I opened an account here almost a year ago, after being constantly disappointed by my then banking…read moreinstitution. I wholeheartedly recommend this Credit Union. The staff here are always interested in assisting their customers at any given moment. They have remembered who I am every time I go to this branch. They are friendly, professional and they never make you feel like you are intruding. And you never feel like you are an imposition asking questions they probably heard a million times. The staff always answers with a smile and always asks, before you leave, if there is anything else they can help you with. To mention the staff I have regularly dealt with are Brian, Emily, Chad and Elanda. They are the epitome of what customer service is and should be like everywhere. With recent time sensitive issues, Elanda and Chad were instrumental in getting my issue taken care of with the utmost respect to me and to my situation. In conclusion, there is no better banking institution than the North Greenbush Community Resource Federal Credit Union! I encourage you to take your business there, open an account, check out their competitive rates and bank with people and an institution that really and truly cares about their customers.

We have been banking with BFCU for many years, most recently we have been having an issue with one…read moreemployee who always has an attitude, other than this one employee the rest of the staff is amazingly friendly and helpful with all your banking needs/services. IF it were not for the one employee, I would give it 5 stars.

This is the company I work for and this would be the branch that is closest to my home where I do…read moremost of my deposits or withdrawals. The staff is super friendly and it's good to see the same faces on the teller line in an industry with a high turnover. I used the ATM and I feel that it is a little inconvenient to use it from the car compared to other ATMs due to the posts protecting the ATM. My rating is for the staff at the branch for providing outstanding service.

Absolutely horrible service. I got snappy responses at the front desk, and no one was able to…read moreanswer my basic questions, and had to go through 3 separate phone calls for basic tax information. Do not go here; it will waste your time.

Originally we used the branch in Amsterdam ny but they closed that one and now we use the Albany ny…read morebranch. Most of the time we never need to go to the actual bank but when we do we find some of our old associates from the Amsterdam branch working there. Warm smiles, friendly, knowledgable and helpful people all around and a great bank to deal with.

Extremely infuriated by the incompetence and lack of customer consideration of one, Anthony D…read moreWilson, Financial Center Manager at the 1450 Western Ave branch. I went in with CORRECT commit number to have insurance check endorsed at the branch. Anthony D Wilson wrote ONE of the 8 digit of that commit number wrong and took himself off into wild goose chase for next 45min. when everything was done, I asked him what took so long? and he answered "YOU gave me A WRONG commit number", in very condescending tone. I asked him what the correct number was, and he showed me the EXACT NUMBER I came in with, which I gave him verbally as well as visually. When Anthony realized that He made a mistake from the beginning, all he said was "oh, it's on me" and that was it. NO APOLOGIES. and he just walked a way. When I started to complain that I got stuck in the branch for 45 min. on the business that should have taken less than 5 min, BECAUSE of Anthony's mistake, he tried to make me go out the building by saying "your complaining will be another 5 min" in VERY confrontational attitude. NOT HAPPY.

I just visited this branch yesterday. I had a joint account with my mother, who recently passed and…read moreneeded to transfer it to me. I met with one of the relationship managers (I forget her name but she was in the left office). She was so warm and funny. She took so much time with me and even thought of things I would need to do to help wind up the estate as a person living out of state.

Great ! Grace is always super sweet They are always willing to help me with any questions that I…read moremight have, very knowledgeable and pleasant! I'm glad that I have them for car insurance !

I am so glad that I chose State Farm for my renters insurance policy when I moved into my new…read moreapartment a year ago. Not only did they offer the lowest price that I could find for the same amount of coverage, their customer service is amazing. When items were stolen from my property, all of my questions about whether or not to file a claim were promptly and politely answered by a sweet young lady named Grace. She is very knowledgeable and thoroughly explained my options and I am confident that I made the right decision with her help. I highly recommend State Farm for all of your insurance needs.