Very friendly and knowledgeable staff. They take their time to explain things to you, and have…read moreeverything under one roof

I chose this office because it accepts my IEHP Covered California plan. My insurance card clearly…read morelists a $15 copay for Urgent Care. At check-in, I was told I would have to pay $75 because I had not met my deductible. When I questioned the charge, I was shown a printed sheet but was not given an explanation that reconciled it with the benefits printed on my insurance card. I declined treatment, left the office, and contacted IEHP Member Services. I then spoke with an IEHP supervisor, who confirmed that charging me $75 under those circumstances was not appropriate based on my plan benefits. Patients should not have to argue over the cost of a covered visit before they can receive care. Accurate insurance verification and transparent billing are fundamental parts of good patient service. Unfortunately, this experience caused me to lose confidence in the practice, and I have since found a new primary care physician. UPDATE: WORSE - THEY ARE FRAUDULETNLY BILLING ME AND MY INSURANCE FOR A VISIT THAT THEY WANTED $75 FOR AS INDICATED ABOVE. WOW. HOW LOW CAN YOU GO TO BILL ME A $15 COPAY FOR WHAT YOU WANTED $75 FOR AND A VISIT THAT DID NOT HAPPEN? REPORTING THIS TO ALL AGENCIES AND THE CA ATTORNEY GENERAL.

Now that I have calmed down from my review on 6/1, I would like to leave another one…read more This is the BEST office around. Not only is the front desk staff, warm, friendly and polite, they truly care about their patients, and behind the scenes people are just as well. I had an appointment and was seen by Kristina, and WOW was she amazing. she is understanding, caring and warm, she is by far my favorite at this office. I am also pleased that my previous concerns were not an issue.

I had a wonderful experience from start to finish at Imperial Radiology today, 3/11/26. Quick,…read moreeasy, friendly staff at check in, short wait in lobby, professional, knowledgeable and friendly staff (Chrissy) as my X-ray technician. Mrs. S. Angulo

I was impressed with the professionalism and empathy of the entire staff. The plan was clearly…read moreexplained, and I felt comfortable asking questions and expressing concerns.The clinic's atmosphere was welcoming and calming, which was particularly helpful during a challenging time. The scheduling process was efficient, and I never felt rushed or pressured during appointments. The support staff, including the receptionists, were consistently friendly and helpful.I would highly recommend Community Pain Management Clinic to anyone seeking effective and compassionate pain management. The dedication and expertise of the entire team made a significant difference in my recovery. Shout out to the manager Cindy.

I been attending this clinic for over a year now. I really like my doctor. She really takes…read moreseriously her job and shows a lot interest in her patients, at least in my case she does. I also like the nurses that work there, most of them. They're all very friendly and nice and courteous and helpful. I just wished I had started seeing my current doctor a long time ago.

Typically take my children to SD for all care when possible…read more Recently had a new baby, called the office to set up a 24 hour appointment or 48 hour appointment (not sure what is needed). I think my son is tongue tie and it has been affecting his nursing. I have an older son who had the same issue at birth. I am a stay at home mother of 5. Long story short my husband and myself have been going to San Diego for all prenatal care and hired a birth team of four midwives to come to our home, for a home birth. This was a personal informed medical choice we both decided upon. Paid out of pocket and also purchased private insurance specially for my prenatal care and our soon to be newborn. Anyhow baby is born happy and healthy but tongue tied. We decided to seek a pediatrician in town rather than drive to San Diego.... call this office on advice from a family friend. Immediately as I explained how I'd like to have my son examined and check to see if he is tongue tied and if he needs a snip like my older son...the receptionist asks how old baby is...I explain he's 1 day old. And that I have all paper work ultra sounds and birth record info on what he was given ect..then her tone switches and she asks when I was discharged from the hospital. I explaine how we had a home birth with a birth team of four midwives from San diego...the lady again gets almost snarky! "Oh i.dont think we see home birth patients, I'll need to give a message to the doctor and call you back. You can shop around with other pediatricians. I don't think we will see you. We do one week visit then two week visit and manditory vaccinations" aside from her snarky tone and note seeing home birth patients sounded like a great office...getting all the care and vaccinations here vs driving to sd.... This lady was extreemly judgmental sounding. As if she couldnt be bothered. She takes my number and calls me back shortly to inform me that just as she suspected this doctor does not see home birthed children. My jaw really did hit the floor. My husband and myself are two educated people, my family is extreemly active in the Brawley community...we earn our living pay extra out of pocket for a higher quality insurance on top of paying in full out of pocket for all medical care..including prenatal...heck we even drive 2.5 hours away because brawley and el centro are low in come cities making the quality of care lower than sd!!! To be told a practice didn't accept a home birthed child floored me. In fact disgusted me. I am all about the freedom of making informed medical choices...what kind of world is it when you can abort a baby but God forbid you birth that child at home. Also I'm sure this pediatrician accepts illegals who are on state funded medical insurance because that is how most lower income cities close to the boarder function. Really peeves me! Disappointed and disgusted that any practice would have such regulations. Looks like Suarez and Amani win again. Also not to debate home birth but USA has one of the highest csection rates and it's climbing..most other similar countries(such as uk, Australia ect) advise home birth for low risk mothers as well as the acog states this should be an option for families making informed medical decisions...and the largest four year homebirth Study was just published stating homebirth for low risk mothers is as safe as a hospital birth..there was no higher death or serious injury with home birth as there was in a hospital setting... Aside from my stance on home birth I really am shocked... does this pediatrician see illegals or are those other clients he won't see...what about same sex or no he doesn't take those either? How about white patients or does this pediatrician only take specific races! Where does this pediatrician draw the line on clients. I truly am disgusted. One star because the Receptionist called me back to inform me they wouldn't see my kind in their office. This was written with my cell so please excuse the grammar mistakes. -Christina

It hurts me to have to give Dr. Buenaflor's office only 3 stars, but for me, the pros outweigh the…read morecons. PROS: - Caring, super nice doctor - Wonderful back office staff, mostly nice front office staff. - Comfortable waiting room. - Dr. does not over prescribe antibiotics, and will listen to your concerns and treat you with respect. CONS: - It's hard to get an appointment when the kids are sick. It's usually at least 4 days out. - Answering service is on almost every time I call in the morning (during open office hours), and they know NOTHING. The only thing they will tell you is that you can ask for a call back that will take forever or take your kid to the ER. - Long wait times. I have never had an appointment that took less than 1-2.5 hours - No separate waiting rooms for sick/well kids. During those wait times guess what your "well" kid is being exposed to. - The seating in the office is covered in a velvety cloth, and it grosses me out because it is obviously not wipe down-able. If you live in Brawley, you might be able to overlook some of these things. Personally, I am switching to a group with more doctors and separate waiting rooms so my kids can be seen in a reasonable amount of time without being contaminated by sick kids when they are well. I'll miss Dr. Buenaflor and his staff, but there is another well-liked choice closer to me.

Dr. Creighton, you have been the only doctor so far that has been able to help improve my severe…read moreallergies. I will miss you! Best of luck in your retirement! Vanessa, I miss your kind and welcoming presence! Thank you for being an outstanding nurse! May God bless you both!

Dr,Creighton has been my doctor for over 40 years, and I've never known a doctor who cares about…read morehis patients as much as he does he makes time for his patients. And I personally love the fact that he is so knowledgeable in areas of asthma and allergies and he's always looking for the best remedy for you, he has saved my life more than once, I recommend him and will continue to go to see him. Thank you for all you do for our community Dr. Creighton, I am blessed,grateful, and thankful to have you as my Doctor. And Vanessa thank for handling the office your awesome!

This is the second time I have seen Dr. Hamdy. The first time was about ten years ago so I will…read morecombine both experiences in this review. It took about 3 weeks to get an appointment, but I think the doctor was on vacation so that may be the reason for the long wait. The reason I waited for this appointment was based on my previous experience. I received outstanding treatment and Dr. Hamdy explained, in detail, the reason for my ailment. He did not rush through the explaination and provided me with a simple treatment plan to alleviate my sickness. The second time was more of the same outstanding service. Although my second trip was for a different ailment from the initial one the level of service and Dr. Hamdy's attention remained first-class. The entire staff was helpful, first-rate, and efficient. Only a short wait time when I arrived to see the doctor.

Dr. H did a procedure for me and i went to his office for a follow up making an advance…read moreappointment. Went there before the appointed time, completed cursory paperwork and asked how long. Had a 1015 appt and Dr. could not see me until past 11. THIS IS OUTRAGEOUS.

Dr. Bui always takes her time with me and you can tell she cares a lot about her patients. She is…read moreexcellent and I have always trusted her. Patricia from the front desk is very helpful and kind also.

They called me to cancel my appointment because the doctor was not in, turns out they had a fight…read morewith someone they know I know. They took it out on me, if I have a heart attack and die, it's on them.