Dulce Rosas was very helpful and very pati with my issues. I got a new phone and not all my apps…read moretransferred and she assisted me through the process

Seemless. My father passed away recently and he had several accounts at Gain Federal Credit Union…read more Me my brother and sister were all named as beneficiaries to these accounts. I met with a representative named Alexander Banuelos. He let me know what documentation I would need to bring to the credit union, set me/us up with an appointment, and distributed the funds to me and my siblings without any problems. The entire process from the first encounter to our last meeting took a total of 45 minutes, unlike other institutions I have have to deal with recently. Thank you, Mr. Banuelos Paul Graber

I owe Robert and the team at Ume immense gratitude for how they treated me and help me in a dire…read moresituation. Robert saw my financial situation, and really heard me when I explained what was going on, and took a chance on me to help me--without even being a member yet. Robert showed me that Ume is truly a Credit Union that puts people first, and does all they can to help. Unfortunately for my other bank (who refused to help me even after 15 years of business with them) I'm currently headed over to close out my accounts and transfer my business to Ume for the foreseeable future. Thanks again to Robert and Ume for all you've done!!

IF you have the need as I did to obtain Coogan Accounts you will find the staff here are very…read morehelpful, especially where the hiccups occur, as with any Internet access or app issues or glitches occur. I appreciate the assistance I've received each and every time I need to address the accounts of my minor grandchildren. ***I want to reiterate the 4 star rating is due to their app, it needs work, often when attempting to complete a 'remote deposit' the image is backwards/upside down/inverted, which means the user has to manipulate the actual check, turning it until the image is reflected as it should be, a true nuisance. I have personally never had these many issues with a banks app before. The manager, Anita, is supremely in tune with customer service (she is beyond responsive), Dawn, Maria and Grigor are exceptional when the need to assist a customer with specific concerns, these four employees, including Yesenia, as well as every teller I've experienced are the reason my banking business remains with UME Burbank.

I had to go in reluctantly because there was something I needed to do that could only be done in a…read morebranch. I found the service to be excellent. I was pleasantly greeted by a concierge, and the person who helped me out was excellent. The overall trip was well over an hour, which was painful, but it was offset by the staff.

9 teller windows. 2…read moreopen. 10 am on a Tuesday. 8 people in line... Time to look for a new bank. They've been reducing their hours like crazy too. I think I'm done with this big bank. The decline has been sad to see.

I was getting cash back from my express card and The teller Abigail ran my card twice and charged…read more$0.75 and her excuse is they got a new card machine. The manager Yvlana Hernandez gave me wrong business card and told me to have express call them. I am very disappointed in their Service. The worst customer service I ever had because not taking responsibility of their actions. I did not matter as a customer. I am not suppose to be charged for anything. I highly doubt not recommending this place of business. Kindness forward one person at a time.

Ivy is INCREDIBLE. She has been my personal banker in Toluca Lake Branch, Studio City Branch, and…read morenow her as Manager at the location inside of Ralph's Grocery Store in Burbank. My quality of life has significantly improved (as well as my finances) due to her guidance and knowledge of the products US BANK offers. I am astonished by how fast I have accomplished money goals I never thought possible. I owe it all to her and her girls at this special spot: shout out Chloe ... smile!

This is a long time waiting but I have nothing but amazing things to say about Logix Federal Credit…read moreUnion! I became a member in 2014 not knowing what a credit union was but was always interested by the little robot and the color scheme of the original corporate office. I remember getting all the information that helped persuade to open a membership. They assisted me with a credit card and then a personal loan to help me be debt free from past credit card uses! As of now, I'm close to paying off my debt and feel that Logix FCU gave me the chance to make that a reality! It's also great to say that every logix location I have had the pleasure of going to have all been great service all around! I know I will have a life long relationship with logix as I will also open an UTMA account for my nephew to help save for his future! I know Logix FCU will help the next generation just like they assisted me all these years! Heck! Their great service and chill atmosphere also got me interested in completing my banking and finance degree which now I work for a Credit Union! lol Your biggest fan! -Grigor

I wanted to update a mortgage loan pre- approval, but it…read moretook too long. Although the loan officer (Jonathan Cabrera) was very nice and professional, I was blocked from speaking to the Sr. Underwriter, Annette Aivazian, who clearly did not understand my documents and took way too long. It took 4 days! I would want a different Underwriter to handle this loan.

Applied for an automobile loan for a used vehicle. Edder walked me through the entire process. I…read morehad to join the credit union which was not a problem. Edder help me set up my online account with the application and I could not be happier. However, I am happier as Edder followed up with me a few weeks after the loan to check if everything is alright. I told him I was having issues uploading my COI. Edder is following up with this issue so that it gets completed. Great service!

I don't bank here, but as a member of another FCU, I can slide in here and use their ATM at no…read morecharge, and it's the most convenient one closest to my house, and with Empire Center being a place I most often shop, once I found this credit union had moved into the complex, I couldn't have been happier!

Incompetent, unprofessional and uneducated staff. I had to pay a penalty for an early withdrawal…read morewhen it was their mistake. I had called on time to make an appointment but the person that took my call gave me an appointment past the maturity date. When I asked her if it would affect the maturity date she specifically confirmed that it would NOT. I asked to speak with the manager and he said that all he could do is to upgrade my account which I was not interested in. I simply wanted my money back nothing else.

Gayane Tutyan was amazing help!! Customer service was GREAT! She was very nice and knowledgeable…read more She helped me open a checking account and went over all the details. 10/10 deff will recommend all my friends and family!

My wife and I stopped by this Well Fargo Bank since it was on our way back home and this is my wife…read morebank. We used the drive thru ATM since the bank is closed on a Saturday and I never trust the outdoor ATM. This location ATM is also facing the street and doesn't have any privacy screen on the pin pad or screen so that's never ideal. Getting to this bank if you're coming from the freeway can be tricky because you'll have to turn at a vacant place next door to get around to go to the drive thru lane. The opening facing San Fernando Road is an exit only for the people using the drive thru ATM. We didn't have any issues while here.

I approached this blonde Arminian girl by the door to see if I could check in. She said just sit…read morethere in that area and someone will be right with you. I waited for 30 minutes. No one even approached me. Absolutely bonkers. That girl needs to be fired.

People are always coming in the out and out the in for the parking lot. Please be careful coming in…read moreand out of their lot. At least it's a big lot so chances are you'll easily find a spot in no time. The wait times inside are never excessive. They seem to go a good job of ensuring that they have enough tellers to service all of the customers in a fast yet helpful manner. I will say I came here recently to get money for lunar new year and they didn't have any non circulated bills. And the crispest bills they could get me weren't the most crisp. I know that's a niche thing, but if you were planning on coming here for that, know that this is the first Chase I've ever been to that was unable to provide uncirculated bills. Beyond that, however, this is one of the more pleasurable Chase banks I've been to. I wish it could be my local branch.

Ever is truly the best. He consistently goes above and beyond to help my family, and we really…read moreappreciate him. While I haven't always had the best experiences at this branch, Ever always makes the time to assist us and make things right. I'm so grateful for his support. He is professional, patient, and genuinely empathetic. I continue to bank with Chase because I have peace of mind knowing he will always take care of me and my family.

There is a new manager in there, and I've been in there more than a few times since I'm a landlord…read more The manager has NOT introduced himself to me! Only to Armenians, he introduces himself(Sorry but to me that racist) All I know is that if the tellers work somewhere else, I'm taking my money and going to a different bank. He worked at Well Fargo, and over there, they don't care about the customers. The other manager that had left (because she was retiring) she cared about us. Never has a line of people waiting to see a teller. Well, NOW we have to wait! That's how Wells Fargo does it. He is not professional at all! He needs to be kind to the customers and introduce himself!

I personally love this bank I have a business account here and I am very happy with it. First and…read moreforemost when I came here to open my account the branch manager greeted me and he took me to his office and provided me with great information. He took the time to listen to me and asked questions regarding my business and recommended me the account and services. The staff was very friendly and helped me with my transaction. Also what I love the most about this branch is the smile and professionalism. Also the branch manager is always there and helpful Thank You Mr. Toros