I really wanted to support this bank seeing that it had low review ratings. Unfortunately there is…read morea reason as to why this bank is rated so poorly. Apparently this is the flagship branch of the area so with that said, there are higher expectations to be had. Service is poor, the staff doesn't know that there are certain accounts that can only be opened on week days and therefore will schedule your appointment on a weekend without second thought.

Vanessa is the worst banker teller ever. I have a hearing problem recently, so I couldn't hear what…read moreshe said, then she seemed like she got annoyed and gave me a rude attitude. Not professional at all. No wonder why this branch doesn't have great reviews.

I LOVE this bank!!! I can't say enough good things about the wonderful service given to customers…read moreand the ease of doing business. Super staff!

We continue to enjoy banking at Malaga Bank Rolling Hills Estates, even though we've moved 40 miles…read moreaway!!! The drive is worth it -- Wonderful personal service from everyone -- Afsaneh (Sunni), Dee, Brenda and Victoria -- and now Emily as Customer Service Manager and Jacqueline Reyes as the Branch Manager!! And with super support and advice for even the more sophisticated and ever changing approach to banking transactions. Great work, Malaga Bank team!

Came into Kinecta today to get support with my account since its been locked. Also needed support…read moreregistering for Zelle. Ms. Rajanae was super helpful and patient with me. She walked me through the entire process and made me feel supported. I will be contacting her if I have any additional questions or need any future support. Thank you kindly!!!

I was very pleasantly surprised with the customer service I received from Rajanee Lloyd. She…read morehandled my inquiries with speed and ease, the kind of response I've come to expect from this credit union.

We've been banking with East West Bank for decades--ever since my father started our family…read morebusiness. This branch has a unique yet traditional banking vibe, and the entire team is always friendly, helpful, and professional. They truly work together as a team and consistently go the extra mile to find the best solutions for their customers. A big shout‑out to the wonderful management team--Ni Ni (Manager), Kai Feng, Hongyan, Jessica, and Daniel--along with the rest of the amazing staff whose names I may have missed, for their outstanding service and dedication! I'm very grateful for my experience banking with them. They've never failed to deliver excellent service and continue to make every interaction pleasant and productive. I highly recommend this branch to anyone looking for a reliable financial partner that values teamwork, trust, and genuine customer care.

Great service~ Service like family. Every time I go over…read morethere , they help doing everything I need to do. I am very very like this bank. Let me doing bank work more easy

When I first came into this branch 7 months ago, I was pleased with the great customer service…read more But since then, I have been extremely disappointed in how they handle accounts and treat customers. My parents and I all opened new checking accounts 7 months ago to take advantage of their banking promotion. I opened up my account online and got my cash bonus within 90 days per the terms of the offer. My parents opened up their accounts at the branch, and it is NOW OVER 200 DAYS AND THEY STILL HAVE NOT RECEIVED THEIR CASH BONUS. Repeated inquiries at the branch got them nowhere. They asked my parents to transfer money from their checking accounts to a CD and said the bonus would come, and still there is nothing. My father thinks the bank is shady and is taking advantage of old people who don't speak English that well. Either that, or the workers are incompetent, because they still can't figure out why the cash bonus money isn't there. Every month, my father goes into the branch to ask where his money is. And every month, they tell him they don't know why it's not there, and to please wait another month. This is ridiculous and poor customer service.

Not overly pleased with this bank branch or the regional management. Had an appointment but was…read moreignored in favor of new clients opening accounts. Bank regional managers did not call as promised. Very unprofessional.

We have been banking with Chase for many year, they have always provided pretty good services…read more Today, we had to cash in quite a few US Savings Bonds, we didn't know it could be quite involved and time consuming. We went to the Torrance branch and they were unable to help us and told us to come back tomorrow morning. We went up to this PV location, and Ashley was super patient and helpful. She also explained that it's a time-consuming process which usually requires an appointment, she would help us with a few, and if there isn't a long line, she would help us more. It turned out, she helped us with all the transactions we had to do. I think she was very helpful, friendly, professional, and handled the situation so we did not feel rushed.

I went into the bank on Wednesday 10/30 for a cashier's check. Ashley helped me with the…read moretransaction. She was extremely helpful and nice. She was giving me suggestions how to use the chase app to pay instead of getting a cashier's check. While she was helping me, she was greeting customers by their last names and they were responding back with her name (everyone seems to like her friendly personality!). Thank you, Ashley!

The service staff at this branch are welcoming, professional and efficient. I had issues with my…read moreATM card which were resolved quickly. Very pleasant experience and satisfied with resolution.

This is the worst Bank of America branch I've ever visited. There was an elderly man who was…read moreclearly struggling to explain himself while asking for help. Instead of showing patience and understanding, one of the female staff members (with mid-length hair and glasses) spoke to him in a raised and upsetting tone. It was very uncomfortable to witness and deeply disappointing. Customer service should be rooted in respect and compassion, especially when assisting elderly clients.

I've been a member for a few years. Service is great at this location and have not had any issues…read more Though a small bank, there aren't many branches but we rarely have had to stop by for personal banking. Wished they had weekend operating hours but seems like many branches are headed into this direction as well.

Update: Orlando Gonzalez, the regional manager, called me last week to personally apologize for my…read morebad experience at this branch. I'm assured that the staff are receiving the appropriate training to deal with customers and business clients. The business checking bonus incentive is being honored by F&M without further incident and the branch is making an effort to accommodate me. Review: I was a previous personal checking account holder and decided to come in for a new business checking account. F&M was running a $500 new business checking bonus offer. Since I never had business products/services from F&M, and wasn't an account holder, I was eligible. The banker I met with to open the account confirmed I qualified and asked for my standard business documentation including articles of incorporation, EIN, etc ... Things appeared to be going well. An hour later I was informed that I couldn't receive the bonus because I was a client of F&M! I explained that this decision was inconsistent with the advertised terms and conditions and I wasn't a client because I didn't have any accounts. I made a last ditch attempt to reason with them but was told I couldn't receive the checking bonus because I would be a signer on the account. The Rolling Hills Estates branch was unwilling to honor their advertised special and unprofessional in their business dealings.

Yesterday I had to take care of an urgent banking issue…read more Giane Garcia assisted me quickly, and professionally. Thank you Giane for your excellent customer service!