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Citibank

2.2 (6 reviews)
Closed 10:00 am - 5:00 pm

Services - Citibank

Personal banking

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Farmers & Merchants Bank

Farmers & Merchants Bank

(7 reviews)

Update: Orlando Gonzalez, the regional manager, called me last week to personally apologize for my…read morebad experience at this branch. I'm assured that the staff are receiving the appropriate training to deal with customers and business clients. The business checking bonus incentive is being honored by F&M without further incident and the branch is making an effort to accommodate me. Review: I was a previous personal checking account holder and decided to come in for a new business checking account. F&M was running a $500 new business checking bonus offer. Since I never had business products/services from F&M, and wasn't an account holder, I was eligible. The banker I met with to open the account confirmed I qualified and asked for my standard business documentation including articles of incorporation, EIN, etc ... Things appeared to be going well. An hour later I was informed that I couldn't receive the bonus because I was a client of F&M! I explained that this decision was inconsistent with the advertised terms and conditions and I wasn't a client because I didn't have any accounts. I made a last ditch attempt to reason with them but was told I couldn't receive the checking bonus because I would be a signer on the account. The Rolling Hills Estates branch was unwilling to honor their advertised special and unprofessional in their business dealings.

Yesterday I had to take care of an urgent banking issue…read more Giane Garcia assisted me quickly, and professionally. Thank you Giane for your excellent customer service!

Citibank - banks - Updated May 2026

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