I went in for a quick deposit. Andrew helped me out and he was the perfect example of how to feel…read morespecial as a customer without reaching too much. Usually when you see an employee anywhere that tries to be your friend or have a conversation, they try way too hard and it creates a weird social atmosphere. If you could fill everywhere with Andrews the world would be at peace.

I really wanted to support this bank seeing that it had low review ratings. Unfortunately there is…read morea reason as to why this bank is rated so poorly. Apparently this is the flagship branch of the area so with that said, there are higher expectations to be had. Service is poor, the staff doesn't know that there are certain accounts that can only be opened on week days and therefore will schedule your appointment on a weekend without second thought.

Taylor is always so sweet when I come in. I appreciate you for always listening, remembering my…read morename, and always providing flawless professional service.

Chase Overall 5 Stars…read more Gold medal - NEW ATM Silver medal - Clean Bronze medal - Safe This is the BEST Chase that I have been to. Most of you are thinking BEST.... what does that mean? This location has a clean new indoor ATM machine which makes it safer. Wait for it, that is not the best part. The BEST part about this indoor ATM is that it acts and looks like a HUGE iPad. This machine has many many more options than any of the other regular machines that I have encountered. You can pick your denomination, rather than getting all 20s. You can transfer funds between accounts, print out account information, and many other cool options that I have never seen at any other ATM. HAPPY BANKING!!

UPDATE FROM TODAY MAY 14, 2024 (GOING FROM 2 STARS TO 1!):…read more ....and, Malaga Bank disappoints again!!!! This small local bank operates in a way that places it's bankers' convenience ahead of the customer's convenience! As I said in my previous review: a small bank with a worse than big bank attitude!!!!!! Today, I went to the bank to get myself added as an authorized signatory on our club soccer team account. I walked into the office of Jessica Beck (when I asked to speak with her Manager, she said she is the Manager! Her card says Assistant Vice President) and provided the letter from our Club Treasurer and my driver's license for verification. She asked me if I had the phone number and email for another new authorized signatory (who was not with me), which I provided. Jessica then verified my info in the computer and confirmed they have me in the system but then asked me to come another day to sign the papers once they are ready. I said I will wait but she told me they can't do the paperwork now. She said it is their process that they need to call the other new signatory before they prepare the papers for signing, and do the paperwork one time. I asked if we have to be together when signing, and Jessica said no. Why, then, I asked, can she not do my paperwork now, and get my signature, so I can avoid another trip. She then said something about being short on staff and busy. There was literally one other customer in the bank who was being helped by another banker. She also refused to call the other new signatory while I was in the bank. Frustrating experience and time suck!! I ONLY come to Malaga (reluctantly) because it is the bank for a couple of voluntary school/sports organizations.

I LOVE this bank!!! I can't say enough good things about the wonderful service given to customers…read moreand the ease of doing business. Super staff!

Rajanee at the Kinecta PVP branch delivered excellent, knowledgeable service to me in a difficult…read moretime in my life. She is also kind and patient.

Rajanee always does an exceptional job handling our needs, whatever they may be. she's always…read moreprofessional, kind and knowledgeable. We're very grateful knowing she's there to help.

We've been banking with East West Bank for decades--ever since my father started our family…read morebusiness. This branch has a unique yet traditional banking vibe, and the entire team is always friendly, helpful, and professional. They truly work together as a team and consistently go the extra mile to find the best solutions for their customers. A big shout‑out to the wonderful management team--Ni Ni (Manager), Kai Feng, Hongyan, Jessica, and Daniel--along with the rest of the amazing staff whose names I may have missed, for their outstanding service and dedication! I'm very grateful for my experience banking with them. They've never failed to deliver excellent service and continue to make every interaction pleasant and productive. I highly recommend this branch to anyone looking for a reliable financial partner that values teamwork, trust, and genuine customer care.

Great service~ Service like family. Every time I go over…read morethere , they help doing everything I need to do. I am very very like this bank. Let me doing bank work more easy

The tellers are very helpful and friendly to a fault. Great service, however the Manager needs to…read moretake classes in Social Skills 101. She is quite abrasive. Am thinking about transferring my accounts to another bank.

I've had a Citibank credit card for many years and they treated me like dirt. All I did was ask for…read morechange for $100. The were very rude and said they only serve people that are Citibank clients. I showed them my credit card and told them I've been a client for many years but they stuck their nose up at me and told me to move along. I will be switching my credit card to someone else and I will be telling my boss, who owns a small business nearby, to not do business with Citibank anymore.

We have been banking with Chase for many year, they have always provided pretty good services…read more Today, we had to cash in quite a few US Savings Bonds, we didn't know it could be quite involved and time consuming. We went to the Torrance branch and they were unable to help us and told us to come back tomorrow morning. We went up to this PV location, and Ashley was super patient and helpful. She also explained that it's a time-consuming process which usually requires an appointment, she would help us with a few, and if there isn't a long line, she would help us more. It turned out, she helped us with all the transactions we had to do. I think she was very helpful, friendly, professional, and handled the situation so we did not feel rushed.

I went into the bank on Wednesday 10/30 for a cashier's check. Ashley helped me with the…read moretransaction. She was extremely helpful and nice. She was giving me suggestions how to use the chase app to pay instead of getting a cashier's check. While she was helping me, she was greeting customers by their last names and they were responding back with her name (everyone seems to like her friendly personality!). Thank you, Ashley!

This is a nice modern Bank of America. My youngest came her to establish an account before heading…read moreoff to college. The Relationship Manager was Maria Reyes Navarro who was patient and wonderful to work with. Make sure to book an appointment when opening a new account. I really like this location, and Maria is good stuff. Thanks for helping my daughter get established as she heads into this next chapter of life, probably safe to assume BofA will be her financial institution for many years to come. Hopefully in 4 years there will be automatic deposits going into her account once she is gainfully employed.

fix the area in front of the sitting area where we deposit. i sat down and my knees hit the metal…read morearea. who designed this? fix it!

Friendly and very helpful staff. I just moved my account there and am very happy with their service.read more

Customer service used to be a highlight of the bank. The old branch mgr Roy would actually call…read moreyou back and take the time to discuss any issues. The new mgr won't take our calls and generally doesn't seem concerned with the smaller accounts and clients. Old school customer service is no longer on their agenda so I will be moving all of our accounts very soon