Talking down and arguing to elderly clients? The VISA payment process on-line is a joke. I was…read moretrying to make paymentss to zero out my account one payment was made on 2/22 posted on my visa on 2/23 and on my cash account on 2/24. An additional for amounts previously pending payment was made on 2/24 and posted on my visa and checkING on 2/24. The "balance" on my Visa account ON 2/24 apparently was incorrect and it included previously paid Items? Sunmark apparenly has no transparent way of acknowledging that the payment was made on line? IM SORRY, IF DEBITS AND CREDITS CANT BE DONE IN REAL TIME IN 2026, THAN THE CR NEEDS TO HAND IN THERE LICENSE TO PRACTICE IN NYS! I'll be referring the comments on this page to the NYS Banking authorities! I believe Sunmark's rating on this page should be referred.

Ever since they did a systems upgrade I've had nothing but problems. Today I called to ask a…read morequestion about one of my accounts and apparently I didn't answer one of the security questions right or I said the wrong account number and the representative said she could no longer speak to me and I had to go to one of the branches in person to properly identify myself. She wouldn't let my try to correct the wrong answer or ask me a different security question. I used to love sun mark but I've had so many problems since this upgrade and sadly I will be looking for a new bank.

This is by far the best bank I have ever had! The few ladies that I have had the pleasure to deal…read morewith are very courteous and they always give you that "family" feel when you walk in. Going to the bank is no longer a chore for me.

Things started going downhill when they moved to the Winners Circle location. It was almost like…read morethey'd become too big to be the polite and helpful credit union they'd always been. It only got worse with the merger. I will say that I've always had good experiences, even now, with tellers, but anyone else? Nope. Rude, short attention span, and take the first opportunity to get out of the conversation. Case in point. I went there to talk to someone about a loan. I went to the "service desk" which always used to be helpful. The woman first told me she didn't know what I was asking about, then told me I couldn't see them, then contacted the loan officer how said they would not come down to see me. I insisted and they eventually came down, only to be rude, not answer my question and tell me to call next time. This is a place I used to rave about. Not anymore. To use a silly old saying, "They've gotten to big for their breeches." And people leaving reviews, it is Credit Union, NOT a Bank.

Since the merge with the two credit unions Ive had nothing but issues with my accounts. Fraud…read moreissues, etc. The last one was I disputed a charge on my visa. After calling and telling them I can see the withdraw pending and to please stop it they said it has to go through completely. I can't understand why they couldn't block it right there. So as requested I filled out multiple forms and received a response saying I have to print out the forms and fax them over or mail them! so many forms We are retired, who has a fax machine in their house and if they received the paperwork why don't they print it out I have to find another credit union

I have been doing my banking here for almost 12 years now and I have never looked back. Carole, the…read morebank manager, will bend over backwards to take care of all your banking needs. I have had car loans, personal loans, business loans, savings accounts, and checking accounts at Mohawk Progressive. They have great rates and no fee checking accounts as well as online banking. MPFCU is a small credit union where the member really does come first. They may not have all the latest techno services of the larger banks but they got it where it counts- and that's customer service. I remember a couple years ago my iTunes account was hacked and the thief started making several hundred dollar purchases over and over again to his fake account on iTunes that ended up totaling over $3000 dollars. Carole called me and alerted me to the activity and put a stop payment on my account before calling me. She knows me well enough to know I didn't make those purchases. That isn't the only time MPFCU has saved my skin. They have also called me to alert me a payment was clearing when I had insufficient funds in my account (Hey it happens to the beat of us) just so I could add money in time to avoid any fees or penalties. Carole and her member service reps will do the same for you. I will continue banking there for as long as I am around and you should too!

This is the best banking institution I have ever dealt with. I use this credit union for business…read moreas well as my personal banking. Carol and her team are always there for you. I have recommended them to dozens of my customers and will continue to do so.

I was not even 60'days behind on my auto loan. They sent a repo guy to my house on a weekend after…read morehours so I couldn't even contact anybody to resolve it. No warning no nothing. They are liars and scammers. I have been asking to push my missing payment from 2023 to the back of my loan for months now and they wouldn't do it for me. Interesting.

We found this credit Union because we were referred by Knights Auto in Albany. It was the best…read morething that ever happen to us as far as banks are concerned. We met Alexis B there and she saved us a ton of money. Not only did she get us approved for the vehicle we were looking at she was able to refinance the other two auto loans that we have and save us money each month without extending the term. We then looked into debt consolidation and saved money there as well. Alexis goes above and beyond for her customers and has a great personality. I would recommend her to anyone looking to purchase a vehicle, do a debt consolidation or refinance the vehicles they currently have. I recommended her to family and friends because I trust her and she just goes above and beyond for her customers. She is that good!

Ridiculous wait times for the drive-thru at Wolf Road branch. Get with it...hire some people.read more

I have only left excellent reviews until I dealt with this greedy bank who seems to think they can…read moremake their own rules, take our huge sums of money and then be super rude and refuse to case their own checks or put any thought into how to fix the issue and take care of the customer. They are arrogant and I personally do not bank with KB(thank god), I have always banked with credit unions, but a family member does hold accounts and investments with Key Bank and they have been excellent customers for 30+ years and you would think Key Bank management would treat someone cashing a check on their behalf with some respect. First, they charge a $7.50 fee to cash a check if you're not a customer (IF they do have enough cash on hand to cash a check, they could not cash my check $20k check but regardless this is a complete racket). I recommend if you bank with Key Bank now to look into local credit unions such as Adirondack Trust, SEFCU or any local credit union. They all offer better rates, better accounts, excellent customer service and more local branches. They also don't nickel and dime your friends or employees who may need to cash a check by charging them a $7.50 fee to cash a check, I can only image what other small fees are in Key Banks small print. Stay away from Key Bank-just awful! I don't see any good reviews on this greedy and harsh bank so I can only assume others deal with this and they need to know there are SO MANY other wonderful banks that would love your business and trust you right. #leavekeybank

Hyla is always so helpful!! One time i could figure out how i managed to over draft my account when…read morei am usually so careful about it, Hyla sat me down at her desk and helped me balance my check book and within a few minutes found my error. She went over and beyond what is asked from her. Thanks so much Hyla.

The Niskayuna branch of First National Bank of Scotia has been our bank for 50 years since we live…read morenearby. I go into the bank one or two times a month, and today as I approached the counter, it was so welcoming when the teller I approached said, "Hello Frances." After the nice greeting, I asked her name. She replied Victoria. She is one of several well trained tellers at this location. Victoria is efficient and a pleasure to interact with. She has great interpersonal skills. I have noticed that she trains other tellers, and I understand why. Michele is the manager of this location. She has handled banking transactions for us on several occasions ranging from Security Boxes, power of attorney changes to notarizing documents. Her pleasant disposition complements her professional manner. Her expertise and experience are appreciated greatly. She focuses on customer satisfaction and works diligently to secure it.

I have a check altered and cashed…read more The Niskayuna branch handled the issue promptly and they were able to replace the money that was taken. Could not have been more pleased by there quick and professional service. A. Stevens