I will give the store a four since I have never had an issue with them. They help you out and walk you through everything. I would of given them a five star except do not use the online. They are rude and won't help you out and don't listen to what your trying to say. I paid off my loan and my bank shows pending and says it is because the loan place has not processed it yet. I reapply for a new loan and still have not received money. They told me maybe tomorrow ok I get it but when I ask why they have not processed my payment he says you have to talk to your bank. Again I say I already did and it is your company that has not processed the payment. I could hear him making sounds and he was rude. Will never use online again. I would rather go in and see the kind people in the store. That man needs to find a new job cause obviously he does not like the one he has and doesn't know how to treat people in the phone. read more