I've been buying cars for 40 years. It's worse than going to the dentist, very long and painful…read more In all my years, I have NEVER had a good experience as I have had recently with Carlos at Freehold Subaru. The first time we went there, I told Carlos exactly what I wanted, with no bullshit. At this point in my life I don't need any bullshit. He got it and delivered. It took 1 hour and I ordered my car. I took delivery of my new car yesterday. It couldn't have gone any smoother. The whole process took 1 hour, that's it. I got the car I wanted, at a reasonable price, I got a big trade-in value on my other car, Carlos was very sweet, knowledgeable, professional...I can't thank him enough for his excellent service. I highly recommend you give Carlos at Freehold Subaru a shot, you won't be disappointed.

STOP CALLING ME RACHEL!…read more I made the mistake of looking up a vehicle price on Kelly Blue Book. I have been bombarded with phone calls, text messages, and email from Rachel at Freehold Subaru. I asked Rachel nicely to stop texting/calling/emailing. She sassed me the first time telling me that "she only called once!". Well now we are at least 5 phone calls in plus multiple texts which have been stopped and emails. I wrote to the GM to ask that they stop contacting me. I promised them that if they continued to contact me that I would flood the internet with bad reviews of Freehold Subaru. Rachel just phoned me again. STOP CONTACTING ME. I will never do business with you pushy, PIAs.

We had an amazing experience at Freehold Hyundai!! Since we were over an hour away, I was able to…read morenegotiate the car over the phone... was told this was an exception to their rule but they knew I had been in deep negotiations with our Dealerships, and wasn't going to drive over an hour to sit around a Dealership and go kick tires... Dealt with Cara who was very understanding and professional..her pricing for the Santa Fe hybrid was quite fair and much better than the other Dealerships... when questioned, she said her price would be honored, and it was... it is ashamed that other area Hyundai Dealerships don't use Freehold's methods of selling cars.. they can learn a lot, like not belittling the Customer, say 1 price then renegotiate to financing when you start to sign paperwork.. When we got to Freehold, they were waiting for us, had the Car pulled up to the front, went over the entire Deal and Car, allowed us to drive it to make sure the Car was what we were looking for... every aspect of our experience was excellent!! It was one of the best experiences I've had in buying Cars and I've bought many new Cars! Many thanks to Cara, and her Team! Special recognition to Amani who spent atleast 30 minutes going over all the Cars features and how to set things up!! A lot of Dealers just give you the keys and send you on your way!! However not the case with Freehold!! Thanks again Cara, for the great experience!!

I went on Tuesday, 7/7 and met with Jace. I let him know that I was interested in a Sante Fe…read moreHybrid, and that my spouse was at another dealer at the same time, as we were exploring our options on the best place to purchase the car. I also told him that our intention was to come back on Saturday, 7/11, to purchase the car from the place where we could secure the bet deal. First the good- Jace was wonderful. He was very knowledgeable on the car, and was able to answer any question that I had regarding the features of the car. Especially for someone so new, he knew his stuff. The bad- Eventually Brian, the sales manager, joined us. He immediately asked why I was there while my husband was at a different dealer. He then compared me coming there to a Bad Date, and referred to it as "icky". He went on to explain that he was interested in selling cars to people based on building a relationship, and not based on providing the best price. (Which, OK... but kinda counter intuitive on the relationship part after comparing me to an "Icky Bad Date") Even after this, I still stayed, as I then shared with Jace that I was actually interested in purchasing two cars on Saturday. The Sante Fe and an Ioniq 5. Only after Brian became aware of our intent to purchase two vehicles did he agree to discuss numbers with me, but would still not walk me through anything substantial. I left shortly after Brian said to me "When you come back on Saturday, I'll try not to insult your intelligence". I have purchased a car from Freehold Hyundai in the past (which they knew). I left that night feeling gross after being treated the way I was by Brian. I would buy a car any day of the week from Jace, but I will not be returning to Freehold Hyundai due to the way I was treated by Brian.

I recently visited Circle BMW in Eatontown for service on my M440 and must acknowledge Bryan Raiken…read morefor going above and beyond to provide all-around exceptional service. Bryan not only exceeded my expectations by addressing and resolving all of my service needs without surprises, but he also took the time to investigate the root cause of service contract errors unbeknownst to me (the vehicle was purchased from a North Jersey BMW dealer), demonstrating a genuine commitment to customer satisfaction. From the moment I arrived, Bryan greeted me with a warm smile and a willingness to assist with all concerns. He listened attentively and meticulously explained the maintenance process in complete detail, alleviating any reservations I had. His professionalism and expertise were evident throughout the entire interaction through to the time all service was complete. What truly set Bryan apart was his proactive approach to customer service. Not only did he address the necessary maintenance promptly and efficiently, but he also took the initiative to look into concerns outside the standard scope of routine maintenance. Moreover, Bryan displayed remarkable patience and courtesy when addressing my questions, providing clear explanations without any hint of condescension. His willingness to go the extra mile to ensure I felt informed and confident about the service performed on my vehicle did not go unnoticed. During my visit, Bryan's dedication to customer satisfaction extended beyond typical service expectations. Despite it being near closing time and my car service complete, Bryan took the time to provide invaluable advice on an issue unrelated to the service, further exemplifying his commitment to ensuring my overall satisfaction. Bryan not only provided me with an informative response which put me at ease, he went even further to call Lupe for greater insight after understanding the level of stress the matter had been causing me. Lupe was incredibly professional and genuinely wanted to help. As Lupe and I walked out to my car, Pete came over to provide his insight and added support. Not only did Lupe offer invaluable insight, he went even further to mitigate the issue which had been causing me immense stress. I was amazed and beyond grateful for the extra efforts he went through at the end of the day when he didn't have to. Simply thanking Lupe, Pete, and the Service Center Technicians, doesn't express the gratitude I have for the extra time and overall dedication to excellence they provide to customers like myself. During a previous service visit in the fall, I had the privilege to get to know Pete. His uplifting and warm personality truly adds to the customer-focused environment at Circle BMW. Pete also introduced me to Rob, the Service Manager, who was the sole reason I returned to this BMW dealer for my latest service needs. Hearing how he manages and approaches customer service was a breath of fresh air. Customer service like I've experienced at Circle BMW doesn't exist in any industry nowadays. This team sets the bar high for the level of service that should be provided to all customers, it's truly unmatched. Additionally, I had the pleasure of interacting with Phil, who exemplified professionalism from the moment I arrived. His attention to detail and seamless coordination ensured that I was in the best hands, ultimately leading me to Bryan for an exceptional service experience. Overall, I left Circle BMW extremely satisfied and beyond grateful thanks to Bryan Raiken's exemplary customer service, as well as for the outstanding support provided by Lupe, Pete, and Phil. They are a true testament to the dealership's commitment to excellence, and I cannot recommend them enough to anyone seeking top-notch service. I look forward to my next service visit, knowing that I am in the best possible hands. Thank you, Bryan, Lupe, Pete, Phil, and Rob, for exceeding my expectations and making my experience at Circle BMW truly exceptional time after time.

Service department no longer returns calls or seem to care about customers with older models. Left…read more3 messages for my service rep and the mgr and no return call. When I finally did get someone they could not provide a loaner because of my time frame. Guess it's time to find a new dealer

Thanks to Brian and Jim made purchase easy and quick. 19 Ranger was clearly represented online,…read moregreat truck. No problem with price, it was same as online. Found it thru car guru

Very happy with my service today. Special thank you to Fred, who went above and beyond to help me…read morewith my mechanical issue. Highly recommend.

Nigel and Tommy were amazing. This was my first Toyota, (I'm a Ford girl from way back). This…read morebuying experience was seamless and quick. I love my 2022 Avalon so much, no regrets.

We are a Toyota family and had purchased my daughter's RAV4 at DCH Freehold Toyota a few years ago…read more My 2008 Sequoia was due for replacement so went back and found a great 2022 4Runner Limited. The experience was fantastic- we negotiated a more than fair trade in on my Sequoia and the sale price of my new to me 4Runner was lower than any dealership in the Tri-State area! We had a unique issue in that we wanted to pay cash but couldn't get the cash from our HYSA that day. Their finance department suggested we finance the vehicle and pay it in full before any interest accrued - they quickly completed the finance process and thus we were able to get the 4Runner that day. Couldn't be happier with my new ride and the whole sales experience was stellar - thanks DCH!

I had an atypical experience at Autolenders, but one that still needs to be shared. My wife and I…read morewere in the market for a used car, after searching for a week at various new and used car dealers we found ourselves on Route 37 in Toms River doing the classic dealer shuffle. We walked around the lot at Autolenders and didn't really see anything that we really liked that was in our price range (we were looking for a luxury car with 60-80 miles), Autolenders had some nice vehicles but the mileages were low and the price a just bit out of our reach. As we were about to leave, our salesmen, Bill S. said, "hang on, I just received a car in a trade-in and I think you might like it." He brought the car out, a gorgeous jet black 2006 BMW 525i in near Mint condition. The car was making a weird noise and had a sensor malfunction lamp lit on the dash. My wife and I informed Bill that we really did not want to a car that has any problems, as our last vehicle broke down and left us in the lurch. Bill S. assured us that they were only brake sensors and that if I wanted the vehicle, the sensors would be taken care of. I should state now, this was an AS-IS (no warranty) vehicle and not part of Autolenders usual business model, which is low mileage vehicles off of their first lease, usually 2-5 years old. We took the car home for the evening on a trial, (we almost walked away, but we figured, why not). The car was fine, the night we had it, (the brake sensor light is on the entire trial). The next day, we brought the car back and were prepared to make an offer. We would buy the car as long as all the lights on the dash were taken care of. The General Manager Stratis M. informed me that all would be taken care of and the car would be ready tomorrow. When I picked up the car and drove it off the lot, the brake sensor lamp lit right back up! I immediately brought the car back and told Stratis that this was unacceptable. Stratis agreed and had his in-house mechanic take a look at the vehicle to determine what was wrong. I was told that it was not the brake sensors as before, but a Steering Angle Sensor in the ABS braking system that was malfunctioning. As I stated previously, I never checked the codes on the dash and took Autolenders at their word that it was only the brake sensors. With this in mind I was told that it was the first time anyone there had seen such an error with the vehicle. As the vehicle was AS-IS it would not be covered, as it was not detailed in the signed contract. Of course, this was upsetting, so I voiced my concerns to Autolenders cooperate headquarters via an email. Within the hour Stratis called me and asked me to return as soon as possible so he could address me and my wife concerns. While driving the vehicle in the day which took place in the interim, the BMW overheated while driving down the highway (pulled over waited five minutes and drove the next day with zero issues, faulty water pump). Now, I am scared of this vehicle! Returning to Autolenders the next day, Stratis informs me again that it is an AS-IS vehicle and is entitled to nothing under law. He then informs me that after speaking to the owner of the company, Mr. Brad Wimmer, Autolenders has decided to undertake the cost of the Steering Angle Sensor Repair, just out of loyalty to a customer! Unfortunately, but understandably, they would not be able to cover the cost of the faulty water pump. Even here though Stratis said he would work with me to get the repair down in-house for as cheap as possible. Let me stop here and address the obvious, yes, Autolenders might have known about the steering angle sensor the whole time, but I highly doubt it. I was a medic for six years in the ARMY and served two tours in Iraq, during that tenure I got to know people pretty well, and it's not hard to spot a liar. And even if, the point is mute because they repaired it with OEM parts and even lent me a "lot car" for a week so I didn't have to splurge for a rental again ($300 savings). The water pump issue only occurred once in three day of driving so I am positive that they were ignorant of that as well. After a few days, the new sensor and water pump we put in and the total cost of the repair was a little over $1200, roughly the same price I was quoted at the dealer, though I am sure it would have been about $1500-1800, when it was all said and done over at BMW. I have to say that when buying a used car you always expect issues, and this BMW certainly has more than a few . At the end of the day a few lessons have been learned, the first being, never, ever buy a European luxury car for more than $5000 without a warranty! Just not worth the risk unless you're a mechanic. The second is that I would most assuredly return to Autolenders to purchase another vehicle.

Scammers. Agreed on price and after we got the i for it was a thousand dollars less. Thank god we…read morecaught it scammers avoid these people awful customer service extremely rude.

I want to start by highlighting Mike in sales and Jud in service, who went above and beyond to…read moreacknowledge and correct a frustrating experience I had with Ken in the service department. Between poor communication, unapproved charges, and a double billing, what should have been a simple tire rotation and key programming turned into a significant ordeal. Mike and Jud were genuinely apologetic, proactive, and insistent on making things right. They listened, took accountability on behalf of the dealership, and made it clear this was not acceptable. The matter is still being resolved but their response gave me full confidence it will be handled properly. Ken's handling of my service visit fell well short of what you'd expect from an authorized dealership. Mike and Jud's response is exactly what you would hope for. They are a real credit to Shrewsbury VW.

Why do I have to make an appt online put all the information in if you are going to start over to…read moreregister. Why do i even make an appt if my car is going to wait its turn at the back for ol1.5 hours for 10 min oil change. Waiting room is terrible. Disgusting coffe machine and water you don't want to go near by. My first service in Edison was totally different experience.

Pros: N/A Cons:…read moreUnresponsive to online inquires despite numerous follow-ups via their website.

I was looking for a specific build, and, knowing it was in short supply, called around at many…read moreLexus dealerships near me. At most places, salespeople either weren't clear about the ordering process or kept pushing colors I didn't want. John Lucky at Ray Catena of Monmouth was a refreshing change. From our first phone call, he was friendly, attentive, and knowledgeable. Unlike many salespeople, John took the time to really understand my preferences and saw that I valued getting the exact car build I wanted over speed of delivery. He patiently and clearly explained the entire factory ordering process and answered all my questions, setting clear expectations to prevent surprises later. A few months later, the car arrived. Pickup day went flawlessly. John warmly greeted us and introduced us to the car. The paperwork was clearly explained and smooth. Another team member presented the warranty options and was also excellent. A third team member, who guided us through the car's technical features, was friendly and thorough. Overall, it was an ideal luxury car buying experience--transparent, attentive, and genuinely enjoyable--completely breaking the car dealership stereotype. We'll probably purchase any future Lexuses through John; the extra half-hour or so of drive was well worth it.