they stop to me and ask me if I need help! The workers are very knowledgeable about any kind of problem I may need help with . The service is with respect!!!!

OK, I'm a big one for customer service and this place waits on every customer like they have the…read moremost money in the bank, and trust me, I don't. They know me by name! Its a very small town (in a good way) bank in the middle of a college town! The only drawback is when you lose your debit card (like I have a history of doing) it takes approx 7-10 days to get another one mailed to you. The pampering I get as a client overrides that one small detail.

Probably the best and most popular credit union in town. I've always wanted to diversify my savings…read moreand investments portfolio by adding a credit union to the mix. My grandparents have been customers for years and gave me the family referral necessary to start banking here. It takes just $5 to open a checking account or a savings account. You can do both with $5 in each. This enables you to get a credit card (with credit approval of course). All great resources if you're a student at Tech. They also have great savings and investment/CD rates. This branch is convenient for the south side of town, and their remote teller ATMs are unique and efficient. This is a great credit union.

I joined this credit union 4 years ago and have never had such a wonderful experience and felt…read moretruly valued. Until now. I've gotten a personal loan and a car loan through them previously and made payments diligently on time for years. I applied for a personal loan trying to pay off a high interest credit card- thought this is what credit unions are useful for instead of big banks. I was denied and the loan officer could care less or try to help me figure something out- my previous loan officer was so helpful and went above and beyond to help - and was successful- this new one is very cold and not customer service oriented. I even had a co-signer that has an amazing credit score and a paid off house and paid off cars. Hope this credit union can go back to caring about their customers. I will be finding a new one to move my business to and will definitely not recommend TTUFCU to people when they ask online who to use.

Very poor customer service. Rude and not helpful. One would think that, due to the many banks in…read morethis city, an effort should be made so that people would want to do business with them. I will never walk in their doors again.

Worst banking experience I have ever had. They told us it would be 9 days before we could use our…read moreaccount (even though checks written to open account cleared in 1), then we were told we couldn't use the account until we mailed back the address verification letter they sent (never got the letter), next we were told we couldn't use mobile deposit for 90 days???? All this on top of charging us $40 for a very small amount of checks and when the fee for that went through they charged a $20 nsf fee because they were still putting a hold on the account. We were told numerous times a bank manager would call but never did. We closed the account 17 days after opening it because it was useless to us. I have several accounts and have never had any of these restrictions. Opened an account at a different back today and also had none of these restrictions. Terrible place to do business.

I wanted to purchase a home a few years ago, but wasn't able to at that time. Bob Rowten, SVP-…read moreMortgage Officer, advised me on exactly what I needed to do to prepare myself and a couple years later I was able to purchase my very first home with no problems. He and Jacob Heesch, his assistant, made this a fast and easy process. I didn't use a realtor and I was going to be the only person on the note so I thought this was going to be confusing, stressful, and overwhelming, but Bob was thorough the entire process and he, nor Jacob, made me feel dumb for asking too many questions. I also got a great interest rate and the employees at this location are always so welcoming with excellent customer service!!

Disappointed that City Bank donated Ten Commandments posters for display in every classroom in…read moreFrenship Independent School District. Public school classrooms should be inclusive and religiously neutral, and promoting a specific religious text excludes many students and families. Even elementary students questioned why a public school would display one belief when not everyone shares it--City Bank should reconsider actions that undermine inclusivity and community trust.

When I lost my debit card while doing some shopping, I popped into the Kingsgate branch because it…read morewas close. They quickly had one team member to Hot Card my lost card and another team member get me a new one. It was like making a pit stop with a race car! I was out of the branch and back to my shopping in just a few minutes. These guys really know the meaning of team work. Thank you so much.

From the owner: Since 1941, City Bank has been committed to offering its customers revolutionary products and…read moreservices to stay in touch with their needs. Through this commitment, City Bank offers additional banking services including mortgage lending, trust, insurance, investments, indirect lending, and private banking.

Super convenient and the employees were friendly and helpful. These people obviously love what…read morethey do and they do it well. This Bank has taken great care of my entire family for years. Best Bank in Texas.

Have to agree with Cindy R. Horrible bank. Can't remember the exact issue I had 2 years ago with…read morethem, but yea...something to the effect of being "scolded" by their staff and the assistant manager was lame. If Roger found her "difficult" then perhaps he should get out of the dealing with people and their money business.

I have belonged to five different credit unions before and still belong to three and I'll say that…read moreAlliance is certainly one of the best ever. Just opened a Liquid asset account and Janessa G. was extremely helpful through the entire process. I've always been welcomed and greeted without exception.

If you are elderly or taking care of an elderly parent, avoid this credit union at all costs. They…read moredo not care who has notatized and legal power of attorney, if they don't approve at their discretion, you're locked out until THEY decide who has should have rights to access your accounts. It's been well over 30 days since they first flagged my father's account for fraud, a misplaced claim with no resolution yet. I have cooperated fully their fraud department with multiple calls and followups which were all initiated by me because they have failed to do so every week. 30 days.

Perfect location for my Husband. He is a 3rd year medical school student and this makes life so…read moremuch easier for us. He can just deposit checks here or on the app or any of the other awesome locations. TTFCU gives us so many options all over Lubbock. Love their friendly service!

From the owner: TTCU offers checking, savings, loans, and credit cards.read more