This review will solely be based on the service I was just rendered inside the convenience store at this particular Circle K location.
It was 5:48am on a Friday. I went in the store to buy some snacks and a drink. As I went to go pay, there were 4 employees just standing around. It became my turn to check out and the employees were routing me to the self-checkout spot. I do not mind self-checking myself out, but the problem with Circle K's self-checkout system (this is just one problem of several) is that when I'm done paying for my items, the app I use to receive cash back (GetUpside) never recognizes my purchase and gives me the cash back. This only happens with the self-checkout system, not the in-person-cashier checkout.
So when the employees routed me to their self-checkout, I let them very politely know that I'd rather not use their self-checkout system due to this issue. Well, one of the women got triggered by what I said and started telling me I was wrong and that other customers don't have an issue with it. I said I've used it many times before and every time the GetUpside app never recognized my purchase. So I asked if I could please have someone check me out.
This woman employee startled grunting as she walked to the register, mumbling under her breath. I must have really upset her that she had to do a little tiny bit of work while there were literally 4 employees just standing around just chit chatting to each other. She makes her way to the register and said that normally she only opens a register open when there are more people in the store. Um lady, I don't care what you "normally" want to do when you're at work. As a customer, I "normally" don't want a store employee getting upset at me for something I asked, which was in a very polite matter.
She checked me out after throwing a tiny little fit and trying to tell me what I said was wrong. I did say to her "are you sure you can check me out? I don't want to inconvenience you, that's not what I'm trying to do." After thinking about it more, she got over herself and said "no it's fine".
It literally took her 30 seconds to check me out and after that was done, she went back to chit chatting with her employee friends.
I guess working was just too much "work" for this group of employees. I get it. You didn't want to check anyone out, but you are there to work, not just stand around. I get if checking someone out would be annoying if it was a process to log in as a cashier, but it took 30 seconds. You put in less time to work and check me out than you did complaining about checking me out and arguing with me.
I'm giving this location 2 stars due to this bad customer service. read more