I had CitruSolutions recommended by my realtor, so I called to schedule him to clean our carpets prior to putting our house on the market. When I made the call, I discovered that Hector had newly acquired the business. At that point, I should have found someone else, but I went against my gut and made the appointment. Big mistake. Hector showed up (on time), and I immediately had second thoughts. He was well beyond retirement age, and his equipment was clearly too heavy for him. He made it into the house, and I showed him some stains of particular concern. He seemed confident enough, so I let him get to work. At one point, as he was lugging the carpet cleaner up our stairs, I was afraid he was going to have a heart attack. He couldn't talk or breathe until he got it to the landing, and then was really short of breath. I had to leave my house before he finished the job, which was another mistake on my part. When I came home that evening, three of the pet stains I had showed him were hardly any different than before he came. He drove back to Anacortes (I think he lives in Oak Harbor) and "fixed" it. It's now been three weeks, and the worst spot has returned to its original condition. I don't think Hector knew how to use his equipment properly, nor is he suitable for the demands of the job. I wish I could get my money back, as I now have to call in someone else to clean my carpet. read more