Very hard to do business with this bank . Keep getting overdraft fees . I also noticed that the ATM…read morehere doesn't let you do cash deposits at night .. they need a new ATM .. very hard to deposit when the locations are all over the place and not in good spots .. I love very far and have to sieve all day to get to one

Terrific local bank. Excellent and friendly customer service every time we need their service. We…read morehave our business banking plus personal banking with Minnwest Bank. Highly recommend them!

Love this bank. This branch especially is very clean, nice and has an awesome Keurig coffee machine…read morein the waiting room. I like it much better than the busy St. Paul location.

Good employees gone…read more Closes earlier. Now Fri at 1 pm. And closed all of Saturday & Sunday, Took 5 days to resolve fraud issue. NEVER HAVE ALL OF YOUR FUNDS HERE!

A worthless no good financial institution that people need to avoid. My son purchased a car 5 years…read moreago. He had less than a year owed. His bank account was compromised and he immediately called US Bank telling them the issue. A foreign representative stated "no problem" and mentioned the information was duly noted. Two weeks later he received a notice from these Terd Fergusons stating that his bill was past 30 days and it knocked his credit score down 114 points . He disputed the late charge and credit hit and US Bank did nothing...Save yourself a hassle go to another more customer friendly bank.

I just finished a near 3-year project with Gateway Bank that involved the purchase and finance of…read morereal estate, then the finance of an major renovation of the building. The project also included moving and expanding my dental office into the new space. That, too, involved the finance of lots of new dental and office equipment. I couldn't have asked for a better banking partner in a project that had so many moving parts. Being a smaller, locally owned bank, Gateway was nimble, creative and flexible. Like any construction project, it ended up over budget and behind schedule. Gateway was there at every step along the way. More than once they went to bat for me with the General Contractor to reign in costs. They were also persistent and thorough about arranging SBA loans for the project and were able to take advantage of their established relationships with the SBA brokers to make it all happen. My contact there was a V.P. with decision-making authority. The convenience of having his cell number - and round-the-clock access - cannot be overstated. Big projects have a life of their own and problems don't always present during "banker hours". Whenever I needed to talk money, Gateway was a phone call away. Done. The entire crew there is helpful and truly a pleasure to work with. As the project wound down, and the financial dust started to settle, I found myself regretting not having a reason to call the bank. Gateway Bank began my project as a banking partner, but ended as a friend. For commercial banking, these folks can't be beat.

From the owner: BANK LOCAL. Old Fashioned Service. Modern Day Products. At Gateway Bank you get a banker, not just…read morea bank. Mendota Heights-based Gateway Bank was founded with a clear vision of what a community bank should be. And we remain committed to conducting every transaction with that vision in mind. Our three core beliefs shape who we are and how we do business. 1. Outstanding client service. 2. Strong client relationships. 3. An excellent work environment. When you bank with us, you do business with highly-skilled, hard-working, knowledgeable professionals who make client service a reality. Focused on building and nurturing strong relationships with our clients and our community, our staff is dedicated to delivering outstanding service worthy of the business with which we are entrusted. We believe that our community is defined by the individuals and businesses within it. For this reason, we offer competitive personal and business products and services that aim to strengthen and enhance the financial well-being of our clients.

I have had nothing but exceptional service at this branch. Whether we're talking about how they…read morehelped when my parents lost their safe-deposit box key to ensuring money was available immediately after a large deposit, they've done their best to assist. I don't even live here, but when I walk in after being away for 6 months, they remember me & greet me like an old friend.

Had an absolutely infuriating experience at this branch this morning. I realize my timing happened…read moreto be bad, which is why I sat waiting in the lobby for a banker to speak to for 45 minutes. (I didn't know you could make an appointment, now I do.) When I was finally "helped", I was told my email address is invalid. The email address that I've been using with their service for the past TWENTY YEARS. There's no way it's "invalid," as I got an email from WF not three days ago. Something was clearly broken on their end in their IT department. (Originally I attempted to conduct my business online via their website, but it was non-functional, so I tried the mobile version, which was also non-functional, so I had no options but to go in-person, which was WHY I was even here in the first place.) Max asked me for a different email, but I don't want to confuse my accounts or their system any worse than it already is, so I declined. He said it was "necessary" and I asked why, and he said "to send an electronic consent." WTF? I'm literally sitting in your branch in the flesh with my government ID and I can't VERBALLY consent? Are you for reals?? At a loss, Max picked up the phone to dial into some other Wells Fargo helpline. I had to repeat all my private info over the phone in public to this schmuck, who then proceeded to INTERROGATE me about how much/how long/how I planned to use the funds. He would not proceed without this detailed information. Extremely rude! Finally I was allowed to consent verbally, and I was given a couple of figures/rates. This is literally all I wanted. Just some real numbers so I could make an informed decision about my banking needs. Is that so much to ask?? These f*ckers made it difficult, insulting, and wasted over an hour of my time. This is NOT how you should treat a dedicated customer.

I came into Spire Credit Union after reviewing the best options for small business just getting…read morestarted. i worked with Rachel and she not only invoked confidence that I made the right decision, but I also learned that they can handle my possible growth and merchant services for an online business. I also didn't know that there are shared network ATMs/Offices that will allow you to do many of the same services that you would do at a Spire branch office, at another shared network office (non Spire). This leaves many locations to do business outside of just the Spire branches themselves. You can find this on their locations section of their website. They were very friendly and helpful. I may be looking at moving some of my other accounts to Spire... Not only for the rates, but also the friendly and passionate staff.

Crooks. Do not trust your Available balance" on the app. Apparently they will show you have a few…read morehindered, but keep everything pending, even though the balance reflects those purchases you've made. Before you know it you've paid hindered in "Courtesy pay". 10 years and it's a shit show of a bank. Do not use them. They'll give you the run around. I'll be closing this account in a few days. Kick rocks. The app is misleading as it gets.

To make an extremely long story short, when I moved to Rochester, MN, I needed a bank. Since I was…read moreworking at Big Blue, it made sense to open an account with IBM Credit Union. So, I did. Over the years, IBM Credit Union changed names. It is now Think Bank. I still have my bank accounts with Think Bank. The transition was seamless. My home branch is still in Rochester. Last month, when I was in town, I needed to withdraw some money from my account. I was staying in Eagan, so it made sense to visit this branch. It's next door to the CVS where I used to do my rapid COVID-19 tests at the drive-thru before I flew home when it was mandatory that you were COVID-free. I didn't go inside the branch. I simply needed an ATM, so I hit the drive-thru. With all Think Bank branches, the first few lanes from the left are with for folks who require a teller to help with their transactions. If you need the ATM, it's typically in the far right lane. It was the case here. I pulled up to the machine, inserted my bank card, and proceeded to use the ATM to withdraw money. It was straightforward and easy. The downside was that if you wanted to make a cash deposit, you couldn't. There weren't any envelopes unless you had a spare one in your car. This ATM wasn't as advanced as some here in Canada where it takes cash as a deposit without an envelope. It wasn't all that busy at the branch. I was the only one at the drive-thru. There weren't a ton of cars parked in front of the branch. It was nice visiting this branch. I had a good ATM experience. I have visited most branches in the Twin Cities. The one in Apple Valley still needs a visit. I may have a new goal now to visit all locations. There are a few in Rochester that I've never visited, either. (360)

I dealt with Andrew at the bank today. He went over and beyond what would be expected of him to…read morehelp me out! Thanks soooo much Andrew!!

They need to hire new people here i mean there customer service is so terrible special the Asian…read morelady is so rude

The branch manager, James, was beyond rude, hostile and had zero…read moreinterest in helping me resolve an issue regarding a wire for my dad. He lied several times about what happened, I knew he lied because I had done my own due diligence with the wire department myself. I have several personal accounts, and one business account and was treated like a criminal trying to steal money from my dad. He's a disgrace to US Bank. He wouldn't even listen to my issues and concerns. I've never received such terrible customer service from ANY business as I had from James. Disgraceful and very unprofessional.

ok for what it is....not so much of a credit union but an atm convergence area…read more I did like the aviation theme of the building, but then I walked into the "credit union". A line of "Personal Tellers" that consist of number computer kiosks and an atm...and not a real life bank teller in sight. Is this is future? No staff but a lot of "interactive" computer terminals? I was recently in my neighborhood Wells Fargo bank...and THEY had real LIVE tellers (4 of them!). I guess "service" nowadays is a liquid term and not what I envision my credit union to look like. Next time you have an important banking procedure, be sure to go somewhere where you do not have to yell into a video teller machine. Go somewhere where you can talk in a normal voice to a real live staff....

I had the pleasure of meeting Ruth at the Eagan Wings Location. I needed to get specific bills for…read morea trip to Africa, and she was more than accommodating. With my trip to Africa, I needed to find bills that were no older than 10 years old with no rips/tears/marks on them which is a tedious task. After helping me withdraw specific denominations of bills, she offered to help me sort through them and I was on a time crunch. While we were sorting through the bills, Ken - the branch manager gave some valuable insight regarding the state of the bills and also helped me resolve my problems. I am extremely satisfied with the experience I had going into the Eagan Wings location and am thankful for Ruth / Ken's exceptional customer service - They went the extra mile when they did not need to, extremely thoughtful and genuine.

This was my first time at a Capital One Café, and I really love the experience!…read more Being a Capital One credit card holder I get half off on drinks and personalized banking here. At this location, I was given a nice little drawstring bag and bag of popcorn for being a member . I still have the bag and use it constantly during my travels, which is nice ! I love going to Capital One cafés and checking them out when I'm traveling !

I had no idea we had a Capital One Cafe in MOA until I walked past this recently! I had to stop in…read moreand see what it was like. I've been into one other Capital One Cafe before, so I knew that as a cardholder, I got 50% off any drinks. Not a bad deal, especially if you're looking for a bev or somewhere to hang for a bit in MOA. SERVICE The staff at the front are very cheery and welcoming and immediately begin asking if you've been before, if you have a card, etc. They directed me to the counter to order. During my visit, the staff member at the counter was quite the opposite of energy from the front staff. They were quite backed up with a few other people's orders in front of me, and it took ~10 minutes for me to get my drink. COST I was surprised that my small matcha with oat milk and a half pump of sweetener came up to $10, so I ended up still spending $5. DRINKS They have some nice drink options, but unfortunately were out of a few of their seasonal menu items, so I opted for a matcha latte. Note that they do not sweeten their matcha so you'll need to add a pump of sweetener if you prefer that. SPACE The space is the big win here! Lots of tables, and even a few nooks that can be booked by cardholders. It was very clean and comfortable, well designed, and a great place to work for a bit or hang out. Not too loud, and plenty of seating available on a Friday. This is a good option to get a reduced-cost drink if you're a cardholder while you're MOA shopping!