Blatant thieves that try to scam tourists and subscribers. Besides the poorly maintained and downright criminally dangerous bikes, their poorly maintained stations frequently fail to register a bike as returned, even though the bike locks mechanically into the station. This means that the unsuspecting user is likely to face significant late fee charges which are based on a false premise (that the bike wasn't returned in time) that constitute blatant theft. Do NOT let these ruffians off the hook: Open a case with your credit card company to dispute the charges and also report them to the mayor's office. read more

App wasn't working that well and the bike I wanted would not release. Took another one and should have examined it more. The chain fell off within the first mile. The bell did not work so it took a while for my husband to notice I was no longer riding. Luckily we know how to fix that. The seat would not stay up. I'm tall enough where it made it extremely difficult to peddle with the seat down to its lowest setting. They need to service the bikes better read more

Citi Bike - Bike that needs service. When the seat would stay up. - Bike Rentals Near Me - Miami Beach, Florida

Was visiting the area and decided to rent some bikes to explore! The process was simple, downloading the app was a breeze, and the prices were very reasonable. I recommend renting some bikes if you're visiting the area. read more

Citi Bike - South Beach - Bike Rentals Near Me - Miami Beach, Florida

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I have only used citi bike in the south pointe area in south beach and I love it! The bikes are usually kept really well and there's many locations in this area. The app is easy to use as well. Just keep in mind to follow the app's tutorial because it can be a little tricky getting the bike unlocked. I went over my time and was automatically charged to my card. read more

Citi Bike - Bike Rentals Near Me - Miami Beach, Florida

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I have been using CitiBike since it was DecoBike. Had a lot of problems for many years, but it's improved a lot. I have noticed fewer bikes with issues. They seem to be doing a better job of maintenance. $20/month for unlimited use is a good deal. I use it for convenience a lot when I have to go short distances and saves me a lot of money vs. rideshare. Every once in awhile, the stations are out of bikes or the station is full and I can't return a bike. I wish they would expand and have stations in more areas of Miami. The coverage is great in some neighborhoods, but others not. Little Havana, for example, has I think only 2 stations, so makes it impractical unless you're ready for a long walk or to catch a trolley for part of the ride. Overall it's a great service. read more

My husband and I were visiting Miami Beach and saw the Citi Bikes down the street from where we were staying. The beach bike trail was also nearby, so we decided to try it. I was able to easily download the app, and the app was easy to use. Getting the bike out of the rack was super easy, and returning it wasn't difficult either. We paid for two hours and it was the perfect amount of time. There was construction on the bike beach trail, so we had to take a detour, but it turned out ok because we were able to make up a stop at Moises Bakery. read more

Citi Bike - Bike Rentals Near Me - Miami Beach, Florida

When I used Citi Bike for the first time it wasn't easy to get the bike out of the docking station, which was a pain. But once I figured it out I did enjoy using Citi Bike a few times to get around while in Miami Beach. I stayed at the Goodtime hotel, see my Yelp review. At the kiosk interface you are required to enter the bike number in the final step of the rental process. The bike number is located on the long bar below the bike seat. Once you enter the bike number a green light appears at the docking station where the bike is located. At this point you have to quickly but gently pull the bike out of the docking station. When I pulled the bike too hard the movement seemed to lock the bike back into in the docking station. During the rental process, there's a diagram at the kiosk interface which shows you how to pull the bike from the station. But the problem is by the time you look at the diagram on the kiosk screen and then go to the bike, it seems the opening to access the bike will time out within 10 seconds or so, which means you have to start the process over again. When you return the Citi Bike, the docking station doesn't provide a signal or a noise when the bike has been accepted. With Divvy, a bike sharing program in Chicago, a green light appears with a sound and you can also hear a locking noise. With Citi Bike it is completely silent. Upon return I had to keep checking a few times to make sure the bike was locked. Again more effort and it shouldn't be this hard to rent a bike but understanding Citi Bike offers a relatively cheap way to get around the Miami Beach. It is $5.00 for 30 minutes or $7.00 for an hour. read more

Citi Bike - Bike Rentals Near Me - Miami Beach, Florida

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Citibike would be great if there were ANY bikes at the majority of locations. Last Thursday I went to Ace Hardware on Alton at 3 o'clock, and at 3:30pm when I left, there was not a single bike in any of the FOUR stations I walked to, nor were there any in the other six I checked. That's ten stations with NO bikes. In the end I had to walk the two miles home. Not a big deal, but seeing as how I paid for a month assuming there would be actual bikes at each location, I feel completely scammed. Then on the next day I wanted to ride to my chiropractor on Collins at 10:30am, and guess what? No bikes by my house (that's a given; in the past week I've seen ONE bike there), the post office (ditto), or the station at 13th and Collins. Luckily there were all of two at the Walgreen's up the street, a half-mile from my house. However, on my way back, there weren't any bikes at either location near my chiropractor, so I had to take a $9 Uber. I don't know how there can be so many good reviews when Citibike makes no effort to stock their locations with bikes. Maybe it's just for tourists, and since I'm not riding to touristy spots, I'm out of luck. Whoever is having such an easy time finding bikes, I'd love to know your secret, because ever since I bought a month-long pass last week, I've been able to ride fewer than ten times, including the very first time when I bought the subscription (when will I learn to try something before committing?). I'd like to go to Ace Hardware right now, but guess what? No bikes near my house, the post office, 13th/Collins...you get the idea. Oh wait, there aren't any at 14th and Collins, either. It doesn't matter since it's unlikely there will be any bikes at any station between Ace and my house. Let's try one of Flamingo Park's four stations -- station one = zero; station 2 = one; station 3 = two, station 4 = zero at 4pm on a Sunday. Three bikes for the entire park. I can't be the only person who notices this. If you insist on using Citibike, do NOT buy a monthly pass. You will regret it. Update: To add insult to injury, I just found out today (12/12/2022) that Citibike charged me $35 TWICE for the same monthly subscription on the same day at the same time. So just let me add this: WARNING: STAY FAR AWAY FROM CITIBIKE MIAMI BEACH!!! (unless you're using it once and don't plan on relying on it) Today I'll take some pictures of empty "kiosks" (that's their official name) and post them. Citibike Miami Beach is starting to annoy me. read more

I tried Citi Bike for the first time today in Miami Beach. The person I was there with decided to open and sign up on the App. Once we did it, I noticed my bike wheel was very wobbly and not secured. Decided to change out my bike and this time the seat was completely stripped and lose-no way to ride it so needed to return the bike -when I tried a third time, it wouldn't let me. That's when we gave up and said let's walk. ‍ I'm glad we finally tried it. I did noticed that a lot of the bikes had bald tires or just really dirty or beat up. For this experience today, we have decided to use our own bikes I know my ass won't hurt on my own. read more

First of all it took 5 try's to try to setup the app (iPhone) my friend was not able to setup hers (android). I called customer service x twice both times on hold for more than 30 and no answered. We had to walk 1.8 miles past at least 4 stations that had no bikes, we did end up finding 2 bikes, we had to try 3 different bikes before they would release. One bike had a problem with the peddle so didn't work well. I would not recommend using these bikes read more

So this is my 1st time trying citi bike. I see them all over NYC but never tried them. Anyway - we had some down time, it was cloudy , had a little breeze to help with the Miami humidity -it was a good day to take a bike ride. We rented right on Lummus Park at the 14th street mark- near the public bathrooms Prices were eh. I just wanted to ride down Lummus park and the beach walk that goes up to the 20's/ 30's... part of the beach walk are for pedestrians only ( wood board walk in which no bikes allowed) Anyway that was less than an hr so $6/7 bucks was no big deal to me. I had no problem getting the bike or returning it to the stall. The machine uses credit card - but it was easy to use. Bike was decent - has a basket and a little bell and a flashing light to let people know ur coming. I would try Citi bike next time I'm in Central Park or maybe the west side highway etc... some place you have enough room to bike without a lot of traffic in your way read more

Citi Bike - Prices - Bike Rentals Near Me - Miami Beach, Florida

DO NOT RENT these bikes. They have a policy that states if you return the bike and it is not locked in the docking station they will considered it LOST and charge you a $45.48 for this. They stated you have to go to the nearest docking station to LOCK it! Ridiculous after emailing the manager Claudia several times she did not reverse the fee. I only rented it for 30 minutes and ended up paying for over 4 hours! read more

What a great way to cruise around Miami and SBeach! Bike stations are conveniently located all over the area, so you're never stuck in that awkward position where you want to go inside a place and have nowhere secure to leave the bike. [Don't do it! Always be sure to dock it, because if you "lose" the bike, your credit card will be charged a whopping 800 bucks!] For tourist and less- frequent visitors to the beaches, the short time rental prices just can't be beat! Only a mere $4, $6, & $10 for 30 min, 1 hr, or 2 hr passes, respectively - BUT - "The first 30 minutes of every ride are included for free, so it gets you from station to station where you dock/park the bike, then just grab another one when you are ready to ride again" - quote taken directly from CitiBike's website. In all honesty, a series of 30 minutes rides are idea, especially if you frequently want to stop to shop. :D The bikes are surprisingly good quality compared to other type of systems I've used in other cities. Pretty clean, a comfy, smooth ride, and all have a handy little basket up front to carry all of your stuff - backpack not necessary. Never experienced any issues with un- and/or re-docking bikes (I saw one that was out of order; however, there was a sign) and the seats were easily adjustable. So much more fun than Ubering it, cabbing it, or hoofing it. During the less scorching days in MB/SB, and during the cooler times of day, CitiBikes are an awesome way to not only get around, but also coast the Atlantic near famous Ocean Blvd and take in all the sights while feeling a warm breeze brush across your face. Bike on beach bums! ;) read more

Citi Bike - One of the many places you can pick up a bike. Stroll along the Atlantic along famous Ocean Drive! - Bike Rentals Near Me - Miami Beach, Florida

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if I can give them 0 I definitely would!! it literally never works, there is always an issue! Do not pay for the membership, it's a waste of your money and and time! so stressful! And customer service - the worst! literally the worst app in the world, and it's getting even worse by day. read more

I love Citibike! It helps me get from point A to B on demand. What more could I ask for? Yes, sometimes a bike is broken but I blame the previous riders for not reporting it. I've had to call customer service a couple of times and they've been both friendly and helpful. It's a beautiful day to take a bike ride! Try Citibike and enjoy the wind in your hair. read more

Scam!!!Scam!!!!Scam!!!Run!!!Run!!!Run!!! I just notice that this yelp site for Citi Bike was unclaimed. I know why now. What scammer would want to claim such site. I wish I would have read the bad reviews (It's All true). So here's my situation (2 people), I put my card in and put in the bike number. You get a split seconds to pull the bike out and then it locks. I did it a second time and same thing happened. Decided to try another bike number and this time it released. We tried another one and it stayed locked. Repeated for the same one and it released this time (Great for the moment being). Biked back to our hotel without any issues. Got back to the room and check my email (received 4 pending charges on our credit card). Decided to call and hopefully resolve the issues. I was assured by Mari when I called (2x) and explained my situation that everything was going to be taken care of. Got back home from Miami and check my email and guess what??? Yes I was charged multiple times (4x) for a bike that didn't unlock and a late charge for the same bike as well (supposedly we only took 2 bikes and returned 2 bikes, but was charge 4x including a late charge). Decided to call again, Mari said unfortunately she can't do anything for me, because the bike was drop off at a different location even though on my pickup/dropoff receipts showed the same location. She will flat out lied to you. This company is scamming people out of $$$$$$$$$$. They need to be investigated for (Scams/Frauds). How is this company still in business. Citi bike is now under Deco Bike LLC. Deco Bike LLC employees Linkedin profiles photos looks like muggle shot photos. Please heed my Warnings!!!! You are playing with Russian Roulette!!!!! read more

It was perfect. Lots of bikes and super easy to get and return bikes. Price was a little high but beter that taxi or uber

Literally the worst bike share I've ever used. I tried to rent a bike different times at different kiosks and they'd never release. Is it so hard to have working docks for your bikes? I didn't realize it was such a challenge read more

Citibike has fraudulent business practices. I paid for two bikes & was unable to unlock. Called their representative & was assured I'd get credit. Never got credit, & when inquired they said bikes were unlocked & used. DO NOT USE THIS BIKE RENTAL VENDOR read more

There are a couple of mentions about the customer service but I've never needed it. Communications via email and text were very straightforward and had no issues. I was visiting from DC and their prices for similar services are half of these so that was disappointing. There never seems to be a lack of stations and it's very dependable for downtown & south beach area. read more

If you get the 24 hr option, you will be robbed. After correctly putting back my bike, once I wanted to continue my time, I was showed that I would have to pay again. I called customer service and they told me I had time left. At this point, I thought it was fixed. I try to use it again and it's like my time vanished. Don't do it unless for 30 min or an hr. Highly disappointed and I'm a frequent customer. read more

I am no longer having a problem getting the bike released. It seems the system has improved. However bikes are not always available at stations and on occasion stations are full to capacity so you can't return a bike. read more

Totally horrible. Tried to get bike out several times and could not. I was charged full price also. Never will use this company again.

Paid for a bike on the kiosk and it didn't work at all and it wouldn't come out. I then paid for another one and it wouldn't release the bike. I paid on the kiosk and I wasted my money. read more

LOVE the experience of renting a bike over here in south beach !! The ride is smooth ..the process was easy to rent the bikes. We had a lot of fun and it's nothing that we've done before ...u would definitely have to rent a home if u come to south beach!! I give it stars!! read more

Citi Bike - Bicycles!! - Bike Rentals Near Me - Miami Beach, Florida

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Terrible costumer service, watch out for wrongful billings, 600$ for bikes THAT YOU DELIVERED on time, and FOR ACUSATIONS OF STEALING their bikes even when you return them on time. Here is my story I used their bike and got it back on time, still they said one day after that the bike haven't been put back, the next day another e-mail saying things about late fees and that I picked up the same bike hours after in the other day (but I just used the bike just onde time) FOR THE BIKE I RETURNED, then 7 days later 575 plus for the bike I've returned!!!! Really really desapointed read more

They charged me for 3 bikes and I only used 1. Customer service is horrible. I spoke to a girl who said she'll have a manger call me back the next day. I waited2 days and still no call back. That girl was very, very, very nasty, rude, disrespectful, etc. oh and if the customer services line is closed it doesn't tell you it's closed they'll leave you in hold forever. Never again! read more

I updated my review to reflect that Citibike service has improved. Most bikes are well maintained and stations seem to be working more properly. I have the annual membership and am overall mostly happy with the service. I do wish however we would have a way to report malfunctions or recommend service on bikes (I.e inflate tires or adjust the brakes etc) read more

Rented a Citi bike today and it was a surprisingly good experience. I probably rode five or 6 miles on it and the experience was good, even going over the bridge. It was easy to find a docking station to drop it off when I was in South Beach even though I rented it in Brickell. read more

A little pricey, but if you are a tourist, then I think it's not so bad because I'm sure you spent a lot more money on drinks. The trails with Waterview and less travel pass you can go through to explore the city and is a big plus, aside it's also very convenient. read more

Pros: convenient, nice exercise option Cons: not a great city to ride a bike (no real bike lanes and too much foot traffic for the sidewalk), price (the distance that I traveled in 30 minutes would've cost less to Uber) Indifferent: the comfort and feel for the bike read more

There's nothing like getting ready with guest to hang out and go to stationb102 and there is only one bike and that one is BROKEN!!!!!save your money folks!!!! read more

They have the worst customer, they don't try to help you when the bike racks are not working. Also when you lose your fog key they refuse sending you a new one saying you may never receive it. How does that make any sense and then I called back to speak to someone else and they stated it would take 14-21 weeks to ship, how insane is that. Had to cancel due to lack of willingness to help. read more

Rented bikes about 3-4 times over a long weekend. Some of the docks had problems: I would type in the number of 2-3 different bikes and the computer would say that they were unavailable, or seats were not able to be properly adjusted. One time, an entire rack of bikes could not be rented. Overall though, once the bikes were off the racks, it was smooth sailing. Miami Beach has great bike paths, and generally people bike in a calm manner. Tons of bike docks in South Beach, so you're never more than a few small blocks away, which make it great for getting to and from the beach or dinner to your hotel. Customer service over email was also great. Quick and happy replies. read more

This is the worst thing ever!! I've tried multiple bikes and none of them work. The app is horrible so complicated and constantly is telling me "sight error" It's wasted my time and I will not be ever trying to use these again. read more

I don't normally post reviews but I want to warn the next victim of using citibike. None of them worked when I tried to pay and pull out the bike. When I called customer service the lady was so rude and not accommodating when it came to refunding me the money on the bike i COULDNT use! After a fabulous experience in Amsterdam with this concept I was very disappointed here in America.... read more

How come it's nearly impossible to get a bike released from your docks? Your service is beyond awful, you should lose your concession with Miami and Miami Beach, and monthly customers should file a class action suit against Deco Bike. I'll be cancelling my membership this afternoon, after I walk home. read more

These bikes are located all over and are the best means of transportation other than walking if you have time. They have the baskets in front for your belongings. The most common complaint we heard and we had the same issue was when renting them, we didn't pull it out properly and then didn't know what to do. We didn't want to be charged twice and when we called they said if we didn't pull it out, we won't get charged and to do it again. They were right! Otherwise they're great, easy to use, and adjust. I would suggest looking for the newer ones as at times the older ones had some minor issues like the seat not staying in the setting we wanted. Look for the ones with less rust in the front of the frame. Don't get the Citibike app!!! That app is only for the Citibike's in New York!! We did and then had to call to get it credited back to our card. read more

I'm a city girl now! I own a bike. It's light blue and cute and has a basket. But it's a pain in the butt to have to find a safe place to park it and to make sure the tires have air. I became a member to the Citi Bike share program because I was able to expense my first month (took the bike to a client meeting, back when the weather wasn't melt your face hot) and now I'm happily paying for it out of my own pocket. My first time unlocking it was very complex, but after i watched the video, I realized I was the one doing it wrong. Now it's effortless.The seats are easy to accommodate to your height and I have yet to have a bike that is low on air. I will say, they are getting quite popular and twice now I've walked to a location to find NO bikes. Sad trombone. That and the fact that sometime the baskets are too dirty to use made me settle on 4 vs 5 stars. At $15 a month for unlimited 30 minute rides, this is a yes all the way. As a biker, pedestrian and car driver, I do want to say this...please learn the rules AND common norms of your area. On Brickell you should not be driving on sidewalks. On Biscayne you can (they are made wider for this purpose). Wild how the same street has different norms. Signal when you drive, use your lights and maybe get a helmet. Share the road. read more

It doesn't work, they charged me money, but I was not able to pull a bike from parking spot, I tried multiple times. Another person next to me had the same problem. read more