They have been charging me for an in-house auto pay from a closed in house account I once had. And…read moretelling me it was my fault that they didn't close the auto payment when they closed the ac account. They are thieves! I have called multiple times to solve this. Notes come up missing, and then they appear. Depending on who you talk to. Phone calls are not returned. The service literally sucks!

I've been trying to go a response to an application submitted (in person and complete with all…read moresupporting documentation) 23 days ago. I get nothing but the run around. They say the documents were emailed to me. I check everyday, all folders and trash and spam. No, nothing. Only one employee, named Jesse, is trying to help me.

6:30 pm on a normal weeknight. One of my company's employees cannot check into their hotel, card…read moredeclined for no reason (again). Broadview/SEFCU - "we don't know why it is declined, plenty of credit, account fully paid.... but the person who can override the decline goes home at 5 pm... call us tomorrow?" Or imagine sitting in a bank branch across the desk from a bank employee who cannot call a business banker within their own bank. They are required to send an email and wait. So if you want to solve a problem, you sit together and wait for an email reply. Not kidding. Truly an awful business bank. Of course many pleasant kind people working there. Myself, I will 100% avoid this bank as much as possible.

SEFCU cared about 'us' 20 years ago. Now, they are no different than Chase or Bank of America…read more You are just a credit score. Nothing else. There was a time, many years ago, that I would not shut up about how GREAT SEFCU was. Anyone who was looking for a bank or loan, I would speak up and recommend SEFCU. Why? Because they worked with you. Treat you like a person, not a SCORE. Look at ALL the information and not just a score. Sometimes, people have lower scores for unconventional reasons. I always used to enjoy being treated like a person whom SEFCU wanted to do business with, rather than a beggar. Those days have gone. I am now treated like a beggar, because my score is not as high as some others. When your score drops below 'Fair', SEFCU staff start treating you like you are not worthy of them. As if they are only for the elite. My, how things have changed. SUNMARK and First New York FCU are the last of the 'Old School' credit unions. By old school, I mean . .they care. They want to HELP YOU. Not just approve or decline a loan. I just got off the phone with New York FCU. They came up with a whole plan for me. To refinance my car, and consolidate all of my debt. Decreasing my monthly bills, while putting me on a path to increase my credit score. I am not just a pass/fail to NYFCU. They gave me a lot of respect, help and wanted to make my life better. Help me to increase my score and then even refinance again - in 6 months with an even better rate (They will refinance their own loans at NYFCU). THIS . . is what SEFCU used to be. Now, you only matter to SEFCU if you have a stellar credit score. Not to SEFCU: The lower credit scores and higher interest rates make you a LOT OF MONEY. My dad, with excellent. credit, pays 2% for his car. You don't make crap off of him. I had a 10% $50k car loan. You make $16k off of me. And yet - you. treat me like the plague and my dad like a hero. MATH MATH MATH.

My experience inside was more than enough to distract me from how awkward it can be driving around…read morethe north end of the plaza this bank is in. It does feel smaller inside than other Key Banks, but it also has a sense of charm to it. Everyone with whom I spoke or interacted was really friendly too, even chatting with me from a distance while I was in line waiting for a teller (which was about 1 minute). I was in and out in less than 5 minutes.

The most horrific customer service I've ever seen. They have an older woman who is a teller named…read more"Roopnma" who is rude, unprofessional, and quite frankly the worst teller I've ever dealt with. I've witnessed this teller scream at older customers and she screamed at me 2 separate times because I misunderstood something and had a question. I don't know how this woman has a job here, but she probably won't for much longer. Every other teller there is pretty nice, but Roopnma is by far the worst.

Hyla is always so helpful!! One time i could figure out how i managed to over draft my account when…read morei am usually so careful about it, Hyla sat me down at her desk and helped me balance my check book and within a few minutes found my error. She went over and beyond what is asked from her. Thanks so much Hyla.

The Broadview inside the Empire State plaza in Albany NY is very slow. There is never enough staff…read more Today I waited in line for 15 minutes the line was backed up to 10 people. I did ask one of the managers inside her office if she could possibly help there were two other staff in her office with her and she said she was not able to help at all. I would not suggest this Broadview it has been a nightmare every time, constantly customers are getting irritated in line. It doesn't make sense.

Experience in the branch itself is pretty quick and the staff are friendly. Never have any problems…read morereally but ever since the atm sites have changed and updated the systems have been weird on taking atm deposits with cash it spits it back out I think the overdraft fees are ridiculous at $28 per transaction. I haven't seen overdraft protection they might have it but personally in app or online I haven't.