Kinecta Federal Credit Union located in the Peninsula Center in Palos Verdes is great! Manager…read moreEmicela Caceres is very knowledgeable and provides solutions and options regarding CD rates, types of checking accounts and options to help better manage your finances. She also runs a tight ship and educates her staff on how to execute these solutions. Staff Member Omar has been a joy to work with as he processes paperwork accurately and responds quickly. Thank you Kinecta for providing great customer service!

I hate to give a one star, but it's the only way that I feel my frustrations will be acknowledged…read moreor seen. But the new ProtectPlus addition is very un-credit union like and seems sneaky. I understand that members can opt out by February, but why, in this day and age with all the online scams that exist, are we putting a price on members financial security? That seems unfair, especially knowing that we are more than likely going to see some weird things happen with finances and prices in 2025. $10 a month is nearly as much as what most Banks charge at a basic level. The fact that current members are being forced into ProtectPlus instead being allowed to opt into it on their own accord is very weird.This is such an inappropriate time to implement something like this, especially knowing that this institution has been opened for nearly 85 years and some people have probably been clients for that long. I'm also concerned as to why this choice has not been advertised CLEARLY and UPFRONT sooner to current members. I only recently found out within the last week from a piece of mail of all things, that the ProtectPlus will be pushed onto members, and we have the option to opt out of it by February 1st. Why are we just being notified now and not like 6 months ago? There's no way this new plan was just put into fruition within the last few weeks, and there's no way that in this day in age Kinecta couldn't have sent out an automated text to all members explaining exactly what this was going to be about. Email, apps, and texts exist- so why am I receiving a letter about this? Not to mention, why is this even happening at the expense of the customer? Post update to the response: I appreciate the fast response. I'm well aware I can opt out of the checking account, I blatantly and clearly already said that in my post. This post is more about the nature and implementation of this new checking account and how it's being forced onto clients instead of giving them the option to opt into it. It is sneaky, and I'm sure a lot of clients will be taken off guard by it and not realize it's been implemented and they will be unwillingly paying fees to Kinecta that they weren't aware of. It also goes against the "no fee" services Credit Unions tend to provide compared to banks. I hope those points will be taken into consideration as Kinecta moves forward with this new Checking Account.

Easy experience using the ATM outside. Stopped by on a Saturday and walked right up. This Wells…read moreFargo has a large parking lot so I don't expect there to be any issues finding a parking spot.

Brought over 100k and got denied for 2 credit cards…read more Staff here is super nice, parking is easy. On average, I receive 2 emails a week from WF telling me that my Fico Score is 830, yet I still got declined for 2 credit cards. I don't feel valued as a customer at Wells Fargo. I would recommend putting your money elsewhere.

Friendly and very helpful staff. I just moved my account there and am very happy with their service.read more

Customer service used to be a highlight of the bank. The old branch mgr Roy would actually call…read moreyou back and take the time to discuss any issues. The new mgr won't take our calls and generally doesn't seem concerned with the smaller accounts and clients. Old school customer service is no longer on their agenda so I will be moving all of our accounts very soon

I have been with Unify for years and years and never had a problem. I find it upsetting that the…read morerating is so low, I think they are excellent. They always answer my questions and tellers et. are helpful. I rate this Credit Union 5 stars, would give them a higher rating if I could.

Joaquin V, Unify Financial Credit Union Torrance Branch Manager, provided superb customer service…read more I had challenging issues regarding a change in account ownership. First, he explained the process in detail to me. Then, he provided the required paperwork and gave me his business card for follow up questions. Later he also reached out to another Unify branch to find a sample completed form which I could use as a guide on this rather complex legal document. Joaquin treated me as his #1 customer priority. Always professional, polite, and exceedingly helpful. I made a similar request to USBank Torrance who quickly shuffled me to a 1-800 phone number, no contact extension to reach directly. Several days later, unfortunately, no response from USBank. Highly recommend doing your business with Unify Financial Credit Union.

I can't say enough wonderful things about this bank and its staff. So professional and…read moreaccommodating. Great rates and the Branch Manager Matthew is extremely professional and so very personable and helpful. Went ABOVE AND BEYOND to help my mother when it she decided to also open an account after our wonderful experience! The only thing negative I would say is that they are rebranding and changing the name which I don't love but small price to pay for the EXCELLENT service!

Hi guys, I'm back so I wanted to tell you about this bank. This is one of the worst banks ever…read morefirst of all they route to people of a certain color and then second of all they act like they're a small bank they're rude. They're disrespectful and you kind of wonder if they're still in your money you know they kinda do underhanded things and when you call corporate, they act like they don't know what's going on, but they know so again do your due diligence, but thanks like These, definitely stay away from. I'm here to tell you one of the worst banks ever until next time. See ya thank you.

I really wanted to support a small, local bank but unfortunately they are too small and their…read moretechnology and services are in the last century. Not having a money counting machine was kind of odd, but not enough to deter me. Here is why I left Malaga bank for a larger, corporate bank (the tl;dr is that customer service is only available M-F 9-5 and their fraud detection services are out of control): They have a $1,000 daily spend limit on debit purchases. If you wish to make a larger purchase you have to call and authorize it. Only problem is they are only accessible by phone M-F 9-5pst. Their "fraud detection" system is ridiculous. I had charges denied and my card locked on a weekly basis for routine purchases, ex: Amazon, and there was nothing I could do about it- this is what pushed me over the edge in terms of leaving the bank. There app is not very good, doesn't have a face-ID option and for those of you familiar they aren't listed with Plaid, which means linking your account to other services and apps is difficult and sometimes impossible.

Love this bank. Everyone here is so friendly. I chose this bank because I wanted to use a local,…read moreregional bank instead of the big ones, and I also wanted to stop paying monthly checking fees. They also do notary free for banking customers which is awesome. And I've never had to wait longer than 2-5 minutes when I go in, most of the time there is no wait. Very happy with them and plan to use them for many years to come. The debit cards with the peacock on them are a nice bonus too!

I had a great experience at the Torrance branch of Arrowhead Credit Union on 3/14/26 around 9am…read more Unfortunately I didn't catch the representative's name, but she was incredibly helpful and thoughtful throughout the entire visit. She took the time to answer all of my questions clearly and made sure I understood everything before I left. I never felt rushed, and she was patient, professional, and genuinely kind. Customer service like that really makes a difference. Thank you for the excellent support--it was truly appreciated! God bless you, Cedric

All the tellers at this branch are remarkable! Very friendly, knowledgeable and helpful! Makes…read morebanking with them easy and stress free!!

UPDATE FROM TODAY MAY 14, 2024 (GOING FROM 2 STARS TO 1!):…read more ....and, Malaga Bank disappoints again!!!! This small local bank operates in a way that places it's bankers' convenience ahead of the customer's convenience! As I said in my previous review: a small bank with a worse than big bank attitude!!!!!! Today, I went to the bank to get myself added as an authorized signatory on our club soccer team account. I walked into the office of Jessica Beck (when I asked to speak with her Manager, she said she is the Manager! Her card says Assistant Vice President) and provided the letter from our Club Treasurer and my driver's license for verification. She asked me if I had the phone number and email for another new authorized signatory (who was not with me), which I provided. Jessica then verified my info in the computer and confirmed they have me in the system but then asked me to come another day to sign the papers once they are ready. I said I will wait but she told me they can't do the paperwork now. She said it is their process that they need to call the other new signatory before they prepare the papers for signing, and do the paperwork one time. I asked if we have to be together when signing, and Jessica said no. Why, then, I asked, can she not do my paperwork now, and get my signature, so I can avoid another trip. She then said something about being short on staff and busy. There was literally one other customer in the bank who was being helped by another banker. She also refused to call the other new signatory while I was in the bank. Frustrating experience and time suck!! I ONLY come to Malaga (reluctantly) because it is the bank for a couple of voluntary school/sports organizations.

I LOVE this bank!!! I can't say enough good things about the wonderful service given to customers…read moreand the ease of doing business. Super staff!