0/5 Stars. I had a motor vehicle accident on Feb 16 and decided to go with this company instead of another service provider that was on site. The following morning, I called them simply to take a picture of the damage for my insurance claim and whomever picked up the phone, likely the owner of this service was ABSOLUTELY AWFUL. He was EXTREMELY rude and cut me off even before I could explain why I was calling. If this service, Citi Towing, approaches you during a motor vehicle accident, please save yourself the trouble. ZERO service provided whatsoever. Not the best people to interact with especially after a traumatic experience (if you went through a vehicle accident), or just in general. I even had to assert that I needed to see the damage to my car as they refused to initially cooperate and let me take pictures of my damaged car. Owner is unprofessional, has terrible personality, zero communication skills. PLEASE STAY AWAY. I would give ZERO out of five stars but not possible. read more