I switched pharmacies about a year ago, but I recently had to get something filled here again for…read moresome frustrating reasons. I had honestly forgotten just how rude, dismissive, and uncaring the main pharmacist at this location is. In general, CVS Health has not been a compassionate place for those of us with chronic illnesses. It may be fine for people who only need the occasional antibiotic or short-term prescription, but for someone like me--who manages multiple medications every month and often has to try new treatments--it's usually a nightmare. Adding in a pharmacist with zero empathy and an obvious ego problem only makes the experience worse. I genuinely do not understand how she continues to keep her job while consistently treating people this poorly. I don't expect anyone to bend over backwards for me, and I don't expect them to do anything outside of policy. But I do expect to be listened to. I expect communication between my doctor and me to be taken seriously, to receive updates when issues come up, and to have my concerns addressed instead of dismissed and ignored. It's honestly concerning that someone working in healthcare and responsible for handling medications that directly impact people's health can treat patients with such little care or professionalism.

I've been going to this location for 5-10 years now. The staff are always on it in my experience…read more My scripts are usually ready within an hour. I also get my covid boosters and my annual flu shots here as well......again, never a problem! The line is usually never more than 2 people deep and I get in n out within 5-10 minutes every single time. For years. The 1 star reviews are 1 bad experience (so of course they whine on here instead of talking to a friend or therapist....)

Great value for the price! The $8 wash left my car clean and shiny. Fast service, easy process, and…read moreno long wait. Will definitely come back.

The Chevron in Simi Valley is one of the few stations in Simi Valley that stay open 24/7. Close to…read morethe 118 freeway and some stores. There is also and Extra Mile convenience store attached. Car wash is also there. Take a look at this gas station if you are in need of gas before making your rounds especially trekking to LA County.

I stopped by here to use their car wash. I looked at the Google and saw it was touch free car wash…read moreso I wanted to use it. I didn't realize that after I paid it was not touch free anymore and that the picture on Google is outdated. The car wash is soft touch so you'll likely get some swirl scratches on your car paint by the brush. The prices is not bad but I would've paid more for touchless. My driver side mirror was also being push by the brush so if it's a delicate car, it might get damage. I went inside to pay for the car wash but also got a crunch chocolate bar as well.

Although I do not buy my gas here, I go quite often to purchase cigarettes and a car wash. Justin…read moreand the manager are so friendly and helpful. When they see my car pull up, my purchase is already on the counter when I walk in. I feel like a VIP here and the car wash was revamped and it does a good job for $6. I also purchase my Super Lotto tickets here and hope to win one day so the staff can get a little bonus!

It's a real downer when a store in which you've previously had mostly good to great experiences…read moreleaves you feeling like changes have happened, and not for the better. My displeasure with this location started recently when they implemented an AI phone system for the pharmacy. While the voice them use is pleasant and helpful, I quickly learned that the system can only handle one request at a time. Humans can manage multiple questions and just deal with them one by one. Using the AI phone system thus requires multiple calls, and it's difficult to get through to a real person. I found that I needed to leave a voicemail. Once I got a call back and once I didn't. 50% batting average? Good for baseball, not great for customer service efficiency. Today's frustration was when Dear Hubby picked up a prescription for me. I don't have the numbers in front of me to verify, but as I recall this particular Rx wasn't very expensive. Today it was over $60. What?! I looked it up on GoodRx and it's 3 times what it should be. What bothers me is that their records should show what we paid previously and they could offer to check with GoodRx for a better option. That would be good customer service, instead of good ol' corporate greed. This has me so irritated that I'm considering switching all of my pharmacy business to a different provider. We've been loyal customers for a decade and a half, but this may be the last straw. Especially now, we all need all the dollars we can get just to pay other bills, like filling the car with gas, and on and on. The combination of making it difficult to talk with a live person when one has questions / needs of the pharmacist, and the overcharging - that's not making me feel like a valued customer at all.

I stopped by this CVS store to pickup my photo. I had a T-Mobile Tuesday coupon to print a 8x10…read morepicture from their mobile app and all you have to do is pick it up at any CVS store. This one is near my work and I was grabbing food in the same plaza so I chose this one. I came in the early morning so I found parking easily here. When I walked inside, they were not busy at all and only had 1 person working the cashier. That same cashier works at the photo department so I had to get in the checkout line and then tell her I was there for a picture pick up. The process was simple but I can see how it can be slow if they had many customers waiting to check out.

Came in Thursday late afternoon rude employee behind the counter (an Indian male) was glaring at me…read morewhile paying and overcharged me for items when I addressed the issue and tried to let him know politely that's not what the price was he muffled some rude inappropriate language under his breath and laughed at me, Never had this kind of experience, plenty of gas stations in simi who won't try to scam me I'm lucky I caught it. so I'll pass on shell from now on and will pass on the message to those in the community. If I were corporate I would hire more reliable staff. Beware of overcharging at this location!

Fan of Shell, not a fan of this location. Got ripped off last night. Right to my face. Tried to…read moretell the proprietor that I was charged for the previous customers fill up after I slid my card for my pre purchase sale. Receipt even showed this. Why ? How ? I have no idea. The clerk tried to pretend he did not speak English and seemed to put out to address the concern. Had to contact credit card company to dispute the charge. There are other choices in town for Shell. And I will use a different stop next time.

Their machine was broken. Barrister just served plain coffee until I asked why. Poor service. Not…read morewhat I expect from Starbucks. Perhaps being I. A grocery store they have different quality guidelines. Lower expectations.

This store is not open 24 hours. Every time I come to this store at 9pm or later there are chains…read morewrapped around the doors with usually no employee in sight. Today I tried to go in at again around 9pm and the doors were chained shut. This time though there were 2 employees inside and one was whistling and laughing while I was confused on why the doors were locked. Gonna figure out who runs this location or try and get ahold of the corporate office so that they know what kind of clown show is being ran at this business location. Absolutely ridiculous