Hope recently helped us with a HEL. She was friendly, fast and efficient. I would recommend her…read morehighly.

I love Pioneer where they're good service. I use Latham branch most of the time cannot find a…read morebetter group of people working there. Feel like I'm at home when I'm in the lobby. Keep up the good work and also the wonderful friendliness that I receive when I go there thank you richard Belokopitsky.

I don't know what Ticia G. is smoking, but it sure has skewed her perception of this credit union…read more (Oh: her review is over 14 years old. Maybe that has something to do with it. Maybe CEFCU used to be good. Not anymore!) They don't charge you $1.50 for overdrawing your account; they charge you $28 per transaction. Everything they do, they do incredibly, unbelievably, painfully slowly. I told an acquaintance of mine that I was looking to change banks. He asked who I was with and when I said "SEFCU" he shook his head slowly and said, "I left them 20 years ago. They're awful. They don't care, and they act like they're doing you a favor." And indeed, that has been my exact experience with them. They're technophobic to the point that they don't trust their computers and so forth to secure funds; instead they need to see you face-to-face, and assess your transactions for 90 days (yes, NINETY DAYS) before they'll let you deposit a check through their mobile app. Because, you know...you just can't trust those computers! Ask them why any of their nonsensical, self-serving policies are in place and they won't be able to answer your question. They are a credit union perfectly in step with the thinly disguised backwoods 'burb that is Albany. Awful.

in all of the years that i have had a bank account of any sort, and yes - even back to when i had…read morethat little book for my very first savings account, this is the best bank ever. and i mean Ever. if you make mistakes and overdraw yourself, they cover it. and don't charge you a zillion dollars (i overdrew by 1.48 recently, poor math on my part. and they charged me 1.50 for it. citizens bank and key bank would have charged me $35 or just bounced my car payment.) and then to boot, the online interface is lovely. you can transfer funds quickly and easily from checking to savings or back again. oh. and plus. their people are Really friendly. and happy! today i went thru the drivethru and the girl was just super friendly and smiling and telling me to have the Very Best of Days. and meaning it. even on those little tv's in the other location they are always very friendly. i very much love sefcu (as much as you can love a bank.) oh - one problem, their online site has an icon that looks like a washing machine dial that you select to go to your personal account. it is odd. also they charge too much for online bill paying but i am willing to take the little bit of bad with all that good.

Jason Oiser helped my brother and I out, he was very informative and helpful in the process of what…read morewe were there for. He was thorough, quick witted, and knew what he was talking about. To say he went above and beyond would be an understatement. He also offered us complementary Hershey kisses and water which I found quite delightful

I have been with pioneer bank since the late seventies. I'm really very happy with pioneer bank. I…read morelove the people no matter what branch i go to. They're kind, they're very thoughtful. I've never really waited in line. It's one of the few banks that have a lot of tellers, and I am just very, very happy. I used to be in the watervliet branch for years. And then I moved to Averill Park, and now I'm in the wynantskill branch, and I am just so pleased with that bank. One of the things you did for me is that my wife did online banking for years and then my wife had cancer. So I went to the bank and asked for a paper statement to be sent to the house starting in those years. And they were so kind to send that paper statement to me so I could balance the checkbook. I Wasn't good at the computer as my wife was, so you're very accommodating. And the last thing I'd like to say is, I'm very, very happy that you still do the passbooks, where I have 2 savings accounts, and it's sort of old-fashioned. But I'll tell you I love having those passbooks to keep at my house knowing what I have in my savings. So all the best to pioneer bank. Sincerely, James J. Ogden

Originally we used the branch in Amsterdam ny but they closed that one and now we use the Albany ny…read morebranch. Most of the time we never need to go to the actual bank but when we do we find some of our old associates from the Amsterdam branch working there. Warm smiles, friendly, knowledgable and helpful people all around and a great bank to deal with.

I opened an account here almost a year ago, after being constantly disappointed by my then banking…read moreinstitution. I wholeheartedly recommend this Credit Union. The staff here are always interested in assisting their customers at any given moment. They have remembered who I am every time I go to this branch. They are friendly, professional and they never make you feel like you are intruding. And you never feel like you are an imposition asking questions they probably heard a million times. The staff always answers with a smile and always asks, before you leave, if there is anything else they can help you with. To mention the staff I have regularly dealt with are Brian, Emily, Chad and Elanda. They are the epitome of what customer service is and should be like everywhere. With recent time sensitive issues, Elanda and Chad were instrumental in getting my issue taken care of with the utmost respect to me and to my situation. In conclusion, there is no better banking institution than the North Greenbush Community Resource Federal Credit Union! I encourage you to take your business there, open an account, check out their competitive rates and bank with people and an institution that really and truly cares about their customers.

Heather is amazing !!! All the people at this location are…read moreawesome! Always friendly, happy to help and answer your questions. They keep you informed as to what is happening and what is going to help you! This is a wonderful example of how people can and should be when dealing with people/customers! Thank you for your awesome customer service!

I chose pioneer bank because its local and had a free checking account…read more I just received a letter in the mail that they "upgraded" my account and now i have to pay a monthly fee... i never asked or consented to this they just did it. If i never saw that letter i would be being charged without my knowledge. I am going to bring this up to legal counsel to see how this is legal because it shouldn't be and i suggest anyone with a checking account does the same.

I have been doing my banking here for almost 12 years now and I have never looked back. Carole, the…read morebank manager, will bend over backwards to take care of all your banking needs. I have had car loans, personal loans, business loans, savings accounts, and checking accounts at Mohawk Progressive. They have great rates and no fee checking accounts as well as online banking. MPFCU is a small credit union where the member really does come first. They may not have all the latest techno services of the larger banks but they got it where it counts- and that's customer service. I remember a couple years ago my iTunes account was hacked and the thief started making several hundred dollar purchases over and over again to his fake account on iTunes that ended up totaling over $3000 dollars. Carole called me and alerted me to the activity and put a stop payment on my account before calling me. She knows me well enough to know I didn't make those purchases. That isn't the only time MPFCU has saved my skin. They have also called me to alert me a payment was clearing when I had insufficient funds in my account (Hey it happens to the beat of us) just so I could add money in time to avoid any fees or penalties. Carole and her member service reps will do the same for you. I will continue banking there for as long as I am around and you should too!

This is the best banking institution I have ever dealt with. I use this credit union for business…read moreas well as my personal banking. Carol and her team are always there for you. I have recommended them to dozens of my customers and will continue to do so.