My experience with Eco-Clean has been complicated. As far as the carpet cleaning goes, I believe they do as good a job as any company. In terms of the employees that I have been working with, they have been pleasant and sympathetic. My complaint involves pricing: both the high cost of the service that they provided and the lack of an estimate before I made the appointment. I would not recommend the special enzyme solution for pet odor removal. Eco-Clean wouldn't tell me this beforehand, but it costs $40 per gallon (of the diluted solution), and my apartment needed thirteen gallons to get cat urine out of my carpet. I made the mistake of getting the treatment anyway, hoping that I would be getting something that previous carpet cleaners hadn't provided (for a fraction of the cost). In this case, I didn't get what I paid for. It ended up costing over $500 for an hour of carpet cleaning, including $50 I paid for the Amazon Local deal. I would've been better off just replacing the carpet at that rate. I am still communicating with the company about my dissatisfaction, and I will update this review when there is more resolution. read more

This was our 2nd time trying this company, since the 1st experience was ok. DO NOT WASTE YOUR TIME. They are trying to rip you off by charging and extra $50 for "a portable unit because you live in Seattle". WHERE on your website and fine print does this say that? I believe the fine print actually reads: Service area limited to King and Snohomish Counties; additional fees apply for service outside of these areas Last I checked, Seattle is part of King county. Then the cleaner, Ben, has the galls to say "Well, that's my thing. I am the only one servicing Seattle so you can just go with some other company". You bet I will. What you should know is that this company doesn't even do such a good job getting the stains out. They ask for a "special stain remover" for the tougher spots and charge you for each spot in addition. I have rented the Safeway carpet cleaner and did a BETTER job than this guy without the special stain remover and this isn't even my job!!! The only reason we wanted to use it for the 2nd time was because I bought 2 deals at the same time and we need to use up the 2nd one. Furthermore, the stains from the first time didn't really stay clean after 2 weeks - you can actually see it reappear from the original spots. I bought this Amazon Local deal for $89 to clean 3 rooms up to 900 sq ft. https://local.amazon.com/seattle/B0071M9FM4 in January 2012. I see that currently, they have another Amazon Local deal for the same service but it's only $50. https://local.amazon.com/seattle/B009SOSAF6 I did not try to get money back, given that I purchased my $89 deal prior to the $50 one, but Ben wanted to tax an extra $50 on TOP of my $89 deal? Makes no sense and is a bad business practice to CHANGE YOUR PRICE before telling the client until you show up LATE for an appointment. Also, once a deal is bought, you cannot say "our company is changing our model mid-way and the $50 extra charge for Seattle customers is new" and expect us to be okay with it. read more

I wish i would have listened to a previous reviewer. I had booked an appointment, via email, with this company, and got a confirmation email the day before (Saturday August 25). My appointment time was 3 PM on 8/26/12. I spent 2 hours moving all the furniture and getting things ready, and NO one came. No call, no email, nothing. I called the number they provided in the email, and got a random voice-mail. I requested a call back. I have not heard anything from them, and am very irritated by the poor customer service. I will not be using this service again, and highly recommend that you don't either. Not sure how their cleaning service is, but their customer service is very poor. Update as of 9/25/12- Ecoclean attempted to right their wrong, and was very persistent in wanting to make things right, and make sure I was a happy customer, but I had already rescheduled my carpets to be cleaned by someone else. Having them be persistent in wanting to make things right was definitely a good thing. read more

BEWARE!! BEWARE!! BEWARE!! If I could give it less than one I would. If I hadn't bought the amazonlocal.com voucher in advance I would have never gone with these guys. I was expecting the upsell right from the start and got it: it would cost an additional $90 to get it steam cleaned (with a portable rug doctor no less).. i declined. I assumed that Carpet Cleaning meant Carpet cleaning and not what is akin to vacuuming with an agitator machine. Bobby was done in less than 10 minutes (not a good sign in my book). A was told dirt and soil would come to the surface as a result of the agitation when I vacuumed. It did not. I am going to have to rent a rug doctor and do it right myself. Not only would I not recommend this.. they should probably be reported to the Better Business Bureau. I plan on contacting them tomorrow. read more

I received an Amazon Local deal for these people, and called them before purchasing to see if they did upholstery and mention stairs. I was told that they did. I've dealt with other carpet cleaning operations in the past who were flexible about what constitutes a "room" of cleaning, that it was more about an amount of time/work, and was not told any different by these folks. When the cleaner showed, he wanted to charge me extra for the upholstery and stairs, $200+ more than what I had already paid for the deal, despite the fact that I only needed one actual room of carpet cleaned. I told him that I did not appreciate being baited and switched, and that he should leave. Only then did he offer that he had given me (and I quote) a "quick quote" and these charges were "negotiable". I still need my stuff cleaned, but will instead find an outfit who will do so honestly. read more

I purchased the deal from Amazon. Scheduling was easy and the techs were very pleasant and professional. After they assessed my home and tried to upgrade the service to include hot steam extraction for an additional $100 I stayed with the basic "cleaning" I purchased through the Amazon deal. They assured me the carpet would be clean - just not sanitized or a stain resistant added. They sprayed the carpet with something and brushed it. They did not vacuum or extract anything. Apparently the stuff they sprayed on the carpet would emulsify the dirt in the carpet and it would all come up when I vacuumed once the carpet was dry. I did pay for an additional enzyme and steam extraction for a pet stain that is still there and still smells. I attempted to have them come back to try again but they were unwilling to schedule an appointment and wanted to squeeze me in after hours last minute. Once the carpet was dry over 24hrs later - I vacuumed. Not only did the carpet look the same but the liquid they used left marks in the areas where the spray was heavier. I felt so stupid for believing the story they told me about their magical cleaning elixir. I would not recommend Eco-Clean to an enemy. read more

Arrived exactly on time. Did an excellent job with results that surpassed other cleaners. I'll be happy to use them again.

Funny how anyone would use this company after reading any of their reviews. Why is it that these new reviews are from people, not in the state of WA, let alone nowhere near Seattle. Somethings smells fishy! A friend of mine bought a Local Amazon deal with them. Guy got there and tried to bait and switch. Good luck running a business that way Eco-Clean. read more

Stay far, far away! Eco-Clean (aka Nature's Way) is a total scam and one star is too much. Groupon sells a deal for window cleaning from a company they list as Nature's Way in Bellevue. Of course there's no Yelp listing for Nature's Way, which should have raised a red flag from the start. When the cleaner showed up, he was a freelancer who works for Eco-Clean (this listing). From what I can tell, Nature's Way, Eco-Clean, Eco-Cleaner Home Cleaning Services, Eco-Clean Property Services and EC Property Services are all the same scammy company (and all have different websites). We bought a $99 Groupon deal to clean 20 windows inside and out, a $370 value according to the Groupon. That works out to $18.50 per window (both sides) at full value and $4.95/window for the "deal". $18.50 seemed high but it's supposedly environmentally-friendly cleaning and we assumed a window was a window and it would average out (see below). We have 36 windows total, so we expected to pay a bit more for everything. The 36 windows range from small 2'x2' accent windows to a couple of 3.5' x 5.5' larger windows and 2 French door windows, though the majority are standard 2-pane windows you find in most homes. When he arrived, the cleaner told us the extra windows would be $7 each for both sides. Huh??? Then how come we're supposedly getting a value that's advertised as $18.50 per window? Even better, a window isn't a window it turns out. Those standard 2-pane house windows are actually considered 2 windows (each pane counts as one). So the extra cost to clean the additional windows was going to be $200 (negotiated down from $250 to start). In other words, the true value of cleaning all the windows would be $570 (the $370 supposed regular value for 20 windows as stated in Groupon + $200 for the extra windows). That's ridiculous for a fairly typical, 3,000 sq ft. home. The one bright spot was the cleaner. He was friendly and did a decent job but he's only a freelancer so we can't blame him for the false advertising and scammy approach of this business. read more

Bought a Groupon for Window cleaning .Waste of money .No hand cleaning like they showed in the Groupon picture. They used a hose ,connected to my water and had a brush attached. Of course the corners did not get clean, and the edges same thing .Around the house it is a total mess now from the water which dripped down the house walls. I can go out now and clean the garden furniture ,stairs, garage door, etc. If I would have known I would not have bought this Groupon. I have a brush like this myself which I bought at Costco .It cleans ok but does not take spots off. For $ 59 he was done under one hour for cleaning 20 panes. It does look ok, like when I do it. What a waste of money. I learned my lesson. First asked before you get a window cleaning service. Not recommended. read more

Excellent carpet cleaners! Did such a nice job on our carpet, even got out bad pet stain marks! Great attention to detail and very friendly. Would highly recommend this company. On time and called with exact time they would be at my house. Carpet looks great for the holidays now and I will use them again! read more

Eco-Clean called to try and make things right, which I appreciate and understand. I would not discourage other customers from trying Eco-Clean, as I do believe they did a complete and satisfactory job on the house. I can't say, however, that I thought the pricing was as competitive as it could have been, given the quotes I had received before I purchased the Groupon. I wish the company nor its owners any ill will, and appreciate their attempt to make me a satisfied customer. read more

Bait and Switch I ordered a voucher for $150 carpet cleaning from amazon local. Ecoclean showed up a full hour late (said traffic problems, but I had already checked the puget sound traffic and it was all green at the time). They said that for $150 they just "use a vacuum with two brushes" (drycleaning) and said that for $125 moire they would do an actual steam carpet cleaning. Skip dishonest companies. Don't fall for bait and switch tactics like this place. read more

I bought the Eco-Clean carpet-cleaning Groupon for 3 rooms (600 sq ft.) for $65. When the two young men came out to my house and we talked about what was going to happen, they mentioned that I bought a "dry carpet clean" which was not a deep clean and wasn't meant for high-traffic areas. This was not explained anywhere in the Groupon, nor when I called in to schedule the appointment. All it said is "Additional fee may apply for highly saturated carpets, specialty stains, pet urine, or hot-water extraction." My carpet was fairly high-traffic, but nowhere near "highly saturated". Anyway, then they quoted me another $180 to do the deep clean! Plus the $65 that I already paid. That's $246 -- which is $82 per room to run a machine over the carpet. That seems very expensive. I would never have done it if I had known in advance. Anyway, they did the cleaning (they were perfectly nice and professional), and the next day I looked at a few spots where there was cat poop stain (which the cleaners had seen and mentioned the day before) - and the stains were all still there! Then they promised to email me a receipt, but they never did. So I'm left with a bad feeling about the promises made, the services performed, and the company as a whole. I would not recommend this company or service to anyone. I feel like Eco-clean did a bait-and-switch on me. read more

First I would like to say that I am please with my service. I do have a few things to point out for potential new customers having Eco Clean out. I spent the morning using my Dyson vacuuming the house and moving most of the furniture out of the way. Thank goodness I did! A couple years ago we had another Eco type carpet cleaner come out and he had vacuumed the whole house with his Dyson prior to cleaning. We failed to move a computer chair and thru walk thru I asked if they had done under the chair he responded with No because the chair should not sit on the wet carpet. I completely understand that but isn't that why other companies use spacer type things? I purchased the Amazon coupon and of course when they arrived I was hit with another 163 dollar bill. That was a tad frustrating. I should have really really read the fine print so I will have to take the blame for that. What you are paying for is for a simple cleaning no stain or let removal and NO steam cleaning in their coupon. I also think that they personally should have worn booties on their feet as they are cleaning my carpets yet walking around in dirty tennis shoes? Suggestion maybe? Overall I am please I do think the carpets are clean, time will tell if the stains they cleaned will come back? Would I have them back? Yes, however I would get a quote prior to agreeing to do anything so I feel more comfortable with the cost. read more

I have mixed feelings about the company's service (I bought the Amazon Local Deal in January). Pros: 1) My carpets look very clean -- without the chemicals. I am not allergic to chemicals, but I didn't even have to open the windows after the cleaning. Great! 2) The employee was happy to explain to me how his equipment worked, as well as how I would be able to get rid of some stains on my own next time. 3) The scheduling was easy, and the employee came on time. Cons: 1) The company charges extra for tough stains ($5 per stain). The stairs cost an arm and a leg (around $60). Since there is no price list for additional rooms and hallways, the numbers seemed arbitrary. Since I wanted to finish everything in one visit, I regretfully agreed to the prices. 2) If you buy the 3-room deal and need the company to clean 4 or more rooms, make sure that the BIGGER rooms are paid for by the coupon. This way, you will pay less out-of-pocket for the SMALLER rooms to be cleaned. I realized this after I saw that I was billed for a bigger bedroom -- while the coupon paid for a small bathroom. 3) After the cleaning was done, the employee didn't go over his work with me. He didn't tell me which stains were gone and which stains were still there. He didn't clean under the beds, and there were a few missed corners and spots left over. 4) The employee walked around the house in his street shoes, which were dirty. Summary: good equipment and good service, but you need to take charge during the visit. Also, ask for the price list over the phone as you make your appointment. This way, you will be ready for whatever comes. read more

A total waste of time and money. I purchased the Hardwood Cleaning and "Polishing" coupon from Amazon local. They came in saw the old original floors and said that if I purchased the "finishing" for $200, they would be beautiful. Asked me how much I paid for the voucher and when I was out of the room were joking that was worth 30 minutes and guess what? That's how long they stayed. The floors looked no different when they were done. There was no polishing either. Just one machine, which the lead guy said did the polishing too - ya right. They dumped the dirty water in my bathtub and didn't rinse, so I got to clean up after them. I left a message for the owner, but never heard back. Not a good experience and I would not recommend them for old hardwood floors or anything else. read more

I had a similar experience as some of the other Amazon purchasers and indeed felt like it was a bait and switch! Prior to purchasing the deal I called to a ask about substituting an area rug and hallway/stairs because we didn't have three carpeted rooms and the terms as drafted were not clear as to what was excluded or could be substituted. I was assured that such substitutions were not a problem and bought the deal. When the technician came out I was not home, but my husband was and explained we were to have hallway, stairs, and large area rug done, he also asked for a quote on two small area rugs ($12 each). Turns out although the add says the cleaning removes, dirt, stains, etc., the technician informed my husband that it was a only dry clean (he referred to it as vacuum on steroids) and didn't in fact work like a regular wet clean. My husband authorized the cleaning of the two small rugs and requested the large area rug and stairs/hallway be cleaned pursuant to the offer. The technical ultimately would not agree to honor what was said on the phone and when I called to speak to him, he said I could simply get a refund from Amazon. After arguing with both the technician and the owner about the basics of what constitutes an offer, the fact that the terms were not sufficiently clear and reiterating the fact that I purchased the service based on the representations of the company, I finally got the owner (very begrudgingly) to relent and got the hallway/stairs and two very small rugs (entry way rugs, not the rug I wanted clean, which was full sized) cleaned at the deal price. All in all, it was a very unpleasant experience, the rugs were not cleaned properly and stains are showing. Instead of trying to rectify the situation the technical appeared intend on bullying and suggesting that I was attempting to cheat the system, which most certainly was not the case. I can only imagine that someone less assertive would have simply paid the $150 (which funny enough was the alleged stated value of the amazon deal) for a sub par job that was less than originally bargained for. read more

My overall experience with Eco-Clean was very pleasant, but started out on a rocky footing. The first time they were scheduled to clean my carpets, it was a total fiasco due to circumstances too many to describe. I called the owner to let him know about my unhappines and to my delight, he agreed to come back himself and re-do the job to my satisfaction. (It turns out that the employee who originally cleaned my carpet decided shortly after cleaning my carpets that the profession just wasn't for him.) Ethan, the owner was a breath of fresh air and I was very comfortable with his prep work prior to using the machine and the finished job after the professional manner he treated my carpet. He even did more carpet and my stairs to make sure I had a little extra bonus for my trouble. Loved his energy, dedication and enthusiasm for his company and I expect great things are in store for him.Thanks again for such a great experience!! My carpets are old and need of replacing, but Eco-Clean made them look brand new. I am recommending them to all my friends and will definitely use them again. read more

I was going to use my Groupon with them today but I just had the guy leave before doing the work. First, he was half an hour late then it was another 20 minutes and he still wasn't ready to begin work. The employee was nicely dressed, but his first comments when he entered my house were rude. THEN - and most importantly - the machine they were using wasn't any different than something I would rent at Home Depot. I realized this when he was asking me to get him hot water - "as hot as possible" from my kitchen sink. Are you kidding me? If I had wanted a Home Depot cleaning, I would have rented it myself. If I had known that this company wasn't using a truck mounted machine, I wouldn't even have considered using them. read more

I experienced the same schedule mishaps as the other posts. Including the $50 mark up for using a portable machine. These guys use a crappy steam cleaner and the carpet doesn't even look that good. They failed to also get a pet stain out. Do yourself a favor and spend the $50 from the amazon deal on a Rug Doctor. read more

I got the AAA deal - 3 rooms for $69. I'm not keeping this carpet long term but i want it clean through the winter. The technician was an hour late, eh - OK I know things happen. First thing he did was try to up sell me to a better job... EXCUSE ME but I think every job should be "the best job". What is it with companies offering a service that is only good on a clean carpet? If my carpet is soiled and I hire someone to clean it then they should only offer services that will get the job done. I should have kicked him out of my house on the spot but I didn't. So I bought the stain cleaning for $25 (Seriously..what dirty carpet isn't stained?Shouldn't that be part of a cleaning?) I had a tight schedule that week with the carpet one day, a house cleaner the next and an appraiser the third. I asked when the carpets would be dry and was told by 4:30 that same day. Well...12 hours later the carpet was still damp and I had to reschedule the whole week. It took 48 hrs for them to totally dry. I asked for a refund because this completely threw everything off including the appraisal (which has cost me because the ri-fi rate increased over the day and a half delay) I have decided to give up calling them since they wont do anything anyway. Consider yourself warned. If you want to be upsold, have wet carpets for days that are not clean - by all means, use these guys. read more

Horrible customer service. Did a horrible job cleaning the carpet. DO NOT RECOMMEND!!!!!!

We had Eco-Clean clean our carpets yesterday. Here's my experience... Pros: - price - $50 for 3 rooms with AmazonLocal coupon, although it's the most basic service - technicians arrived on time - easy to set up appointment and didn't have to wait a long time for them to come out - nice people - cleaned a hallway for free that was attached to one of the rooms we had cleaned - spot treated an old pet stain after I told him that I didn't want to pay $79 to have that one stain removed....the stain didn't come out but it was nice that they tried, even though it didn't work - In and out in an hour...not sure if that's a pro or a con. They used a "dry" cleaning system instead of hot water treatment. That was what the coupon was for, otherwise it was additional money to do the deeper treatment, other stains, stairs, etc. That's fine, it was clearly stated on the coupon. - carpets were dry quickly Cons: - They did not wear shoe covers. Really? How expensive could those be? It would show a lot more courtesy to cover your shoes after walking in from outside while you work on the carpets. - It was $25 to remove one stain and it's coming back up already (one day after cleaning). It's a different color now and less evident, but still there. - The main guy Tony gave the "option" to pay the additional amount above our AmazonLocal coupon to him in cash, or a check made out to him "to avoid paying sales tax", I told him that didn't sound legit and I'd rather make the check out to the company and pay the additional $2 of sales tax. - A few stains were missed in one of our rooms and I didn't notice during our quick walk through, only saw them after my husband pointed it out that night. Bummer. - He did the classic "walk outside to call the owner and return with a better price on something I had already turned down" move. It's probably just me, but I'd rather technicians just do the job I ask and not keep trying to upsell me. I've only had carpets cleaned by one other company who used the hot water cleaning system and they were here for 4 hours. It took a lot longer to dry which was inconvenient but it seems like they were definitely cleaner with the hot water system rather than this dry version. Would I recommend them? I don't know. If your carpets just need a quick go-over, I'm sure it's fine. Maybe their hot water treatment is really awesome but I just didn't want to spend the additional money to get that done ($200+). Was I super excited about the job done? It's okay. But for $50 I guess we got what we paid for and I just hope the carpets really are clean enough for my son who is going to crawl soon. read more

I do not recommend Eco-Clean. We purchased a coupon on Living Social for carpet cleaning services. When they arrived, the gentleman told me their carpet cleaning service could not remove any stains and they would not move any furniture. What are they selling...,definitely not carpet cleaning. read more

I originally wasn't too happy with the service as their was some misinformation given to me over the phone when I initially called to setup the appointment in regards to the price and service I had purchased, as something different was told to me when the guy showed up, but it seemed it was all a misunderstanding, and Nate made it right and took care of it. I was impressed with the way he was willing to do whatever it took to make it right. These guys are very customer service oriented and will do what it takes to make sure their customers are happy and satisfied. read more

I bought window cleaning through an Amazon local daily deal. The only contact I had with them to set up the appointment was through voice/email and they never returned a phone call, they did return emails, but my questions about additional work I wanted done would have been better answered by telephone. I asked about adding skylights and a chandelier and was told they could do both, but they first quoted me $5 per skylight, then came back and said that was a mistake, it would be $25 per skylight (the year before I paid $10 per skylight so I knew this was too high, but they said I could discuss it with the cleaner when he came). I received a confirmation email a day or two ahead of time. Day of window cleaning arrives and I get everything prepared and wait...one hour, two hours...then I call them and wonder of wonders someone DOES answer the telephone. I explain I am still waiting, the woman says she will look into it and call me right back. An hour later, I cancel the whole thing and Amazon immediately refunds my money (love Amazon). This outfit will never do well unless they learn better customer service. If someone had been polite enough to contact me and let me know the reason they were running late, an expected new time, I'd have been happy to accommodate them. Poor customer service just leads one to wonder what other things they approach so haphazardly. I would recommend them to no one. read more

I purchased a carpet cleaning coupon from Amazon Local. Did end up paying extra to get them really clean and a protector put down, but they came out great. Had very dirty high traffic areas on a very light carpet and Scott got them looking good as new. Thanks. read more

Tony was very friendly and seemed to be knowledgeable. However he explained that when someone goes through Amazon or some other company they only get $5.00 an hour and this is what you get I guess. There was a spray and brush. He explained that one room would be a closet or small bathroom. This was a gift from my daughter. Again Tony was very nice. read more

I have booked an appointment with these guys and got a confirmation email that the booking was successful. They called me only one day before the cleaning and rescheduled my appointment. They didn't show up at the scheduled time and when I called them they told they couldn't make it to the appointment and they wanted to reschedule to next week once again. I am pregnant and my husband had to move all the furniture himself around for carpet cleaning. They didn't even bother to call us to tell that they weren't coming. We had to call them many times to find out that they couldn't come. This is the worst cleaning company I have dealt with in my life. STRONGLY RECOMMEND that you don't do business with them. read more

I bought a coupon for a carpet cleaning from Amazon in Aug. with the plan of having the work done after the holidays. Bobby was scheduled to be at my home on Sat. at 9AM, so the day before and that morning we moved everything out of the bedrooms. He was here all of 1/2 hour and told us that the floors would be ready to vacuum and put the furniture back in 1 to 2 hours. TEN HOURS LATER we were still trying to get parts of the carpet dry enough to at least put our bedroom together so we have a place to sleep! The next morning we vacuumed the other rooms and put the furniture back in. The carpet didn't look any cleaner and now it smelled like dog! Our carpet didn't smell before. In the mean time, I had called the company several times on that Sat and even though their web site said they were open for business, there was no answer and I left several messages. Finally on Mon., Casey called and after hearing what had happened and him giving excuses for it, I told him I wanted my money back. He told me that I would have to get it from Amazon. Carpets are supposed to look and smell BETTER when they are cleaned! I don't know what happened and how they can stay in business, but I definitely would not recommend them to any one. read more

Any company that offers Groupon or Amazon Local is a sign that they are in trouble financially. In carpet cleaning, the cost to even get a van to a home can range from $60 -$90. Fuel, wear and tear, insurance,taxes and wages to name a few come into play. So given this, a Groupon Deal for $89 to clean 3 rooms is impossible. This is not rocket science, do the math. They only offer to get their foot into your door. Then the upselling starts. Having been in the industry for many many years, I've seen a hundred or more of these fly by nights come and go. On top of it all, they can damage your carpet by using the cheapest solutions available. It sickens those of us that are tax paying long term companies that there are those that tarnish our industry but in the end, it is you the end user who shops for the cheapest possible deal that keeps them going. To get a carpet cleaning quote, go to YELP and simply type in your service needed ( carpet cleaning ) and your area. Our company has 30 or more 5 star rating's with nothing less. We have hundreds of perfect reviews on all the various review sites, GOOGLE, Angie's List etc. Spend time doing a little research and save yourself the extreme aggravation of a poor costly service only to end up venting on this forum. read more

DO NOT USE THIS COMPANY. BE VERY CAUTIOUS about who this company is and the added dollars to your deal. I bought a LivingSocial coupon to have 16 windows cleaned. I read the small print very carefully, because I live on the second floor of a small condo unit and knew I was up 14 feet above the ground. The technician was very prompt and pleasant, BUT everything had an added cost. Had to reach to 16 feet, add $20, had to do two parts of a single window, add $5, etc..... I told him I did not want to pay more than I had paid LivingSocial, and couldn't we strike a deal, perhaps fewer window panes, or accessing the panes from my deck, reaching down instead of ladder reaching up....He said we had to talk to his front office. The young woman was COMPLETELY unwaivering in her desire to NOT negotiate in any way, no matter how pleasantly I presented some options. She said I could always cancel through LivingSocial. I said that would be my preference and I sent the technician on his way. Of course I was aware of LivingSocial's rule to not refund for deals purchased weeks ago. So I was out my purchase price. I washed the windows myself! Very frustrating. DO NOT EVEN TRY WORKING WITH THEM! read more