went twice @same location located at Uvalde road Houston Texas met this very sweet,and kind warm…read morewelcoming young lady name korine...she was very professional and she did help me out fairly.looking forward to be doing business again soon,I strongly recommend that she get promoted,this is the kingd of people we do need.EVERYONE thats stops by should ask for her,to assist you!

I was looking at an item listed on OfferUp and sent an email with questions…read more Gabby promptly responded even though it was past closing hours. She then followed up again to let me know it was still available and I made plans to see item on my next visit to Houston. This morning Gabby took time again to message me letting me know item was sold. It's not often someone takes time to follow up. Especially when it doesn't include a sale. I hope EZ Pawn appreciates Gabby and her customer service skills. Because of this I will be watching for other items she posts online. Thanks Gabby!

The EZ Pawn store on South Shaver, Pasadena TX, sold me a 10K gold pendant as 14K for $594.99 and…read moretreated me badly when I asked for a refund; I had to threaten a small-claims case to get a full refund. I discovered the issue a year after the initial purchase date when checking my gold inventory with another dealer; usually the gold pieces that I buy are stamped, but the pendant was missing (or hiding) a stamp of its karat composite; additionally, EZ Pawn records will show that I NEVER buy 10K gold. I was an excellent EZ-Pawn customer having recently bought over $25,000 in gold jewelry (with several thousand more in layaway and about to be paid off); I felt confident that the manager would do the right thing, honor the transaction, admit to the error, and refund my money; afterall, I had the original receipt detailing the pendant description with a false Karat. Boy, was I wrong! On 2/27/26, I visited the store and spoke to the manager, Tameta (not sure of the spelling); I explained the problem, presented the pendant and receipt, and politely asked for a full refund of my money. The manager became confrontational and accused me of creating an issue when nicely asking for a refund. I was professional and polite; she wasn't. Then she tried to scare me off through intimidation by repeating that the sale was over a year ago. I responded that it didn't matter; that it was still deceptive trade; that there was a two-year statute for me to file a small-claims case if she continued to argue. Then she went gangster and started throwing condescending directives for me to shut up; again, I had only asked for a refund; she was the one lobbing accusations and making a scene to create a false narrative. She realized that I wasn't giving up and offered me $545.00, cutting off $50 from the amount I paid. I refused and insisted on the full amount of $594.99. Afterall, spot gold was trading at $5,250 that day, far above what I initially paid for the pendant had it actually been 14K - so, EZ Pawn cost me money as an investment. The manager said I had to wait while she called her supervisor but again tried to scare me off by saying it may take time for a call back. I told her to call, that I would wait; it was a simple response, nothing else! But the manager responded by rambling about me creating a scene. I didn't say anything after that; I just wanted my money and to get the hell away from this psycho! About 10 minutes later, the manager came out of the back office talking on the phone with her supervisor; she went to the cash register and counted out $595.00. She said EZ Pawn would "buy" the pendant for the amount that I paid, which was fine with me. She gave me the transaction receipt; she did not apologize to me. I said nothing, accepted the money, and walked out. Furthermore, during the past week, I am aware that EZ Pawn has drastically cut its pawn payouts; as mentioned, spot gold is now way over $5,000 but EZ Pawn is paying at a fraction of the value. Accordingly, EZ Pawn lost all of my future business. I warn ALL consumers to avoid this unscrupulous merchant. It has been my experience that EZ Pawn is careless, rude, and cheats their customers.

I went to this location on 06/20/2024 for a loan and was greeted by Priscilla. Her service as a…read morecustomer sales associate was so professional and outstanding. She was very helpful and showed to be a really great customer service provider. Even though she was busy answering phone, while also taking care of indoor customers were awesome. She kept her composure even though she was busy and was able to still help me diligently. I really appreciated what she was able to do for me. So if you need that level of professionalism, I highly recommend you to go and ask for this young lady who was so kind and helpful in taking care of me in a highly manner. Thanks Priscilla. cassandiey

Couldn't get one person to help me, was just standing around, after some time 1 person did help but…read morehe had an attitude for no reason. Won't be doing business here again

From the owner: Buy, Sell or Pawn. We offer quick and easy cash loans - bring us something in decent working…read morecondition and get cash in your pocket instantly.We offer quality merchandise from 25-70% off retail prices! TVs, Smartphones, Apple watches. - we carry thousands of brand-name items you know and love. Auto Pawn,Firearms,Gold Buying,Layaway,Pawn Loans,Product Protection Plan,Retail Merchandise