Kinecta Federal Credit Union located in the Peninsula Center in Palos Verdes is great! Manager…read moreEmicela Caceres is very knowledgeable and provides solutions and options regarding CD rates, types of checking accounts and options to help better manage your finances. She also runs a tight ship and educates her staff on how to execute these solutions. Staff Member Omar has been a joy to work with as he processes paperwork accurately and responds quickly. Thank you Kinecta for providing great customer service!

I hate to give a one star, but it's the only way that I feel my frustrations will be acknowledged…read moreor seen. But the new ProtectPlus addition is very un-credit union like and seems sneaky. I understand that members can opt out by February, but why, in this day and age with all the online scams that exist, are we putting a price on members financial security? That seems unfair, especially knowing that we are more than likely going to see some weird things happen with finances and prices in 2025. $10 a month is nearly as much as what most Banks charge at a basic level. The fact that current members are being forced into ProtectPlus instead being allowed to opt into it on their own accord is very weird.This is such an inappropriate time to implement something like this, especially knowing that this institution has been opened for nearly 85 years and some people have probably been clients for that long. I'm also concerned as to why this choice has not been advertised CLEARLY and UPFRONT sooner to current members. I only recently found out within the last week from a piece of mail of all things, that the ProtectPlus will be pushed onto members, and we have the option to opt out of it by February 1st. Why are we just being notified now and not like 6 months ago? There's no way this new plan was just put into fruition within the last few weeks, and there's no way that in this day in age Kinecta couldn't have sent out an automated text to all members explaining exactly what this was going to be about. Email, apps, and texts exist- so why am I receiving a letter about this? Not to mention, why is this even happening at the expense of the customer? Post update to the response: I appreciate the fast response. I'm well aware I can opt out of the checking account, I blatantly and clearly already said that in my post. This post is more about the nature and implementation of this new checking account and how it's being forced onto clients instead of giving them the option to opt into it. It is sneaky, and I'm sure a lot of clients will be taken off guard by it and not realize it's been implemented and they will be unwillingly paying fees to Kinecta that they weren't aware of. It also goes against the "no fee" services Credit Unions tend to provide compared to banks. I hope those points will be taken into consideration as Kinecta moves forward with this new Checking Account.

I really wanted to support a small, local bank but unfortunately they are too small and their…read moretechnology and services are in the last century. Not having a money counting machine was kind of odd, but not enough to deter me. Here is why I left Malaga bank for a larger, corporate bank (the tl;dr is that customer service is only available M-F 9-5 and their fraud detection services are out of control): They have a $1,000 daily spend limit on debit purchases. If you wish to make a larger purchase you have to call and authorize it. Only problem is they are only accessible by phone M-F 9-5pst. Their "fraud detection" system is ridiculous. I had charges denied and my card locked on a weekly basis for routine purchases, ex: Amazon, and there was nothing I could do about it- this is what pushed me over the edge in terms of leaving the bank. There app is not very good, doesn't have a face-ID option and for those of you familiar they aren't listed with Plaid, which means linking your account to other services and apps is difficult and sometimes impossible.

Love this bank. Everyone here is so friendly. I chose this bank because I wanted to use a local,…read moreregional bank instead of the big ones, and I also wanted to stop paying monthly checking fees. They also do notary free for banking customers which is awesome. And I've never had to wait longer than 2-5 minutes when I go in, most of the time there is no wait. Very happy with them and plan to use them for many years to come. The debit cards with the peacock on them are a nice bonus too!

Friendly and very helpful staff. I just moved my account there and am very happy with their service.read more

Customer service used to be a highlight of the bank. The old branch mgr Roy would actually call…read moreyou back and take the time to discuss any issues. The new mgr won't take our calls and generally doesn't seem concerned with the smaller accounts and clients. Old school customer service is no longer on their agenda so I will be moving all of our accounts very soon

Customer service is great always treated well.... The atm machine on the other hand, horrible!!!…read moreThis location and the Hawthorne location the absolute worst! They have enough to upgrade them to use virtual cards for 1 and they are like the ice cream machine at McDonald.... Never work.... It's not good as a customer it waste out time gas and patience... absolutely hate the after hour way of depositing or withdrawing money, you just can't!!! Have another back up bank or just another credit union!!!

Great Customer Service tell us were very helpful and informative. The place is very nice and clean.read more

HIGHLY RECOMMEND: Farmers & Merchants Bank on PCH near Riviera Village in Redondo Beach!…read more I used them during my Mayoral campaign after a friend referred me--they had the best deal for campaign accounts and truly outstanding, personal service. When I recently closed the account, the VP/Branch Manager gave me a warm wave on his way into a meeting. I sat down with a staff member I'd never met before and told her I needed to close the account. Before I even said my name, she told me the balance--she already knew who I was. Total small-town feel. If you're looking for a bank with friendly staff and great service, definitely check them out.

I thought I lost my card one day before the 3 day holiday weekend. Panic set in. The new card…read moremaking system had failed. After being sent from Torrance to Redondo Beach, the situation seemed grim as the failure was system wide. In steps Mr. Jose Rodriguez, Banker Extraordinaire! He confirmed that it was a system wide failure, saving me a trip to another branch, he used his skill as a fantastic banker to reactivate my card that I found 15 minutes before arrival (a feat deemed to be impossible) and reaffirmed my confidence in F&M bank. Between Jose and Ibn it's possible that I may never close this account. It's a wonderful feeling to receive personal service in this impersonal world. Thank you Jose!

UPDATE FROM TODAY MAY 14, 2024 (GOING FROM 2 STARS TO 1!):…read more ....and, Malaga Bank disappoints again!!!! This small local bank operates in a way that places it's bankers' convenience ahead of the customer's convenience! As I said in my previous review: a small bank with a worse than big bank attitude!!!!!! Today, I went to the bank to get myself added as an authorized signatory on our club soccer team account. I walked into the office of Jessica Beck (when I asked to speak with her Manager, she said she is the Manager! Her card says Assistant Vice President) and provided the letter from our Club Treasurer and my driver's license for verification. She asked me if I had the phone number and email for another new authorized signatory (who was not with me), which I provided. Jessica then verified my info in the computer and confirmed they have me in the system but then asked me to come another day to sign the papers once they are ready. I said I will wait but she told me they can't do the paperwork now. She said it is their process that they need to call the other new signatory before they prepare the papers for signing, and do the paperwork one time. I asked if we have to be together when signing, and Jessica said no. Why, then, I asked, can she not do my paperwork now, and get my signature, so I can avoid another trip. She then said something about being short on staff and busy. There was literally one other customer in the bank who was being helped by another banker. She also refused to call the other new signatory while I was in the bank. Frustrating experience and time suck!! I ONLY come to Malaga (reluctantly) because it is the bank for a couple of voluntary school/sports organizations.

I LOVE this bank!!! I can't say enough good things about the wonderful service given to customers…read moreand the ease of doing business. Super staff!

I can't say enough wonderful things about this bank and its staff. So professional and…read moreaccommodating. Great rates and the Branch Manager Matthew is extremely professional and so very personable and helpful. Went ABOVE AND BEYOND to help my mother when it she decided to also open an account after our wonderful experience! The only thing negative I would say is that they are rebranding and changing the name which I don't love but small price to pay for the EXCELLENT service!

Hi guys, I'm back so I wanted to tell you about this bank. This is one of the worst banks ever…read morefirst of all they route to people of a certain color and then second of all they act like they're a small bank they're rude. They're disrespectful and you kind of wonder if they're still in your money you know they kinda do underhanded things and when you call corporate, they act like they don't know what's going on, but they know so again do your due diligence, but thanks like These, definitely stay away from. I'm here to tell you one of the worst banks ever until next time. See ya thank you.

I have been consistently disappointed by the level of unprofessionalism displayed by the employees…read moreat this branch. Frankly, the only person who seems to grasp how to "get the job done" is Andy, the branch manager. Other than him, every employee I've dealt with has been utterly subpar. My experience with an employee named Braca was particularly frustrating and highlighted the incompetence here. I ordered a business debit card on 11/14. Braca assured me it would take approximately two weeks to arrive, stating that this was the fastest way to have it shipped to the branch. I accepted this, thinking a two-week wait was manageable. Since then, I have checked on the card twice because it failed to arrive. Now, over a month later, today is 12/15, and the card still has not been received. Why? Because they shipped it to the WRONG ADDRESS! This is completely unacceptable for a financial institution. This entire process has been a month-long debacle thanks to basic errors and lack of follow-through. Please, please, please, save yourself the headache and DO NOT go to this branch. Unless you only deal with Andy, expect disappointment and significant delays due to simple mistakes made by the rest of the staff, especially Braca.

I had a very positive experience at the California Credit Union located in Carson. They were super…read morebusy, but the bank manager, Jose Luevano, made the time to work with me on several issues I had. My brother had recently passed away and Mr. Luevano was patient and thorough with dealing with everything. I appreciated Mr. Luevano's professionalism. Thank you.