"Excellent service from bug technician Erica. Very knowledgeable, courteous, and efficient. Took the time to answer all my questions and did a great job." read more

Lawn has been serviced by Citarella for 2 years now. A cinch bug infestation destroyed a big area of my sod. Citarella said it's not their responsibility to repair the damage - damage that their service was supposed to prevent!!! read more

Very unprofessional. I have tried calling a couple of times to talk to a manager but never can seem to get anyone on the phone. Citarella was hired by the buyer of my property to do a pre-sale termite inspection. The guy that came out apparently thought it was ok to use the facilities in my empty, CLEAN house. The reason I know it was a guy is because he left the toilet seat up and left urine all over the toilet and all over the floor and dirty hand prints on the freshly painted doors. So, I had to sanitize the bathroom and wipe down everything. Just because the house is empty and up for sale, it does not give you free reign to do whatever you want on my property. Not only that, he also caused some minor damage to a door frame to one of the out buildings, it looks like he scraped it with a knife. I would highly recommend you find another company to do any work for you. read more

Extremely unprofessional! Technician left a mess of fiberglass insulation scattered all over my children's clothes and toys with no intention to clean up the mess. Terrible experience! read more

Citarella was very professional on the phone and courteous. They scheduled a next day appointment. As I had requested, the technician gave me a call in advance. He arrived punctually in the company logo truck and logo shirt. Technician immediately addressed the issue and went on to proceed with treatment at a very reasonable price. read more

Citarella Termite & Pest Mangement - Pest Control Near Me - Spring Hill, Florida

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I have been using Citarella for several years now. Wayne Quackenbush has been amazing. Always listening to any concerns and addressing any and all issues I may have. If I have a problem between visits or am not 100% satisfied all I have to do is call or text Wayne and he will be back here free of charge to fix it. There was a time when someone else took over my area and I was so disappointed. They didn't seem to like dogs or kids and we have both. They wouldn't make small talk and seemed annoyed to be here. I actually almost cancelled with the company then they brought Wayne back and I couldn't be happier. read more

I hired Billy from Citarella Termite to perform fumigation services on a house that I was placing for sale on the market. He recommended that I purchase the one year service plan to save 5% and explained to me that I could cancel the contract and get a refund for the remaining months once the house was sold. After 3 months. I called Citarella to cancel the services. The secretary confirmed that it was canceled and that I would get the remaining balanced refunded to my original payment method. After waiting 6 weeks, I got no refund. When I called the company back, I was told that the secretary doesn't have the authority to refund me. Only the owner does. After calling multiple other times, the owner finally gave a a call back another 6 WEEKS LATER. At that point, he told me that they do not offer cancellations. I told him the contract clearly states that I can request a cancellation. Then he made an excuse about not being in his office and that I needed to sort it out with his employee, Billy. He said he would call me back late in the week, but never did. I then spoke with Billy, who acted utterly childish on the phone. He knew from the first conversation that I was selling the house very soon and encouraged me to pay up front, instead of receiving monthly bills. The owner and employee sided with each other and refused to refund me for the 9 months that I didn't want fumigation services for. They have no proof that I adamantly requested a year of service even though I would be selling it in a couple months. All they had was their false, made up story. I will never do business with these crooks again!! read more

I would like to thank Greyson for his outstanding services. He was to be there between 12-1 he arrived early and was done before time. He explained various things to me about how he was going to treat the home. Greyson did a follow with me this morning to come by and follow up on the issue he came to treat. I told him thank you so much for the follow up call and service. You're the BEST!! Thank you again for caring!! Have a great day. read more

Kris and the team at Citarella have been an excellent pros, helping with both our home inspection and whenever we have some concerns on possible termite damage. He and team are responsive, friendly, and seem to genuinely care about our needs-proposing only work that makes sense. read more

This is my notice to cancel my January 31st appointment to have our house tented and fumigated for drywood termites.  I set this appointment up with Glenn on December 14th, who stated he would be out the week prior to fumigation to go over the particulars.  On January 19th I sent Glenn an email asking which day he would be out, I received no reply.  On January 21st I called his cell phone and left a voice mail asking him to return my call and advise which day he would be out, again, no reply.  Finally I called the office and explained I could not get Glenn to respond either via email or voicemail.  The staff said they would ask him to contact me.  So, late on Friday the 21st I receive an email from Glenn stating he would be out Monday, the 22nd between 1 and 4:00.  Glenn did not show up on Monday, nor did he contact me and let me know he was not coming, I was left completely in the dark.  This morning at about 10 am he shows up out of the blue, while Orkin (who came out the same day)  was here, stating the office had called me this morning advising he was on his way.  I checked my phone, there was no phone call. I contracted with Orkin this morning, so I am advising your company I will not honor the January 31st appointment.  It amazed me that your company can so squander a $3,000 service with no effort.  What horrible customer service, something I will most assuredly share with my neighbors and friends. read more

Horrible customer service, does not finish agreements out. Claims they call , but has no proof , and can't tell you who called or when. They will hang up on you if you tell them they are wrong. As you can see from the review before mine and the response they got, very argumentative , and rude, and just down right horrible service. Run far from this company. Point proven below, will not own up to their mistakes, creates lies, blames the customer. If you look at reviews all throughout the web, it's a continuous problem for others as well. Go elsewhere. read more

just wanted to give you update on rat loose in house. day after citarella was here and set traps i happy to report rat has been caught and i feel so happy right now. thank you again citarella for your help read more

Contracted them to spray lawn for bugs and fertilizer, paid them in advance for rest of year and they stopped services, and sent me bill for 170. The owner was rude to my wife and threatened legal action. My lawn is now completely destroyed, I am the fourth person to write a review about their lawn dying after contracting the to care for it. They have many customers in litigation over the same instance. The owner is rude and according to the BBB of West Florida should not be employed by a customer, they have not contacted the BBB in response to any of the complaints launched against them. I am being billed for services that I have already paid for yet haven't received. A reoccurring event in Citarella's history when checked on google reviews. Do not use this company! read more